• Journal of the Korean Society for Railway
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• v.12 no.5
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• pp.819-828
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• 2009

This paper suggests to standardize railway accident restoration types as the code and standard operation system for efficient railway accident management. First of all, the damage types of have been carefully analyzed and reclassified. This study suggested the combination of 3 distinct code factors: restoration class, restoration object, and restoration location to standardize them. In addition, this study suggested procedures to make the standard operation system of emergency restoration, defined the worst case of emergency restoration and the important events. Therefore, the standard operation system of emergency restoration is developed. It shall play a major role as the database system for railway accident management, minimum of damage and rapid control of accident.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.15 no.10
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• pp.6076-6083
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• 2014

Service recovery research has been conducted on the premise that service problems can be returned to the original condition. This study, however, focused on irrecoverable service problems for the first time and classified them according to the types and sub-types. The specific wants of customers who experienced unrecoverable service problems were identified by analyzing the customers' emotion, behavior pattern, and the company's responses. The results revealed three main types of problems and 2 categories in group 1, 6 categories in group 2, and 2 categories in group 3. In particular, damaged items and bodily harm were frequent problems, and bodily harm was recognized as the most severe failure. Regarding the customers' emotion, the customers were so enraged at the audacity and the company still showed many problems in terms of its response to the service failures. This study also suggested the analysis results of the customers' behavior and company evaluation.

• Proceedings of the KIEE Conference
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• 2011.07a
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• pp.332-333
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• 2011

국내의 변전소에서 가장 많은 비중을 차지하는 변전소가 154kV변전소이다. 154kV변전소는 전체가 통일된 표준복구절차서를 가지고 고장이 발생하였을 경우 복구를 하게 된다. 현재 154kV 변전소에서는 Relay에서 고장을 감지하여 차단기가 전원을 차단한 후 운전원이 판단해 복구를 하여 정상 운전 상태나 부하 전환 등의 방법으로 전원을 공급도록 소개를 하고 있다. 현재 한국전력에서 만든 SOP(Standard Operation Procedure)는 15가지 기본적인 유형에 대해서 복구절차를 소개하고 있다. 하지만 현복구절차서에서는 유형의 부족이나 각 변전소의 상황 등을 모두 표현을 하지 못한다. 본 논문에서는 중요하고 필요한 유형과 변전소의 운전상황에 대한 표현, 앞으로의 개선방안 등에 대해서 제시하고자 한다.

• 한국IT서비스학회:학술대회논문집
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• 2003.05a
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• pp.230-237
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• 2003

본 논문에서는 정보시스템 재해복구 센터의 설계 시 사용될 수 있는 센터 유형 분석 모형을 제시한다. 국내 구축사례와 기존 문헌을 중심으로 재해복구센터 아키텍처 설계를 위한 중요한 기준을 결정하는 3차원모형을 제안한다. 주요 변수로서는 복제솔루션, 복구신뢰수준, 및 아웃소싱 수준을 선정하였다. 제안된 변수 각각의 기준에 대한 제안 배경에 대해 논의하고 주요 특성에 관하여 설명하였다.

• The Journal of the Korea Contents Association
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• v.11 no.10
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• pp.267-273
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• 2011

The purpose of this paper is to suggest the types of recovery activities and the major contents of preimpact recovery plan through theoretical review. Disaster recovery is to provide immediate support during the early recovery period necessary to return vital life support systems to minimum operation levels, and continuing to provide support until the community returns to normal. Disaster researchers distinguished 4 types in recovering from disaster as follows; an emergency period, a restoration period, a reconstruction period, and a developmental reconstruction period. And recovery measures are both short-term and long-term. Short-term measures are relief and rehabilitation and long-term measures include reconstruction. Finally, to design a preimpact recovery plan, we should define a disaster recovery organization that includes major stakeholders, identify the location of temporary housing, determine how to perform essential tasks, address the licensing and monitoring of contractors and retail price controls to ensure victims are not exploited, determine how recovery tasks will be carried out at historical sites, and recognize the recovery period as a unique time to enact policies for hazard mitigation and incorporate this objecive into the recovery planning process.

• Journal of the Korean Society of Hazard Mitigation
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• v.9 no.2
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• pp.31-37
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• 2009

Most damages of civil infrastructures under natural disasters are frequently occurred at surrounding areas of the river or the road. Every year, Recovery for these disaster damages are performed by the government. Recently, the government decide to change current recovery plan system because current recovery plan which doesn't consider future disaster impacts at a site has been proved to be ineffective. Accordingly, new permanency recovery plan system is needed and its corresponding ideas are presented in this research considering more detailed disaster damage classifications and cause assessments. The proposed permanency recovery plan would also provide more systematic and diverse recovery response strategies including both two concepts, for example Preparedness considered by risk assessment and management, and Mitigation investigated by hazard impact analyses.

