• Asia Marketing Journal
• /
• v.5 no.1
• /
• pp.1-22
• /
• 2003

의료서비스 이용자의 가장 큰 불만은 대기시간으로 나타나고 있으나 대기시간에 대한 외국의 활발한 연구와는 달리 국내의 실증적 분석자료는 미흡한 실정이다. 본 연구는 의료서비스 접점에서 대기시간과 관련한 다양한 요인 중, 의료서비스 제공자의 대기시간에 대한 배려와 고객의 지각된 대기시간 및 대기시간 활용이 서비스접점의 부정적인 감정과 수용가능성, 서비스품질평가와 애호도에 어떠한 영향을 미치는지를 실증적으로 검정해 보고자 하였다. 실증분석 결과 대기시간 배려는 서비스접점의 부정적 감정을 줄이고 수용가능성은 높이는 것으로 나타났으나, 지각된 대기시간은 부정적인 감정을 높이고 수용가능성은 낮추는 것으로 나타났다. 또한 서비스접점의 부정적인 감정은 서비스품질과 애호도를 낮추고 수용가능성은 서비스품질평가와 애호도를 높이고 있으나, 고객의 대기시간의 활용은 부정적인 감정과 수용가능성에는 영향을 미치지 않은 것으로 나타났다. 이 중 지각된 대기시간이 부정적인 감정에 가장 큰 영향을 미치는 것으로 나타났다.

• Journal of Venture Innovation
• /
• v.1 no.1
• /
• pp.165-179
• /
• 2018

The purpose of this study was to identify mediating effects of affective commitment between workplace silent behavior and team learning. A team leader should pay attention to workplace silent behavior in that the workplace silent behavior of the team member may have a negative impact on team effectiveness as well as on individual effectiveness. In this study, 106 employees working in diverse domestic companies were surveyed and data were analyzed. The results are as follows. At first, silent behavior has a negative effect on affective commitment. Second. silent behavior has a negative effect on team learning. Third, affective commitment partially mediated silent behavior and team learning. The meaning of these results is that the workplace silent behavior has direct influence on team learning and indirect influence on team learning via affective commitment as well. Based on the results of this study, implications, limitations, and future research topics were discussed.

• Korea Trade Review
• /
• v.48 no.2
• /
• pp.71-94
• /
• 2023

The purpose of this study is to prove the effect of psychic distance between home country and host country on overseas foreign direct investment(OFDI) of Spanish companies through panel analysis. The panel data was based on cultural, institutional, economic, and geographical distance data over the past decade between Spain and Spain's OFDI countries. According to the Random Effect Model(REM) analysis, cultural distance(CULD) had a negative effect on OFDI, while institutional distance(INSD) had a positive effect. Among economic distances, income size distance(GDP) had a positive effect on OFDI, but export size distance(EXPO) had a negative effect. Geographic distance(PKM) had a negative impact. Meanwhile, according to the results of quantile regression analysis to prove the psychic distance effect by OFDI size, the effects of CULD and INSD in the quartile (75%) to which Korea belongs were the same as the REM analysis results. In addition, GDP and EXPO had a positive effect, and PKM had a negative effect but EXPO had a positive effect. Therefore, FDI host countries need to establish differentiated strategies through quantile analysis while making continuous efforts to improve the system.

• Management & Information Systems Review
• /
• v.36 no.2
• /
• pp.223-237
• /
• 2017

This study focus on the effect of switching barrier on negative performance. To suggest the negative effect of switching barrier, we reviewed the researches on service-failure and attribution theory. The model which we present in the research study includes the antecedents and consequences of negative emotions(regret, resentment) that caused by switching barriers. The former factors consist of internal attribution and external attribution. The latter factors consist of acceptance, complain, negative word-of-mouth. Survey research is employed to test these hypotheses. Previous researches, such as service marketing, psychology, have been referenced to measure constructs. We collected data involving various service area, and used 189 respondents to analyze these data with LISREL structural modeling. The hypothesized relationships were statistically significant. Internal attribution had positive effect on regret and external attribution had positive effects on resentment. And then regret had significant effects on acceptance and complain behaviour. Also resentment strongly effects on complain behaviour and negative word-of-mouth. We concluded with managerial implications, including the potential to deeper understanding switching barrier.

