• Korean Journal of Social Welfare
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• v.58 no.3
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• pp.195-221
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• 2006

The present study has a goal of investigating the effects of self-efficacy and facet Job Satisfaction on global job satisfaction in the Workers of Residential Facilities. As a result of analyzing the data of 269 participants, we obtained three factors of self-efficacy: competence, self confidence, and propulsion. Significant 7 factors of global job satisfaction are social recognition, job itself, relationship of clients, salary, relationship of superiors, working condition, and propulsion. And both facet job satisfaction and turnover intention are influenced upon social recognition, salary, and relationship of superiors. Also, facet job satisfaction is affected by job itself and relationship of clients, but turnover intention is affected by working condition and propulsion. This article concluded with a discussion of implications of job satisfaction on quality of welfare service along with current research imitations and future research themes and tasks.

• Land and Housing Review
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• v.2 no.3
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• pp.239-247
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• 2011

Such factors as living space, living environments, etc. are considered to have influence on housing satisfaction. Recently, increased residents' participation and residents' conflict in apartment management emerge as the important factors to influence it. They are more important in a social-mix housing complex of sales apartment and rental apartment, which is provided as a part of social mix. Therefore, a study hypothesis is established with a study model based on the precedent studies. The results from investigation the hypothesis are; First, the factor of living environment has meaningful influence on the factors of residents' participation and conflict. Second, residents' participation and conflict significantly affect housing satisfaction. Third, the factor of residents' participation shows a full mediated effect, and the factor of residents' conflict, a partial mediated effect. This study has a meaning as an exploratory one to identify a variable of residents' participation and conflict in social-mix apartment complex, and to verify their influence on houisng satisfaction empirically.

• Journal of Digital Convergence
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• v.11 no.3
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• pp.255-262
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• 2013

Modern smart phone on the Determinants of Customer Satisfaction Analysis In this study, the future should be the basis for the development of products to meet customers' phone makers smart. Were the factors that affect the study design, size, and ease of use of the screen, a pandemic, the application of the five items on the customer satisfaction. Customer satisfaction to determine the difference between the factors in the manufacturers appeared to be factors in the design, size, ease-of-use of the screen, after-sales service, durability, pandemic, brand awareness, and application.

• Proceedings of the Korean DIstribution Association Conference
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• 2007.11a
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• pp.353-371
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• 2007

이 연구는 재래시장과 대형마트 고객들이 점포를 선택하는 요인을 비교분석하고, 고객만족을 결정하는 요인을 규명하여 재래시장 활성화에 대한 시사점을 제공하고자 하는 목적을 두었다. 기존 연구를 검토하여 점포선택요인과 고객만족 결정요인들을 도출하여 이를 재래시장과 대형마트 이용 고객에게 설문조사하였다. 연구결과, 재래시장 이용고객은 가격저렴성이, 대형마트 고객은 상품다양성이 가장 중요한 선택요인으로 도출되었다. 재래시장의 고객만족의 결정요인을 분석하고자 다중회귀분석을 실시한 결과, 쇼핑편리성, 상품, 접근편리성, 판매원 그리고 서비스가 유의한 정(+)의 영향을 마쳤다. 이러한 연구결과를 바탕으로 시사점을 논의하고, 연구의 한계와 미래 연구방향을 제시하였다.

• Proceedings of the Korean Society for Quality Management Conference
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• 2007.04a
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• pp.215-222
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• 2007

본 연구의 목적은 경영학 분야에서 끊임없이 화두로 제시되고 있는 고객만족에 대한 핵심 성공요인을 도출하는데 있다. 이를 위해 말콤 볼드리지 국가 품질상 수상 기업에 대한 사례 연구를 수행하여 고객만족을 위한 5개의 요인을 도출하였으며, 도출된 각각이 요인과 관계가 깊은 국내 기업을 선정하여 설문을 통해 도출된 요인과 고객만족과의 상관관계에 대해 검토하였다. 분석방법은 가설 검증에 앞서 측정 변수들에 대한 신뢰성 분석(Regression Analysis)을 수행하였고, 가설 검증을 위해 상관 분석(Correlation Analysis)을 실시하였다. 본 연구의 실증 분석 결과는 다음과 같다. 첫 번째, 고객 중심 사고와 고객만족은 높은 양의 상관관계를 가진다. 두 번째, 고객 및 시장 세분화와 고객만족은 높은 양의 상관관계를 갖는다. 세 번째, 종업원의 만족과 고객만족은 높은 양의 상관관계를 갖는다. 네 번째, 고객 접점 강화와 고객만족은 매우 높은 양의 상관관계를 갖는다. 다섯 번째, 고객 불만 해결과 고객만족은 높은 양의 상관관계를 갖는다. 본 연구의 이론적 공헌 및 시사점은 다음과 같다. 첫 번째, 말콤 볼드리지 국가 품질상의 심사기준에 근거하여 고객만족에 대한 연구를 국내 최초로 수행하여, 고객만족을 '경영품질'이라는 전체적 구조 속에서 바라볼 수 있는 기틀을 제시하였다. 두 번째, 말콤 볼드리지 국가 품질상 수상 기업에 대한 사례 연구를 통해 도출된 공통점과 관련이 깊은 국내 기업의 사례 연구 및 설문 조사를 진행함으로써, 국내 기업으로 하여금 현재 자사의 고객만족을 위한 전략의 수준을 확인하고, 개선의 기회를 발견하는데 도움을 줄 수 있는 계기를 마련하는 등 고객만족의 향상을 위한 새로운 방향을 제시하였다. 세 번째, 고객만족 전략을 수립하는데 있어 과학적이고, 체계적이며, 기업의 전체적인 구조와 조화를 이룰 수 있는 전략을 수립하는데 어려움을 겪었던 기업들에게 본 연구는 유용한 정보의 제공 및 활용을 지원할 수 있을 것으로 사료된다.