• Journal of Global Scholars of Marketing Science
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• v.15 no.1
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• pp.61-79
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• 2005

A critical incident technique(CIT) was employed to show the results of empirical findings regarding hotel services. The major purpose of this study was to describe and analyze service failures from the customers' point of view and thus suggest strategic implications for hotel service providers. Four-hundred sixteen service failure anecdotes from hotel customers were classified using Hoffman et al.'s(1995) approach. The CIT data showed the three major categories and eleven sub-categories and revealed that, in general, tangible recovery(e.g., upgrade, free meal, discount) was more effective than intangible one(e.g., explanation, canned apology, manager's apology). Interestingly, however, sincere apology seemed to be a better recovery strategy than other types of tangible recovery. Furthermore, the results showed that severity of service failure had its own impact on customers' perception regarding hotel's service recovery efforts. In particular, irrespective of service recovery, severity of service problem was negatively related to intention to repurchase. Managerial implications and future research agenda was also discussed.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.31 no.5D
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• pp.727-737
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• 2011

The emergency restoration scenarios for efficient railway accident management and restoration were developed. The emergency restoration procedures defined by the worst case of emergency restoration and the important events was proposed based on questionnaires from specialists and the result of survey. Via these studies, the railway accident in the tunnel could be the worst case among all railway accident types. Therefore, educations for a restoration team in confined area condition should be planned and performed to recover the worst case accident. In order for the emergency restoration, when a railway accident is occurred, the restoration should be performed in orders of handing collapse of facilities, burying track, and derailment of vehicle in tunnel based on the statistical analysis. The result of priorities were established by the period of restoration. The standard operation system for efficient railway accident management was developed by synthesizing the worst case for rapid emergency restoration, and important events for the standard operation procedures according to each emergency restoration type. Through this study, the restoration operation system of railway accident are recommended. This paper suggests to develop emergency restoration scenarios for the efficient railway accident management and recovery system. The study results will contribute not only for insuring punctuality, but also for minimizing delays from accidents. Therefore, emergency restoration scenarios will play a major role in the SOP for the damage limitation and the prevention of accident spread.

• Proceedings of the KIEE Conference
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• 2015.07a
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• pp.443-444
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• 2015

현재 한전에서 800여개 이상의 변전소를 운영하고 있으며, 이중 가장 많은 비중을 차지하는 변전소는 154kV 변전소로서 전체 변전소중 85%를 차지하고 있다. 지난 13년동안 154kV S/S내에서 발생하는 고장(T/L고장 제외)은 평균 약 183건이며, 고장복구 시간은 고장유형에 따라 다양하게 나타나고 있다. 전력설비의 고장이 발생했을 때 신속한 고장의 복구와 오조작으로 인한 파급고장을 방지하기 위하여 한전에서는 송변전 표준복구절차(Standard Operation Procedure, SOP)라는 매뉴얼에 따라 고장복구를 시행하고 있다. 그러나 기존의 표준복구절차는 다양한 고장원인과 설비감시 조건을 반영하지 못하고 있으며, 휴먼에러에 의한 오조작으로 고장 복구중 파급고장의 위험을 내포하고 있다. 따라서 본 논문에서는 154kV 변전소에서 전력설비 운전상태 및 감시조건과 고장발생 사례분석을 기반으로 기존의 송변전 표준복구절차(SOP) 문제점 및 개선사항을 제시하고자 한다.

• Proceedings of the Korean Information Science Society Conference
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• 2001.04b
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• pp.190-192
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• 2001

최근에 ACID를 특징으로 하는 기존의 전통적인 데이터베이스 트랜잭션 모델을 확장함으로서 데이터베이스 트랜잭션 모델의 응용분야를 다양하게 확대시키고자 하는 고급 트랜잭션 모델(Advance Transaction Models)들에 관한 많은 연구가 진행되고 있다. 본 논문에서는 다양한 유형의 트랜잭션들로 구성된 사무업무 프로세스(Business Process)의 처리를 자동화하는데 효과적으로 활용될 수 있는 새로운 유형의 고급 트랜잭션 모델로서 협조 트랜잭션 모델을 정의하고, 본 데이터베이스 협조 트랜잭션 모델에서의 에러 복구 자동화를 구현하기 위한 협조 트랜잭션 의존성 분석 메카니즘을 제안한다.