• The Journal of Society for e-Business Studies
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• v.15 no.2
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• pp.107-135
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• 2010

Nowadays many telecommunication service companies try to enhance the quality of their service by providing customers with more specialized service for greater customer satisfaction. As this trend continues, the role that frontline employees play is getting more and more important because they are the ones who have direct influence on customers. For this reason, more than ever, the role of call center has become of paramount importance. Noting that a call center employee's job satisfaction critically affects the quality of service that a customer gets, this study was carried out in order to provide an insight on effective personnel and performance management which can boost up the job satisfaction of a call center employee, thereby enhancing the productivity of Call Center. Conclusively, it verifies that among job satisfaction influence factors, superior's support and compensation fairness indeed have a tremendous influence on job satisfaction of a call center employee. Furthermore, it verifies that if a call center employee is satisfied with his or her job, he or she tends to work more efficiently and hence increase productivity.

• Journal of KIISE
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• v.44 no.5
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• pp.553-558
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• 2017

With the rapid growth of Big Data, research on extracting meaningful information is being pursued by both academia and industry. Especially, data characteristics derived from analysis, and researcher intention are key factors for search algorithms to obtain accurate output. Therefore, reflecting both data characteristics and researcher intention properly is the final goal of data analysis research. The data analyzed properly can help users to increase loyalty to the service provided by company, and to utilize information more effectively and efficiently. In this paper, we explore various methods of document-evaluation, so that we can improve the accuracy of searching article one of the most frequently searches used in real life. We also analyze the experiment result, and suggest the proper manners to use various methods.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.16 no.7
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• pp.4576-4585
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• 2015

This study focuses upon 'organizational members' well-being' in order to explain organizational innovativeness and performance. Based on a survey of organizational members in Korean firms, we find that supervisory trust, communication, job satisfaction, and organizational commitment as employee well-being variables had a significant influence upon explain organizational innovativeness. Additionally, our results also suggest the organizational innovativeness also had a positive influence on organizational performance. Overall, the study contributes to the literature by accounting for the importance of organizational members' well-being' when examining the organizational innovativeness/firm performance relationship.

• Journal of Convergence for Information Technology
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• v.7 no.1
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• pp.75-79
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• 2017

The purpose of this paper is to propose a method for business process system (BPS) based on the Internet of Things (IoT). As the results of this research the IoT architecture and the business process design are derived. The main findings include the proposed IoT-enabled BPS method, illustrated by the description of the application and its assessment. In addition, the key business processes namely; remote machine monitoring; maintenance of machine; material procurement; product pricing; and information reporting system, are affected by IoT technology. The proposed method of this research could be the reference for the companies which want to have better management performance based on IoT technologies.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.6 no.2
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• pp.97-113
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• 2011

While the role of universities in the modern society has long been a key agenda of discussion, Korean universities have recently tried to get good results in league tables, mostly published by major media. Although the criteria of evaluation are developed through benchmarking and thoughtful discussion, they are still in the process of development and fragile to the question whether they really suggest the future direction of universities. The study seeks to find whether the number of UIC(university industry co-authored articles), as suggested by a few scholars, is meaningful and feasible as an alternative or complement to current performance indices of universities. The adoption of UIC implicitly means that a key role of university should be developing and diffusing knowledge to the society by working with industry participants. We found limited evidence that the index of UIC has meaningful discrepancy with current indices for research, which opens up a new discussion.

• Science of Emotion and Sensibility
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• v.13 no.3
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• pp.493-500
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• 2010

The development of new technology and diversity in user needs lead mobile phone manufacturers to establish new strategies different from the existing for user attraction. Product identity, and brand image are major strategies for differentiation and adding new values to a product. This research starts with stating emotional brand image as the brand image made by the actual usage and the emotion built from the experience while using the product. This research will compare emotional brand image of the three major mobile phone manufactures in Korea (Brand A, C, and S) using evaluation of six representative emotions from users while using the product. The result of evaluating actual mobile phone users and the emotion built while actually using the product showed the brand image, and especially the emotional side of Korean mobile phone manufacturers. The result of this research itself would not be sufficient to simply state the emotional brand image of Korean mobile phone manufactures, but with further research including age, profession, gender and other demographic factors the result of this research would surely be able to abstract a clearer view of emotional brand image of Korean mobile phone manufactures.

• Informatization Policy
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• v.23 no.4
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• pp.3-23
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• 2016

Since Turing (1950) proposed the development of a machine or system that could think and communicate with humans, many engineers and scientists have made endless efforts to create machines and systems that can replace humans. This effort made the field of artificial intelligence. Recently, as many people have been interested in the 4th Industrial Revolution, research on artificial intelligence technology has been actively carried out not only in the university laboratories but also in the companies as the core technology for realizing the 4th Industrial Revolution. As the artificial intelligence technology has been penetrated deeply into our lives, it is true that our lives have become much easier and more comfortable than in the past, but on the other hand, we have begun to have various negative effects. In this study, we review the social changes caused by artificial intelligence in terms of intelligent products and services. By analyzing positive effects and dysfunctions in various cases of daily life and work environment, we try to identify main policy issues.

• Proceedings of the Korean Institute Of Construction Engineering and Management
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• autumn
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• pp.504-510
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• 2002

As the Scale of construction work is enlarged, complicated and diversified, construction information from the large number of construction sites is happened at site and reported to the head office. To simultaneously control the individual or large number of sites in large number of construction information, the necessity of making extract the important point of the information and the board of director's making a suitable decision to support the fields is increased. Also, as driving the construction industry to be informative, efficiently aggregating the information created in fields, efficiently making decision and controlling the construction work is increased the importance of the company's competitiveness factor. To simultaneously control multi-construction sites in the small and medium size construction firms define the fundamental and core information factor which needed in the head office and suggest the appling method.

• Tuberculosis and Respiratory Diseases
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• v.51 no.3
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• pp.265-269
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• 2001

Presently talc is one of the agents most commonly used for producing a pleurodesis in patients with either a recurrent pleural effusion or a spontaneous pneumothorax. Talc can be instilled into the pleural space either as an aerosol (insufflation) or as a suspension (slurry) in saline. They are quite effective in producing a pleurodesis. However, they rarely have acute serious adverse effects including acute respiratory distress syndrome, and recently a discussion for using pleurodesis has been reported. We experienced a case of acute respiratory distressed syndrome after talc pleurodesis. A 64 year old man, who was diagnosed lung cancer with a malignant pleural effusion at the same side, was treated by pleurodesis using talc to control the effusion. After 3 days, he suffered fever, chill and breathlessness. The chest P A and CT revealed a bilateral infiltration in both lungs and the blood gas analysis confirmed hypoxemia, which required mechanical ventilation.

• Journal of Intelligence and Information Systems
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• v.10 no.2
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• pp.91-109
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• 2004

This study investigates the effectiveness of a hybrid approach using fuzzy sets that describe approximate phenomena of the real world. Compared to the other existing techniques, the approach handles inexact knowledge in common linguistic terms as human reasoning does it. Integration of fuzzy sets with case-based reasoning (CBR) is important in that it helps to develop a successful system far dealing with vague and incomplete knowledge which statistically uses membership value of fuzzy sets in CBR. The preliminary results show that the accuracy of the integrated fuzzy-CBR approach proposed for this study is higher that of conventional techniques. Our proposed approach is applied to corporate bond rating of Korean companies.