• Title/Summary/Keyword: 민원서비스

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A Study on the Satisfaction Level of the National Defense Electronic Procurement System Service by Applying the SERVQUAL Model (SERVQUAL 모형을 적용한 국방전자조달 서비스에 대한 만족도 분석)

  • Min, Wonbae;Kang, Seokjoong;Lee, Bumkoo
    • Journal of the Korea Institute of Information and Communication Engineering
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    • v.18 no.2
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    • pp.488-495
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    • 2014
  • The national defense electronic procurement system is an information system supporting DAPA, services (Army, Navy and Air Force), and the procurement companies in the electronic bidding. It has contributed greatly to improving the efficiency of the national defense electronic procurement process by providing various information services based on inter-operation among the related parties. However the national defense electronic procurement system is expected to be upgraded to the next version in accord with rapidly evolving infrastructure based on high technology and increasing various communication channels. This paper investigates the satisfaction level of the system users and proposes directions for the next-generation procurement portal.

A Study on the Web Services of Living Astronomical Data (생활천문자료의 웹 서비스 구현에 관한 연구)

  • Sung, Hyun-Il
    • Journal of Information Management
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    • v.42 no.2
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    • pp.103-120
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    • 2011
  • The astronomical data obtained by observations of celestial objects movements are useful in our daily life. These data - such as 1) sunrise and sunset data, 2) data transformation between lunar calendar and solar calendar, 3) solar eclipse and lunar eclipse data, and 4) sun's altitude and azimuth data - were used to important things in the agricultural society and ancient kingdom. In the modern society, these data have been used continuously for the legal disputes, construction of buildings and the other areas. This is a good example of pure science data using directly in our life. However there are difficulties to public service because all the data were printed as an Almanac. Using MySQL, we constructed web-based service system which makes to use them easily. This database system was made for the quick search using the calculated orbital data of celestial bodies.

The Influence of Information and Communication Technologies on the Power Dynamics between Social Welfare Bureaucrats and Recipients (정보통신기술(ICT)이 사회복지일선관료와 복지대상자의 역학관계에 미친 영향)

  • Kim, Suyoung
    • Korean Journal of Social Welfare Studies
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    • v.49 no.1
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    • pp.335-374
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    • 2018
  • It is anticipated that the introduction of ICT to street-level welfare administration will smoothen communication processes between frontline officials and recipients by intensifying welfare information sharing and distribution. However, through a case study of ICT-mediated street-level welfare administration in South Korea, this article claims that ICT can deteriorate frontline official-recipient relationship into more distrustful and disempowered directions. This study demonstrates that ICT tends to replace face-to-face rapport building between officials and recipients with mechanical checking and complaining processes. ICT-based welfare administration can also disempower the autonomous interactions of street-level actors by surveiling every working step of frontline officials and the daily lives of recipients. Through an investigation into street-level bureaucracy in an information society, this study criticizes the dehumanization tendency of ICT-mediated human services and raises a question in the roseate vision on social welfare informatization.

Implementation of Scenario-based AI Voice Chatbot System for Museum Guidance (박물관 안내를 위한 시나리오 기반의 AI 음성 챗봇 시스템 구현)

  • Sun-Woo Jung;Eun-Sung Choi;Seon-Gyu An;Young-Jin Kang;Seok-Chan Jeong
    • The Journal of Bigdata
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    • v.7 no.2
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    • pp.91-102
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    • 2022
  • As artificial intelligence develops, AI chatbot systems are actively taking place. For example, in public institutions, the use of chatbots is expanding to work assistance and professional knowledge services in civil complaints and administration, and private companies are using chatbots for interactive customer response services. In this study, we propose a scenario-based AI voice chatbot system to reduce museum operating costs and provide interactive guidance services to visitors. The implemented voice chatbot system consists of a watcher object that detects the user's voice by monitoring a specific directory in real-time, and an event handler object that outputs AI's response voice by performing inference by model sequentially when a voice file is created. And Including a function to prevent duplication using thread and a deque, GPU operations are not duplicated during inference in a single GPU environment.

