• The Journal of the Korea Contents Association
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• v.9 no.7
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• pp.233-240
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• 2009

The purpose of this study is to suggest plans to enhance client satisfaction through improving the quality of hospital administration services. For accomplishing the purpose, we conducted empirical research with classifying hospital administration services into administrative staff service, medical staff service, facility service, and institutional service. Based on the results of this study, suggestions were made as follows for improving the quality of hospital administration services. First, in administrative staff service, detailed explanations should be provided about the items of medical bills, and patients' waiting time should be reduced through fast processing and smooth cooperation among departments. Second, in medical staff service, the process of medical service should be simplified for the accurate observance of appointment schedules, and the time to start outpatient service and the time to complete the discharge process should be earlier than now. Third, in facility service, convenient facilities and resting places should be prepared, parking facilities should be expanded, and menus should be improved for clients. Fourth, in institutional service, detailed medical service costs contents should be disclosed and plans should be made for the efficiency of services.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.11 no.6
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• pp.2185-2189
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• 2010

This study was done to identify the factors associated with health promotion practices of hospital employees. Data was surveyed using questionnaires by 204 hospital employees in 2 general hospitals which were located in Seoul from January 11 to February 11, 2010. The results were as follows ; First,, there was significantly higher difference(F=3.802, p=0.026) in self-efficacy for health promotion practices at the groups(3.71) which reported less stress than at the groups(2.64) which reported high stress. Secondly, there was significantly higher difference(F=3.496, p=0.048) in social support at the groups which do exercise than at the groups which do not exercise. Thirdly, self-efficacy and social support were significantly positive correlation(r=0.591, p<0.001). In conclusion, it need application and development that allow for positive self-management program to improve the practices of health promotion for hospital employees.

• The Journal of the Korea Contents Association
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• v.20 no.8
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• pp.666-673
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• 2020

The purpose of this study was to investigate the relationship between dental decision factors and dental service satisfaction of the high school students. The study participants consisted of 300 high school students in some regions. A total of 288 were used for the final analysis, except 12 with insufficient responses. The data was analyzed by using SPSS 18.0 program. According to general characteristics, if there was no scaling experience, orthodontic treatment, high satisfaction with school life, the higher the subjective oral health status, the higher the satisfaction of the dental hospital. Hospital decision factors according to the general characteristics of the subjects most frequently answered that employee service satisfaction was important. As a result of testing the correlation between hospital decision factors and medical service satisfaction, there was a significant positive correlation between medical service satisfaction, such as facility, recommendation of others, use procedures, service adequacy, employee service satisfaction. As a factor influencing dental hospital satisfaction, subjective oral health was shown as a good criterion, and usage procedures and staff service satisfaction showed positive relevance. Continuous trust builds up is important to improve patient satisfaction.

• 보건세계
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• v.40 no.8 s.444
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• pp.10-11
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• 1993

• Journal of Digital Convergence
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• v.12 no.10
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• pp.455-466
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• 2014

This study has been implemented to improve the quality in geriatric hospital through the Hospital Accreditation. So research a change in the perception and attitude of the Patient Safety, Organizational Culture, Job Satisfaction, Financial Performance of hospital staff after the Hospital Accreditation. For this, a survay was conducted from April 1 to July 20, 2014 to targeting staffs of eight geriatric hospital in the Busan city. Thus, a total of 283 questionnaires were used in the study. Firstly, It was found that change in the perception and attitude of the Patient Safety, Organizational Culture, Job Satisfaction, Financial Performance of hospital staff after the the Hospital Accreditation. Secondly, It was found that a statistical correlation among variables such as Patient Safety, Organizational Culture, Job Satisfaction, Financial Performance. Thirdly, Organizational Culture, Job Satisfaction, Financial Performance had a positive effect on Patient Safety. Therefore, we should develop the Hospital Accreditation program with the internal assessment to implement health care quality and patient safety to ensure a complete job satisfaction of hospital staffs in the Hospital Accreditation program further improve the evaluation process of hospital care.

• Journal of Digital Convergence
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• v.12 no.4
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• pp.357-366
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• 2014

This study has been implemented to explore the method to improve job satisfaction and service quality of its staff by figuring out the effect of job satisfaction of geriatric hospital staff on service quality. For this reason, we conducted a questionnaire survey on April 2 to May 22, 2013 to target 300 people ten geriatric hospital workers in Busan Metropolitan City area, was utilized to study the final total of 276 parts. Firstly, It was found that work satisfaction, wage satisfaction and colleague satisfaction have an effect on job satisfaction, and Secondly, satisfaction and fellow satisfaction of business, were analyzed to affect, but had no effect conservative satisfaction Thirdly, for the effect of job satisfaction on the service quality, it was found that job satisfaction has an effect on service quality. Therefore, it can be concluded that service quality for patients can be improved only if job satisfaction of staff is improved, and by reducing stress caused by overwork of staff and boosting their morale through reasonable wage and compensation.

