• Title/Summary/Keyword: 병원 만족도

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Factors that Influence the Turnover Intention of the Nurses of Small and Medium-sized Hospitals (중소병원 간호사의 이직의도 영향요인)

  • Kang, ji-soon
    • Proceedings of the Korea Contents Association Conference
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    • 2016.05a
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    • pp.415-416
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    • 2016
  • 본 연구의 목적은 이직의도에 미치는 영향 요인에 관한 연구를 수행함으로써 중소병원 간호사의 이직 현상을 이해하는데 포괄적 조망을 제공하기 위함이다. 의료기관 종사자중 중소병원에 근무하는 간호사 210명을 대상으로 자가 보고식 설문조사법을 이용하여 조사하였고, 5점 리커르트 척도를 이용하여 이직의도, 내부마케팅 인지, 직무만족, 조직몰입, 스트레스를 측정하였다. 도구의 분석은 SPSS WIN 18.0프로그램을 이용하여 t-test, ANOVA, correlation, Regression분석을 실시하였다. 이직의도와 독립변수간 상관계수는 내부마케팅인지, 직무만족, 조직몰입, 스트레스였고 모든 변수들은 유의하였다. 또한, 이직의도에 영향을 미치는 요인은 조직몰입, 스트레스 순으로 나타났으며 설명력은 64.3%였다. 본 연구결과, 중소병원 간호사의 조직몰입 정도가 높아지고 스트레스 정도가 낮아지면 이직의도가 낮아 질것이라고 예측 가능하므로 의료기관내 이직관리의 필요성을 제기하였다. 중소병원 간호사의 이직의도를 낮추기 위해 간호사의 스트레스를 줄이고, 조직몰입을 향상시키기 위한 중재 방안 도입이 요구된다.

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The Relationships in Emotional Intelligence, Job Satisfaction, and Quality of Nursing Service in Hospital Nurses (병원 간호사의 감성지능, 직무만족, 간호서비스 질의 관계)

  • Jang, Ra-jin;Kang, Young-Sil;Kim, Yu-mi
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.17 no.6
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    • pp.326-337
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    • 2016
  • This study was conducted to identify the relationships between emotional intelligence, job satisfaction, and quality of nursing service for hospital nurses, and to serve as a basis for improvement of nursing service and nursing resources management. All data were collected and conducted with the cooperation of the nursing service department in a tertiary general hospital and two general hospitals located in G province. Questionnaires were completed by 195 nurses who consented to participation in the study from 7 to 28 April 2014. Data were analyzed using SPSS 18.0. A highly positive relationship (r=0.624, p<0.001, r=0.612, p<0.001) was observed between emotional intelligence and quality of nursing service in the superior general hospitals and the general hospitals. Based on this study, quality of nursing service could be improved by a positive relationship between emotional intelligence and job satisfaction in the superior general hospitals and general hospitals (r=0.430, p<0.001). Therefore, it is important to provide a good occupational environment and develop educational programs to enhance the emotional intelligence of nurses, and a positive measure focused on less experienced and young nurses to improve emotional intelligence.

The Relationship between Hospital Satisfaction and Loyalty (환자 만족도와 충성도 관계)

  • Kim, Seul-Gi;Kim, Bo-Mi;Park, Hee-Yeon;Kim, Yong-Su;Lee, Duk-Han;Rhee, Hyun-Sill
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.11 no.4
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    • pp.1492-1497
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    • 2010
  • Recently, Patient Related Management(PRM) is focused to be increase the number of patients in hospitals. Therefore, the participants of this research are inpatient(104) and out patient(98) in a tertiery hospital in Seoul also, the research purpose is to analysis the relationship between hospital satisfaction and loyalty in various aspects by questionnaires. In the results, the relationship between hospital satisfaction and loyalty was very significant. Among various hospital satisfactions, the reservation satisfaction for out-patients and non-medical service satisfaction for in-patients were significant factors. In the demographic factors, the relationship between age and the hospital loyalty is significant. Therefore, we should make efforts to increase the patient's satisfaction.

Factors Affecting Women's Satisfaction with Hospital Environment Following Childbirth (분만 후 여성의 의료환경 만족도에 미치는 요인)

  • Choi, Young Soon;Jung, Mi Sook
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.14 no.11
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    • pp.5627-5635
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    • 2013
  • The purpose of this study was to determine factors of women's satisfaction of hospital environment following childbirth. Data were collected using a structured questionnaire from 783 women visited at 101 hospitals for delivery and frequencies, t-test, ANOVA, Pearson's correlation, and multiple regression analyses were performed. Women's satisfaction was significantly related with personal and environmental factors. Specifically, a kind of patient room, using a shared room regardless of their preference, using family delivery room, planned hospitalization, gestational week at delivery, and hospital locations significantly predicted the variance of women's satisfaction. Therefore, hospital user satisfaction should be carefully understood as a consequence of interaction of person and environment and the level of satisfaction can be represented by the degree of congruency between personal and environmental characteristics. Furthermore, healthcare providers should develop strategies to reduce gaps between personal preferences/will/control and environmental situations, contributing to women's satisfaction with hospital following childbirth.

Importance and Satisfaction on Nursing Core Competency of Nurses & Nurse Managers in a Community Hospitals (일 지역 병원 간호사와 간호관리자가 인식하는 간호핵심역량 중요도 및 만족도)

  • Kim, Sang-Dol
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.14 no.6
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    • pp.2844-2851
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    • 2013
  • This is a descriptive study to identify the importance and satisfaction on nursing core competencey(NCC) for the clinical practical centered nursing education curriculum revision. The subjects were 136 staff nurses and nurse managers at A and B hospitals in K city. The data were collected from December 1 to 15, 2012. It were analyzed using the SAS program through t-test, ANOVA, Duncan test. There was a significant differences in the score of the importance and satisfaction on NCC within nurses(t=12.64, p<0.0001) and within nurse managers(t=6.20, p<0.0001). Also there was higher in the score of importance on professional knowledge and personality area of the NCC, But there was the most lowest in the score of satisfaction on foreign language skills. Therefore education and health care systems should work closely to promote professional competency of nurses and to strengthen the liberal arts education, including personality and foreign language skills of students nurses.