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http://dx.doi.org/10.5762/KAIS.2013.14.10.4935

The Effect of Communication Satisfaction on Hospital Employees' Perceived Organizational Effectiveness  

Ahn, Sang-Yoon (Department of Hospital Management, Konyang University)
Publication Information
Journal of the Korea Academia-Industrial cooperation Society / v.14, no.10, 2013 , pp. 4935-4942 More about this Journal
Abstract
The purpose of this study is to verify the effects of hospital employees' communication satisfaction on their perceived organizational effectiveness. Four research hypothesis are established for the purpose of this study. The subject of this study were 473 employees who were working at 10 general hospitals in Korea. The survey was done with structured questionnaire from January 3 to February 8, 2013. The results of stepwise regression analysis show that hospital employees' communication satisfaction positively affected organizational effectiveness. Interaction effects between employees' communication satisfaction and work types had stronger effect on organizational growth than organizational stability. It can be pointed out as an important issue that communication satisfaction score of medical support occupation is the lowest level(3.11 points out of 5 points). If hospitals want an integration of organization, it is required to develop method or skill to increase communication satisfaction among employees.
Keywords
Communication Satisfaction; Organizational Effectiveness; Organizational Growth; Organizational Stability;
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Times Cited By KSCI : 1  (Citation Analysis)
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