• The Journal of the Korea Contents Association
• /
• v.21 no.9
• /
• pp.502-515
• /
• 2021

This study aimed to examine the influence of negative life events on delinquency through a dual-mediation of depression and impulsivity among out-of-school adolescents. For the purpose, using a sample of adolescents who were out of school at the point of participating in the 1st survey of the Panel Survey of School Dropouts and Model 6 of the PROCESS macro for SPSS, this study analyzed the direct influence of negative life events on delinquency as well as the mediation and dual-mediation effects of depression and impulsivity. The main results are as follows. First, out-of-school adolescents' negative life events had a significant positive influence on delinquency. Second, out-of-school adolescents' depression did not mediate the influence of negative life events on delinquency. Third, out-of-school adolescents' impulsivity mediated the influence of negative life events on delinquency. Fourth, out-of-school adolescents' depression and impulsivity dual-mediated the influence of negative life events on delinquency. Based on these results, this study discussed diverse strategies to prevent the delinquency of out-of-school adolescents who experienced negative life events.

• Asia Marketing Journal
• /
• v.2 no.4
• /
• pp.54-67
• /
• 2000

일반적으로 거래를 할 때 판매자는 자신에 유리한 정보를 구매자에게 제공하려 한다. 하지만 자신에게 불리할 수 있는 정보를 제공하는 경우도 있는데, 이런 경우 과연 어떤 효과가 있는지 궁금하다. 제공물에 관한 부정적 정보를 제공하는 방식은 여러 가지 있지만 본 연구에서는 특히 최근 들어 그 중요성이 높아지고 있는, 구매접점에서 제공되는 것을 연구과제로 정하였다. 또한 구매자가 제품의 품질을 알기 어려운 경우에 부정적 정보 제공의 효과가 선명하게 드러날 것으로 보아 , 경험품질속성이 강한 사과를 대상으로 세 가설을 현장실험으로 검증하였다. 그 결과 제공물의 중요한 속성에 관한 부정적 정보의 제공이 해당제품의 매출에 부정적인 영향을 미치는 것으로 나타났으며 구체적으로 사과 순매출감소율이 27.6 %나 되었다. 또한 대체 제공물에 대한 유혹효과는 통계적으로 입증되지 않았으나 수치상으로 긍정적인 영향을 미치는 것으로 나타났는데, 실험에서 딸기 순매출증가율이 5.2%이었다. 하지만 사과에 대해 잘 아는 소비자들의 점포에 대한 신뢰도 증가는 통계적으로 유의하지 않았다. 연구결과로 미루어 인과스키마타에 어긋나는 정직한 정보의 제공으로 얻는 것이 별로 없으며, 약하지만 대체 제공물에서도 유혹효과가 나타난다는 점을 알 수 있다. 이렇기 때문에 판매자 입장에서 대체제품이 있는 경우, 특정제품에 대해 부정적 정보를 제공하는 의미는 어느 정도 있다고 볼 수 있다.

• International Area Studies Review
• /
• v.22 no.2
• /
• pp.19-40
• /
• 2018

This paper aims to quantify the determinants of the Gulf Cooperation Council (GCC) countries' exports by using an augmented gravity model. The gravity model was applied to the six members of the GCC (Kuwait, Saudi Arabia, Bahrain, Qatar, the United Arab Emirates and Oman) with datasets that consist of their major 55 trading partners. The findings of this paper reveal that the product of the exporter's GDP and its trading partner's GDP had a significantly positive effect on the exports of five GCC members, except for Qatar. Distance had a significant and negative effect on the exports of the UAE, Saudi Arabia and Oman, while it had a significantly positive effect on those of Bahrain and Qatar. The exporter's GDP per capita had a significantly positive effect on the exports of Bahrain, the UAE and Oman, while a negative effect on Saudi Arabia's exports. The exporter's population had a significantly positive effect on the exports of all six GCC members, while the importer's population had a significantly positive effect on the exports of Kuwait, Bahrain and Qatar, yet, a significantly negative effect on Saudi Arabia's exports. Borders had an insignificant effect on the exports of the six members. The common language had a significant and positive effect on the exports of Kuwait, Saudi Arabia, Bahrain and Oman. FTAs had a significantly positive effect on the exports of Bahrain and a significantly negative effect on Qatar's and Oman's exports. The membership of the GCC had a significantly positive effect on the exports of Kuwait, Bahrain and Qatar, while it had a negative effect on Saudi Arabia's exports.

