• 보건행정학회지
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• 제26권4호
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• pp.325-332
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• 2016

Background: Workplace violence was recognized to be social problems that might impact the health status and the job satisfaction of employee in hospitals. This study investigated the current status of violence and job stress among hospital employees working at administration and discharging department. Methods: The study subjects were 213 administrative employees working at 20 general hospitals. Data were collected by self-administered questionnaire that included information such as demographics, job-related characteristics, experience of violence, and job stress. The violence was classified as verbal violence, physical threat, and physical violence occurred by patients and caregivers. Analysis of variance, t-tests, correlation analysis, and multiple linear regression analysis were performed to examine the associated factors with job stress. Results: The levels of verbal violence, physical threat, and physical violence were $1.64{\pm}1.08$, $0.54{\pm}0.67$, and $0.04{\pm}0.17$, respectively. The score of job stress was $2.74{\pm}0.50$ and it was associated with age, existence of spouse, drinking frequency, subjective health status, disease history, night-time treatment, and public health administration career in simple analysis. In multiple linear regression analysis, the level of verbal violence experience was significantly associated with job stress (B=0.09, p=0.001). Also physical threats (B=0.18, p<0.001) and physical violence (B=0.48, p=0.008) showed positive association with job stress. Conclusion: This study attempted to examine the association between experience of violence and job stress in administrative employees at medical institutions. Levels of violence showed positive correlation with the job stress. Environment improvement to protect employee from violence and management of employees who experienced workplace violence are needed to reduce the job stress.

• 보건행정학회지
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• 제34권1호
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• pp.1-3
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• 2024

최근 필수의료에 대한 접근성 문제가 중요한 사회적 현안이 되고 있다. 정부는 필수의료 제공체계를 강화하기 위해 '필수의료 정책 패키지'를 종합적 대안으로 제시하고 2028년까지 10조 원 이상의 재원을 투입하겠다고 천명하였다. 의료체계의 틀을 바꾸는 중요한 내용을 담고 있는 만큼, 정책 추진 시 고려해야 할 몇 가지 논점을 제시하고자 한다. 첫째, 의사인력양성시스템 설계 시 정쟁화를 막는 기전이 강구되어야 한다. 둘째, 전공의 의존도를 줄이고 전문의 중심 병원으로 전환하는 것은 전공의 양성비용을 사회가 부담하는 한편, 전문의 서비스에 대한 대가로 고비용을 지불한다는 것을 의미한다. 이러한 변화로 인한 비용을 사회가 지불할 용의가 있는지를 숙고하고 적절하게 예산이 마련되어야 한다. 셋째, 세부 정책수단들 중 공유형 진료체계나 지역네트워크사업 등은 개념적 논의 수준에 있기 때문에 다양한 쟁점들이 내실 있게 검토되어야 하며, 국내 의료체계의 여건에 적합하도록 중장기적으로 검토해갈 필요가 있다.

• 한국산학기술학회논문지
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• 제21권9호
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• pp.321-330
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• 2020

본 연구는 병원 내부마케팅이 간호사의 직무만족과 고객지향성에 영향을 미치는 요인을 파악하여 간호인력 관리에 필요한 기초자료를 제공하기 위해 분석하였다. 연구기간은 2018년 12월 26일부터 2019년 1월 4일까지 경기도에 소재한 일개 종합병원 간호사 255명을 대상으로 실시하였다. 자료분석은 SPSS 21.0 프로그램을 이용하여 빈도분석, 요인분석, 상관관계, 선형회귀분석을 실시하였다. 본 연구의 결과는 첫째, 병원 내부마케팅이 직무만족에 미치는 영향은 통계적으로 유의미한 것으로 나타났다(F=41.336, p<.001). 둘째, 병원 내부마케팅이 고객지향성에 미치는 영향은 통계적으로 유의미한 것으로 나타났다(F=30.299, p<.001). 셋째, 직무만족이 고객지향성에 미치는 영향은 통계적으로 유의미한 것으로 나타났다(F=94.437, p<.001). 넷째, 병원 내부마케팅과 고객지향성의 관계에서 직무만족의 매개효과 1단계와 2단계 통계적으로 유의미한 정(+)의 영향을 미치는 것으로 나타났고, 3단계는 독립변수인 병원 내부마케팅의 하위요인별 조직비전 및 미래상, 조직속성 및 체계, 커뮤니케이션, 교육훈련제도의 회귀계수가 유의미하게 나타났다. 병원은 노동집약적 산업이기 때문에 간호사의 역할이 무엇보다도 중요하다. 직무만족과 고객지향성을 향상시키기 위해서는 간호사가 자부심을 가지고 효율적으로 업무를 수행할 수 있도록 행정적 지원과 간호업무환경 개선, 지속적인 교육훈련 등 간호사의 욕구를 파악하여 자발적인 동기부여와 만족이 극대화 될 수 있도록 경영진에서 방안마련이 필요할 것이다.

