• Information Systems Review
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• v.26 no.1
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• pp.151-172
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• 2024

Metaverse, which supports social and economic activities in the virtual world, is being cited as the core of future Web 3.0 businesses. However, most of the major metaverse platforms currently adhere to the Web 2.0 system and are operated in a centralized manner. Accordingly, this study investigated the form of metaverse operation by examining the case of Decentraland, a metaverse platform operated as DAO, a decentralized autonomous organization in the form of Web 3.0. From the case analysis, we found that Decentraland had positive characteristics such as a horizontal operating structure, fair profit distribution, and transparency, but there were challenges including the possibility of returning to centralization in the operating process, the possibility of abuse of an autonomous system, and inefficiency in decision-making. Therefore, in this study, the timing of transition to DAO governance was discussed, and DAO's efforts for business continuity and the need for adjustment for autonomous operation were suggested as implications. The implications presented in this study are expected to contribute to materializing not only practical but also theoretical aspects of platform operation aimed at web 3.0 as well as the metaverse.

• Proceedings of the Korean Society of Computer Information Conference
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• 2022.07a
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• pp.703-704
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• 2022

코로나 시대를 거쳐 뉴노멀로 향하는 이 시점에 메타버스 플랫폼을 활용한 다양한 조직의 운영이 기대된다. 조직에서의 리더는 구성원들을 이끌며 조직의 목표에 도달을 수 있도록 리더십을 발휘한다. 이런 리더십은 예전부터 다양한 형태로 발전되어 져서 전통적 리더십에서 변혁적 리더십, 카리스마 리더십, 슈퍼 리더십 등을 거쳐 최근에는 서번트 리더십이 각광을 받고 있다. 현실에서의 조직을 이끄는 리더십과 가상의 공간의 메타버스상에서의 리더십은 분명 많은 차이가 있을 것으로 예상된다. 본 논문에서는 리더의 서번트 리더십의 지각수준과, 서번트 리더십의 구성요소가 현실과 메타버스 플랫폼을 사용하는 조직을 대조하여 구성원의 직무태도 및 조직몰입의 영향에 대하여 질문을 던지고 새로운 리더십의 방향을 찾는 연구에 대한 기준을 제시한다.

• Knowledge Management Research
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• v.23 no.4
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• pp.21-41
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• 2022

With the development of AI and digital technologies such as big data, metaverse, and the Internet of Things, Robotic Process Automation (RPA) has brought great development and change to companies. Among these realistic industrial areas by RPA, the call center service area, which consists of a combination of complex high-tech systems and professional operation groups, has now reached the stage where AI is conducting counseling. The evolution of this digital transformation has become an important direction of change in the digital-related industry sector. Along with these changes, there have been many changes in the technical stress of the members of the organization within the RPA organization and their solutions. In this study, the representative psychological mechanisms were presented as Digital Shadow Work (DSW), expressed as 'unpaid work', and Organizational Citizenship Behavior (OCB), which is 'an act that helps organizations other than their duties'. This study theoretically contributes to the extension of the DSW concept to the organizational members.