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http://dx.doi.org/10.5762/KAIS.2013.14.11.5627

Factors Affecting Women's Satisfaction with Hospital Environment Following Childbirth  

Choi, Young Soon (Health Insurance Policy Research Institute, National Health Insurance Service)
Jung, Mi Sook (Research Institute of Nursing Science, Chungnam National University)
Publication Information
Journal of the Korea Academia-Industrial cooperation Society / v.14, no.11, 2013 , pp. 5627-5635 More about this Journal
Abstract
The purpose of this study was to determine factors of women's satisfaction of hospital environment following childbirth. Data were collected using a structured questionnaire from 783 women visited at 101 hospitals for delivery and frequencies, t-test, ANOVA, Pearson's correlation, and multiple regression analyses were performed. Women's satisfaction was significantly related with personal and environmental factors. Specifically, a kind of patient room, using a shared room regardless of their preference, using family delivery room, planned hospitalization, gestational week at delivery, and hospital locations significantly predicted the variance of women's satisfaction. Therefore, hospital user satisfaction should be carefully understood as a consequence of interaction of person and environment and the level of satisfaction can be represented by the degree of congruency between personal and environmental characteristics. Furthermore, healthcare providers should develop strategies to reduce gaps between personal preferences/will/control and environmental situations, contributing to women's satisfaction with hospital following childbirth.
Keywords
Childbirth; Health facility environment; Person-environment fit; Women's satisfaction;
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