• Journal of Digital Convergence
• /
• v.20 no.5
• /
• pp.585-592
• /
• 2022

The purpose of this paper is to examine the relation between executive excesss compensation and credit rating. According to the prior research which show the negative effects of excess compensation on a firm's future performance, this paper expects the negative effect of excess compensation on credit rating. Using a sample of Korean listed non-financial firms from 2014 to 2019, I perform the multivariate regressions analysis of excess compensation on credit rating. I find that excess compensation is negatively related to credit rating when executive compensation exceed expected executive compensation. Moreover, I find that the result is constant when a fim belongs to small-medium business. These results show that credit rating is affected by executive excess compensation and the relation could be different by the type of firm's size. Therefore, this study contributes to the literature by suggesting the possibility that capital market is aware of negative effect of executive excess compensation.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.16 no.9
• /
• pp.5836-5842
• /
• 2015

We examine the effect of Corporate Social Responsibility activities on the value of corporations through the supply contracts with customers, one of important stakeholders. The analyses using KEJI index and supply contract announcements show that the likelihood of involving in a supply contract is lower and the announcement return is lower when CSR performance is higher. However, this negative effect of CSR is different across the level of CSR performance. The negative effects of CSR do not exist in the firms with highest level of CSR performance while most of the negative effects are concentrated in the firms with mediocre performance in CSR. These results indicate that market recognizes not best CSR activities but mediocre CSR activities as sacrifice of shareholder value.

• Proceedings of the KAIS Fall Conference
• /
• 2010.05b
• /
• pp.807-810
• /
• 2010

본 연구는 스트레스가 지식창출에 미치는 영향을 보고자 한다. 즉, 개인의 목표에 대한 그리고 직무와 관련된 스트레스는 지식창출에 부정적 영향을 미친다는 연구들이 제시되고 있는데, 이때 팀의 어떠한 요소들이 이러한 부정적 영향을 감소시키고 지식창출에 기여할 수 있을지를 파악하고자 한다. 구체적으로 지식창출을 위해 자원에 비해 과도하게 설정된 목표로 인한 목표 스트레스(goal stress of resource inadequacy)와 지식창출을 위한 업무과정에서 발생하는 직무 스트레스(job stress)는 지식창출에 부정적 영향을 미칠 것이다. 그러나 지식창출을 위해 구성된 팀구성원들이 열심히 배우려고 하고 실패도 두려워하지 않는 분위기(팀 학습분위기) 속에서 강하게 결속되어 있다면(팀 응집력) 스트레스로 인한 지식창출에 대한 부정적 영향은 약화될 것으로 판단된다. 따라서 본 연구에서는 집단수준의 변수와 개인수준의 변수를 동시에 고려해야 하는 본 연구의 성격상 최근에 많이 사용되고 있는 다수준접근방법을 적용하여, HLM 6.08을 사용한 위계적 선형 모형분석을 수행하였다. 연구결과, 직무 스트레스는 지식창출에 부정적 영향을 미쳤으나 목표 스트레스는 유의한 영향을 미치지 않은 것으로 나타났다. 또한 팀의 학습분위기는 지식창출에 긍정적 영향을 미쳤으며, 목표 스트레스와 지식창출간의 관계에 조절효과를 하는 것으로 나타났다. 팀의 응집력 역시 지식창출에 긍정적 영향을 미치는 것으로 나타났다.