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http://dx.doi.org/10.14400/JDC.2021.19.1.285

The Effects of Organizational Politics and Conflicts on Quality of Communication among Nurses  

Cheong, Jong One (Department of Public Administration, The Catholic University of Korea)
Publication Information
Journal of Digital Convergence / v.19, no.1, 2021 , pp. 285-293 More about this Journal
Abstract
Politics and conflicts within organizations are natural phenomena found in any type of organization, affecting organizational outcomes and output variables. Nevertheless, there are not many previous studies on politics and conflict within nursing organizations. Therefore, in this study, we would like to analyze how the internal politics and conflicts, which have been excluded from the previous studies related to nursing organizations, affect the quality of communication between nurses. Data were collected from 310 nurses in an university hospital. Using SPSS21, the data were analyzed by descriptive statistics, Pearson's correlation analysis, and multiple regression analyses. As results of the analyses, the organizational politics and relationship conflict have negative effect on the quality of vertical and horizontal communication, and task conflict has a positive effect on them. Organizational politics and relationship conflict have negative effects on quality of formal communication. Organizational politics and conflicts did not significantly affect the quality of informal communication. These results suggest that active, managerial efforts should be executed to overcome the negative effects of organizational politics and emotional conflicts among nurses. Furthermore, empirical research on organizational politics and conflicts within nurses organizations should be expanded.
Keywords
Nurse; Organization; Politics; Conflict; Communication;
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