• Quality Improvement in Health Care
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• v.2 no.2
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• pp.14-18
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• 1996

1. QA담당자로서 전문적인 지식습득 노력이 필요하다. 2. 직원홍보가 필요하다. QA활동이 자신의 진료내용 및 관련업무를 감시하는 것이 아니라고 홍보할 필요가 있다. 3. 의료인 특히 의사의 의식 및 행동에 변화가 필요하다. 4. 직원교육이 필요하다. QA를 쉽게 할 수 있는 방법을 교육시킬 필요가 있다. 복잡한 통계처리 방법보다는 쉽게 할 수 있는 단순비교방법이 더 효과적이라고 본다. 또 어떤 기준치와 역치를 설정하여 시행하기 보다는 지난번 조사결과와 비교하여 개선되는 정도를 파악하는 것이 방법도 더 쉽고 접근하기도 쉽다. 5. 긍정적인 면의 평가도 필요하다. 예를 들어 과잉치료억제보다 의학발전을 위해서는 최신 치료방법 장점을 파악하는 데에도 역점을 둘 필요가 있다. 6. 직원교육과 심도있는 QA활동을 위해서는 전담인력이 필요할 것으로 본다. 7. 경영진의 확고한 의지가 있어야 한다. 8. 병원 QA활동이 서비스 측면보다는 의학적 측면에 더 역점을 두어야 할 것이다. 9. 일반병원에서 쉽게 시행할 수 있는 평가대상과 항목, 기준을 QA학회와 임상학회차원에서 마련하여 주면 일선에서 QA활동하기가 훨씬 수월할 것으로 본다.

• Tuberculosis and Respiratory Diseases
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• v.55 no.4
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• pp.361-369
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• 2003

Background : In Korea, the effort to control the spread of severe acute respiratory syndrome (SARS) has succeeded, but we have to maintain vigilance against SARS and other infectious diseases, because many experts warn that SARS may return or that other infectious agents could spread globally. The purpose of this study is to describe the degree of knowledge of hospital employees, assuming full responsibility for treating and attending to SARS suspected case, and to elucidate the attitude to SARS using questionnaires. Method : All employees of Kangwon university hospital were eligible for this study. We used validated questionnaires to survey demographic characteristics, the degree of knowledge of SARS, intention of treating and attending suspected cases, influence and effects of SARS on the community, and acquisition of information about SARS. Result : Based on the 251 completed surveys, out of 280 returned the score for knowledge about SARS was $72.0{\pm}13.7$, 50.6% responded positively about joining a SARS team, and 23.1% were opposed to the designation for quarantining. There was no relationship between the degree of knowledge of SARS and the attitudes to it. Most employees wanted to know how to manage SARS patients and how to prevent SARS. Conclusion : The attitudes to SARS were not affected by the level of knowledge of SARS. We suggest that national policies about SARS and other infectious diseases should be promulgated using the mass media and internet to provide information on rapidly spreading infectious agents, especially about the proper protocol for treating suspected cases and the appropriate steps to prevent or reduce the risk.

• Journal of Korean Academy of Nursing Administration
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• v.7 no.3
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• pp.447-453
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• 2001

연구목적 : 전문직으로서 간호사에 대한 인식을 집단별로 파악하고 이들에 대한 인식을 비교한다. 연구방법 : 설문지를 이용한 비교조사연구로서 조사대상은 간호사, 간호학교수, 의사, 약사, 간호조무사, 병원행정직원, 행정관료, 정당활동가, 일반시민 등을 포함한 총 584명이었으며, 설문지는 12개 하부항목으로 범주화된 36개 문항으로 구성되었다. 연구결과 : 간호사에 대한 인식은 의사가 가장 긍적적이었으며, 병원직원이 가장 부정적이었다. 모든 집단에서 가장 긍정적인 인식을 갖고 있는 항목은 '사회적 요구'였으며, 그 다음은 '직무기술', '사회적 인식' 등의 순으로 나타났다. 가장 부정적인 것은 '간호교육'이었고, 그 다음은 '간호조직체 활동', '직무환경' 순으로 나타났다. 결론 : 본 연구를 기초로 하여 간호사들은 다른 집단들을 대상으로 전문직으로서의 간호사에 대한 인식을 높이기 위한 전략을 마련하여야 한다.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.14 no.10
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• pp.4935-4942
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• 2013

The purpose of this study is to verify the effects of hospital employees' communication satisfaction on their perceived organizational effectiveness. Four research hypothesis are established for the purpose of this study. The subject of this study were 473 employees who were working at 10 general hospitals in Korea. The survey was done with structured questionnaire from January 3 to February 8, 2013. The results of stepwise regression analysis show that hospital employees' communication satisfaction positively affected organizational effectiveness. Interaction effects between employees' communication satisfaction and work types had stronger effect on organizational growth than organizational stability. It can be pointed out as an important issue that communication satisfaction score of medical support occupation is the lowest level(3.11 points out of 5 points). If hospitals want an integration of organization, it is required to develop method or skill to increase communication satisfaction among employees.