The assessment and political subject of Revised Security Industry Law (개정 경비업법의 평가와 정책과제)

  • Lee, Sang-Hun
    • Korean Security Journal
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    • no.36
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    • pp.349-386
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    • 2013
  • This research analyzes and evaluates The Korean Security Industry Law(TKSIL) putting the regulation of the present government about the private security industry. It nowadays becomes the important axis of the police services offered in the aspect of 'the national life safety' in connection with 'the materialization of society which is safe from the crime'. TKSIL is one of the national administration strategies which Park Gun-hye government aims on supervision policy. After seeking out the core values of the private security industrial policy which sets up in order to approach the national life safety which Park Gun-hye government aims, we make some assessments of this revised security industry law systematically. Particularly all keynote of policy about the private security of the police tried to be confirmed and the desirable direction of policy tries to be presented as to the security industry law application and real operation. In the site of organized civil complaint, the revised security industry law was revised as the direction which intensifies the administrative regulation as to the partial regulation such as it established the reason of the introduction of the arrangement license system. And grounds for disqualification of security instructor and guard, and rules of punishment is intensified order to intercept previously illegal and violent act of the security company etc. However it has the feature that it accomplishes 'the law principle(principle of statute)' the substantial portion through the effort of them changing a lot the content for the form of the law when being the clauses of the fundamental human rights limit, although it has been prescribed in "the security industry law enforcement ordinance" or "the security industry law enforced regulation". The security industry law revised this time brought from the change of the sharp policy through the revision of 17 clauses or new establishment. It can divide into 4 categorizes. (1) strictness of punishment in the site of organized civil complaint (2) Intensification of throwing out for the violation person in the private security business market time-limitedly (3) Intensification of the legal guide supervision power of police (4) upstream of the capital, name tag attachment under compulsion and the limit about other equipment use etc. Essentially "the security industry law" cannot help regulating the national interference of the private security and regulation with this content. However as to this interference and regulation, the limit has to be possible within reasonable range. As the history proved, excessive regulation by the country is not only due to bring the distortion of the security system of nation but also provoke national social cost. It can't be disregards ever that it premises the harmony which appropriate as well as reasonable in the socio-economic dimension for drawing the best combination that all things which get the compulsory education, it limits the person providing the private security service to the corporation, or it limits to the certificate of qualification holder are the ultimate for 'the safety of the national life'.

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A Study on Policy Research in Improvement of ITS Performance Tests and Methods (ITS 업무요령 및 성능평가 제도 개선방안의 정책 연구)

  • Chung, Sung-Hak;Yoon, Yeo-Hwan
    • The Journal of The Korea Institute of Intelligent Transport Systems
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    • v.8 no.6
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    • pp.98-111
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    • 2009
  • The objective of this study is to revise the related regulations and laws of intelligent transport systems performance tests and methods. This study improves the reliability of present traffic information, reduce public discontent by systematic reforms and reduce national and social costs through the analysis of intelligent transport system performance tests'current status and problems. This study will maximize the investment profits and efficiency of ITS system as the reliability of transportation information which is created through the maintenance of ITS equipment and center, systemization of work responsibility through close analysis of ITS performance test and overall evaluation of role of ITS performance assessment organization will improve and new level of service will be born.

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Issue Difference of Ecosystem Service Demand and Supply through Text Mining Analysis: Case Study of Shiheung using Complaints and Urban Planning Materials (텍스트 마이닝 분석을 통한 생태계서비스 수요-공급의 이슈 차이분석 - 시흥시 민원과 도시계획 자료를 활용하여 -)

  • Lee, Jae-hyuck;Park, Hong-jun;Kim, Il-kwon;Kwon, Hyuk-soo
    • Journal of Korean Society of Rural Planning
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    • v.24 no.3
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    • pp.63-71
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    • 2018
  • The comparison of demand and supply is needed for efficient ecosystem services planning. However, the gap between them cannot be analyzed as existing studies mainly dealt with only the supply of ecosystem services. This study compares the demand and supply of ecosystem services in Shiheung using environmental complaints and urban planning by semantic network analysis. As a result, 'air' and 'water' quality are magnified in demand, 'energy' and 'water' are crucial in supply. This result presents that citizen ask for the improvement of air quality in regulation services, although local government has plans for energy support in provisioning services. Periodic ecosystem services demand and supply monitoring will be the base of effective ecosystem services planning, which reduce insufficiency and surplus.

Using Detailed Soil Maps(1:5,000) to Estimate SCS Runoff Curve Number in a Small Watershed (SCS-CN 산정을 위한 수치세부정밀토양도의 활용)