• 임상간호연구
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• 제15권3호
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• pp.129-141
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• 2009

Purpose: This descriptive survey was aimed to investigate the ICU nurses' job stress, the way of coping, and the turnover intention and to identify the correlation among them. Methods: A 58 items-questionnaire composed of 7 sub-dimensions revised by Park, J. S. (2003) was used to measure the ICU nurses' job stress, and an questionnaire by Han, J. S. and Oh, G. S. (1990) which has 34 items from 6 sub-dimensions were used to measure the ICU nurses' way of coping. To figure out the ICU nurses' turnover intention, a 3 items-questionnaire used. A total of 456 nurses were participated in the study. Results: The participants' job stress was 2.86(4-point scale), and the way of stress coping was 2.27. Job stress had a positive correlation with the way of coping (r=.134, p=.004) and the turnover intention. The 54.1% of nurses addressed that they had some level of turnover intention. The turnover intention had a significant difference according to job stress(t=-2.041, p=.042), the type of hospital (${\chi}^2=8.052$, p=.005) and the total number of hospital beds (${\chi}^2=9.232$, p=.010). Conclusion: The findings of the study illustrated that the ICU nurses had at least moderate-high level of stress. The subjects' job stress showed a positive correlation with the way of coping and the turnover intention. These findings demonstrate necessity to develop an intervention for ICU nurses' stress management.

• 한국산학기술학회논문지
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• 제15권7호
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• pp.4404-4415
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• 2014

본 연구는 종합 병원 간호사들의 직무만족도와 이직의도와의 관련성을 규명하고자 경북지역의 3개 종합병원에 근무하고 있는 간호사 312명을 대상으로 2013년 2월 25일부터 3월 16일까지의 기간 동안에 구조화된 자기기입식 설문지(self-administered questionnaire)를 사용한 설문조사를 실시하였다. 연구결과, 조사대상 간호사들의 이직의도는 직무만족도 및 직무만족도하위영역인 전문직업적 수준, 업무의 자율성, 행정업무력, 보수, 직무과업과 유의한 음의 상관관계를 보였다. 로지스틱 회귀분석 결과 직무만족도 총 점수가 높은 군보다 낮은 군에서, 업무자율성이 높은 군보다 낮은 군에서, 행정업무력이 높은 군보다 낮은 군에서, 보수가 높은 군보다 낮은 군에서 고위험 이직의도 군에 속할 위험비가 유의하게 증가하였다. 위계적 다중회귀분석 결과, 이직의도에 영향을 미치는 요인으로는 학력, 수면의 질, 근무경력, 직위, 월수입, 업무 만족도, 업무에 대한 적성여부, 간호직 선택동기 및 업무의 육체적 부담정도, 직무 만족도가 유의한 변수로 선정되었다. 이상과 같은 결과를 볼 때, 조사대상 간호사들의 직무만족도와 이직의도 간에는 유의한 음의 상관관계가 있어, 직무만족도가 낮을수록 이직의도는 높아지는 경향을 보였으며, 직업관련 특성과 직무만족도 변수가 이직의도에 크게 영향을 미치고 있음을 알 수 있다.

• 대한안전경영과학회지
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• 제18권1호
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• pp.227-236
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• 2016

Main purpose of this study is to provide some basic data necessary to research, education, and policy to cultivate professional talents, by investigating what competencies needed to hospital administrative staffs and managers in performing their jobs in the global age. A survey was conducted through self-administered questionnaires for hospital administrative staffs and managers including first-line hands-on workers who were working in 77 hospitals located in Busan, Keongnam, Ulsan areas in South Korea. Major results are as follows: (a) The analysis for the competencies needed to hospital administrative staffs and managers in order to perform successfully their jobs revealed that interpersonal competency, knowledge of management skills in healthcare field, understanding ability for healthcare, in that order of importance, had significant influence on performing their jobs. (b) Regarding the analysis for the detailed competencies necessary to hospital administrative staffs and managers in order to perform successfully their jobs revealed that problem-solving ability, sense of responsibility, positive attitude, leadership, in that order of importance, had significant influence on performing them. This study suggests that universities opened courses related to health care management should newly open a subject 'problem-solving ability in health care' to link with health care field and their curriculums are necessary to change over to practice-oriented curriculum system.