• Proceedings of the Costume Culture Conference
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• 2003.04a
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• pp.76-77
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• 2003

본 연구는 미용실 직원들의 직무만족에 관련되는 요인들을 도출하고, 이 요인들이 직무만족에 미치는 영향을 살펴봄으로써 미용서비스업 경영자와 마케터들에게 미용실 직원들의 직무만족에 관련된 자료를 제공하여 효율적인 미용실 운영 전략을 수립하는데 도움을 주고자 하였다. 이를 위하여 미용실 직원의 직무만족에 관련되는 요인들에 대한 이론적 연구를 바탕으로 연구모형을 구성하였고, 예비조사를 통하여 설문지를 작성하였다. (중략)

• Journal of the Korea Academia-Industrial cooperation Society
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• v.13 no.1
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• pp.107-116
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• 2012

The purpose of this study is to identify the impact on the tourism satisfaction of development approach factors in cultural tourism destination. Based upon the results of empirical analysis, the development approach factors in cultural tourism destination such as tourism convenience, tourism activity, tourism potentiality, tourism resources value have high significant correlation with tourism satisfaction. The priority order sets of the impact on the tourism satisfaction of development approach factors in cultural tourism destination should be related to the tourism benefit, the tourism activity, and the tourism resources value. And they can be used to promote the efficiency of cultural tourism development.

• Journal of the Korea Society of Computer and Information
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• v.27 no.7
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• pp.153-164
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• 2022

The purpose of this study is to investigate the relationship between psychological contract perceived by national taekwondo demonstration members and job satisfaction, organizational trust, and turnover intention. A total of 228 questionnaires were analyzed using SPSS 21.0 for members who experienced the national taekwondo demonstration team. Frequency analysis, exploratory factor analysis, reliability analysis, correlation analysis and multiple regression analysis were used. First, psychological contract had a significant effect on job satisfaction, second, psychological contract had a significant effect on organizational trust, third, psychological contract had a partial negative effect on turnover intention, fourth, job satisfaction had a significant effect on organizational trust, and fifth, job satisfaction had a partial negative effect on turnover intention.

• Korean Security Journal
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• no.32
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• pp.65-93
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• 2012

The purpose of this study is to identify problems of private security guard playing an important role at the front of private security industry effectively by examining correlation between job stress and job satisfaction of private security guard and present proposals of effective operation of private security industry. Through data analysis according to study methods and procedures mentioned above, below conclusions were obtained. First, as results of analyzing correlation between job stress and work satisfaction of private security guard, one of subsidiary job satisfaction factors, it was found that lower stress to role complications and wage system relates to higher work satisfaction. Second, as results of analyzing correlation between job stress and superior satisfaction of private security guard, one of subsidiary job satisfaction factors, it was found that lower stress to wage system, responsibility, and role complications relates to higher superior satisfaction. Third, as results of analyzing correlation between job stress and equal opportunity satisfaction of private security guard, one of subsidiary job satisfaction factors, it was found that lower stress to wage system, responsibility, and role complications relates to higher equal opportunity satisfaction. Forth, as results of analyzing correlation between job stress and welfare satisfaction of private security guard, one of subsidiary job satisfaction factors, it was found that lower stress to wage system and role complications relates to higher welfare satisfaction. Fifth, as results of analyzing correlation between job stress and wage satisfaction of private security guard, one of subsidiary job satisfaction factors, it was found that lower stress to wage system and role complications relates to higher wage satisfaction. Sixth, as results of analyzing correlation between job stress and job pride, one of subsidiary job satisfaction factors, it was found that lower stress to wage system and role complications relates to higher job pride. Seventh, as results of analyzing correlation between job stress and co-worker satisfaction, one of subsidiary job satisfaction factors, it was found that lower stress to wage system and role complications relates to higher co-worker satisfaction.

• Korean Journal of Environment and Ecology
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• v.19 no.2
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• pp.139-143
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• 2005

The purpose of this study was to provide basic data for developing effective park management. For this, satisfaction factors and estimated model by satisfaction variables of user were analyzed through a questionnaire survey in Woraksan National Park, Korea. In the evaluation of the satisfaction, variables of the 'fee', 'lack and cleanness of facility', 'exorbitant pay', 'littering problem' were more unsatisfied than any other variables. Satisfaction factors by Factor Analysis were loaded with 'usual management'. In estimated model of satisfaction by Multiple Regression Analysis order of 'safety for recreation activities', 'parking problem', 'littering problem' were shown.