  • Hong, Suk-Young;Jung, Kang-Ho;Choi, Chol-Uong;Jang, Min-Won;Kim, Yi-Hyun;Ha, Sang-Keun
    • Proceedings of the Korea Water Resources Association Conference
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    • 2007.05a
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    • pp.106-115
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    • 2007
  • 농촌진흥청에서 제공하고 있는 수치토양도는 수문 수자원 분야에서 SCS-CN법을 이용한 유효우량 및 유출곡선 산정에 가장 많이 활용되고 있다. 토양조사 국책사업 결과 전산화된 토양도 및 토양검정 데이터베이스에 기초한 토양정보 웹 시스템은 전국의 토양 전자지도와 토양 통계 자료를 주제별로 검색하거나 필지별 토양분석 성적에 따른 토양관리처방서를 조회하는데 사용되는 농업분야 이외의 사용자 그룹을 위해 필요한 정보를 제공하도록 활용 및 유통 요구도가 높아지고 있다. 수치토양도가 수문학적 토양유형 정보를 포함하도록 제공하는 것이 먼저 필요할 것으로 생각되고 다음으로는 수문 수자원 분야 활용 측면에서 수치토양도가 제공하는 속성, 축척, 제공형태, 좌표체계, 서비스 방식 등에 대하여 활용정책을 마련하여 이에 따라 자료가 유통될 수 있도록 하여야 할 것이다. 앞으로 활용이 가능하게 될 수치세부정밀토양도와 토양유형을 이용하여 충북 괴산군 소수면의 소유역에 대해 SCS 삼각법에 따른 단위도 작성, 유효우량 산출 및 유출곡선을 작성한 결과 농업과학기술원의 정 등(2006)이 분류한 토양유형을 이용한 결과 정 등(1995)에 따른 토양유형을 이용한 결과에 비해 CN값과 유효우량이 더 높게 나타났고 삼각단위도로부터 유도한 정점의 유출량과 시간별 유량 관측값에 더 가까운 것으로 나타났다.

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A Study on the model of CCTV Image Information Integration portal (CCTV 영상자료 통합포털 구축 모델에 관한 연구)

  • Kang, Poo-Reum;Kim, Kui-Nam J.
    • Convergence Security Journal
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    • v.12 no.2
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    • pp.43-51
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    • 2012
  • CCTV would be the effective way in the prevention of abuse, as well as recorded image information evidence of the crime as a significant legal effect. But recorded image information As evidence by utilizing the Complaint/complaint handling, and administrative business processes that are currently operating offline procedural complexity and unnecessary time appear costly, privacy remains an issue to be solved, etc. Runoff. In this paper, incidence rate of offline business processing phase to solve the problems proposed to build unified portal for CCTV image information and the existing studies on the effectiveness of electronic civil service system, previous studies by analyzing e-government in accordance with laws and privacy laws, CCTV image information portal deployment model is applied to data integration occurs are trying to solve the problem effectively.

바이오인식 국제표준화 동향

  • Kim, Jason
    • Review of KIISC
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    • v.29 no.4
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    • pp.29-34
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    • 2019
  • 바이오인식기술은 사람의 지문 얼굴 홍채 정맥 등 신체적 특징(Physiological characteristics) 또는 음성 서명 자판 걸음걸이 등 행동적 특징(Behavioral characteristics)을 자동화된 IT 기술로 추출 저장하여 다양한 IT 기기로 개인의 신원을 확인하는 사용자 인증기술이다. 전통적으로 바이오인식기술은 출입국심사(전자여권, 승무원 승객 신원확인), 출입통제(도어락, 출입 근태관리), 행정(무인민원발급, 전자조달), 사회복지(미아찾기, 복지기금관리), 의료(원격의료, 의료진 환자 신원확인), 정보통신(휴대폰인증, PC 인터넷 로그인), 금융(온라인 뱅킹, ATM 현금인출) 등 다방면에서 폭넓게 보급되어 실생활 깊숙이 자리잡게 되었다. 2001년 미국의 911 테러사건으로 인하여 전 세계 국제공항 항만 국경에서 지문 얼굴 홍채 등 바이오정보를 이용한 출입국심사가 보편화됨과 동시에 ISO/IEC JTC1 SC37(Biometrics) 국제표준화기구를 중심으로 표준화가 급속도로 진행되어 왔다. 최근 들어 스마트폰 테블릿 PC 등 모바일기기에 지문 얼굴 등 바이오정보를 탑재하여 다양한 모바일 응용서비스를 가능하게 해주는 모바일 바이오인식 응용기술이 전 세계적으로 개발 보급되고, 삼성전자 페이팔 중심으로 바이오인식기술을 이용한 모바일 지급결제솔루션에 대하여 페이팔 구글 마이크로소프트 비자카드 마스터카드 등 미국 주도의 사실표준화협의체인 FIDO1), ITU-T SG17 Q9(Telebiometrics) 국제표준화기구를 중심으로 표준화가 진행되고 있다. 특히, 이러한 모바일 바이오인식기술은 스마트폰을 통한 비대면 인증기술 수단으로서 핀테크, 원격의료분야에서 중요한 요소기술로 작용될 전망이다. 본 논문에서는 이러한 바이오인식 표준화를 위한 국외 표준화 기구를 소개하고, 각 기구별 표준화 현황을 살펴본다.