• 보건의료산업학회지
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• 제5권3호
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• pp.157-168
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• 2011

This study was designed to identify satisfaction with Hospital Information System(HIS) and the factors affecting them in hospital administrators. The data was collected for 24 days from Mar. 02 to 25, 2011. Among a total of 82 cases of the questionnaires, only 76 cases were used. From the survey, it was made known that there was statistically significant difference in speed, preciseness and stability of environmental factors depending on the type of hospitals while significant difference was found in stability by number of beds. Among the factors of system operation, the administrational method affected speed, preciseness, stability and convenience statistically significantly whereas, however, preciseness, stability and convenience became significantly different depending on the number of staff members. As for the factors that could exercise influence upon satisfaction with administrative service of the HIS, it was revealed that statistically considerable impact could be caused under management of own EDPS expert as well as under comanagement by the medical institution and professional business entity in case of hospital.

• 보건의료산업학회지
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• 제12권1호
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• pp.13-22
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• 2018

Objectives : This study examines the voluntary participation of the members of an organization who maintain cordial and friendly relationships with their colleagues, so that the human resources department within a hospital can be used efficiently. Methods : A total of 600 copies of the questionnaire were distributed, and 524 copies were returned (88%). Of these, 518 copies were used to verify statistic results using IBM SPSS and AMOS Ver. 22.0, including factor analysis, path analysis, mediating effects, and moderating effects. Results : The effect of organizational trust on organizational citizenship behavior has shown that OCBI (Interpersonal) is highly affected at large hospitals. However, the effect of organizational trust on OCBO (Organizational) is highly affected at small hospitals. Conclusions : The results of a gap analysis indicated that among the different aspects of organizational justice, distributive justice and interactional justice have a positive effect on organizational trust in small hospitals. The results also revealed that organizational trust and organizational citizenship behavior in small hospitals are more strongly affected than they are in large hospitals. As a result, job efficiency is improved in smaller hospitals.

• 경영과정보연구
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• 제5권
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• pp.227-247
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• 2000

This study is aimed at searching for the ways to effectively cope with the conflicts found among the members of the hospitals by analyzing the conflict control practiced differently depending on the scale of the organization and characters of its members. The result of analysis into the types of conflict control by the members of the hospital comprising a multitude of manpower is presented as follows. 1. The hypothesis 1 which assumes that the sex will determine the type of conflict control is adopted in part at the level of p<0.05. 2. The hypothesis 2 which assumes that the working position will determine the type of conflict control is adopted in part at the level of P<0.05. 3. The hypothesis 3 which assumes that the age will determine the type of conflict control is adopted in part at the level of p<0.05. 4. The hypothesis 4 which assumes that the size of hospitals will determine the type of conflict control is adopted in part at the level of p<0.05. 5. The hypothesis 5 which assumes that the career will determine the type of conflict control is adopted in part at the level of p<0.05. 6. The hypothesis 2 which assumes that the educational background will determine the type of conflict control is adopted in part at the level of p<0.05. This study requires extended follow-up study to cover the cause of conflict and job satisfaction of the medical manpower.

• 한국병원경영학회지
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• 제24권1호
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• pp.1-10
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• 2019

Purpose: To analyze the results of an online survey conducted to develop a user-friendly respiratory disease management mobile application. Methodology: The questionnaires were conducted from July 26, 2018 to October 23, 2018 for 90 days. A total of 267 respondents were used for the analysis. Chi-square test, t-test, and multivariate logistic regression were used for statistical analysis. Findings: As a result of the analysis, preference for functions related to medical services was high in all ages and the odds of positive intention to use respiratory disease management application was 4.76 times higher than 40 years old compared with less than 40 years old. The group with more than one effort was found to be significantly higher than those who did not. Practical Implication: It is expected that the functions derived from the main results in this study will be helpful for the effective health management of patients with chronic respiratory disease.