• Korean Journal of Culture and Social Issue
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• v.19 no.3
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• pp.487-506
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• 2013

The present study investigated whether do the efforts of interviewer really impact on the building a rapport by using four rapport building techniques-personalization, empathy, listening, and credibility. One woman probation officer interviewed 139 criminals(male, 122; female, 17). And she tried to building a rapport by using 4 rapport building techniques for about 11 minutes in every interview. In result, the degree of rapport perceived by interviewees was different significantly between high rapport group and low rapport group of 4 each rapport technique. Result suggests that personalization and listening techniques would be efficient way of building a rapport in investigative interviewing.

• Korean Journal of Forensic Psychology
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• v.12 no.1
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• pp.53-73
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• 2021

This study is an experimental study comparing the psycho-physiological response differences of subjects according to the rapport building in polygraph tests. We randomly assigned 84 adults into a 2(veracity: Truth vs. Lie) x 2(rapport; Rapport building vs. Non-rapport building) between-subject design and measured ESS total scores as psycho-physiological responses. In order to manipulate the veracity conditions, participants in the truthful condition were told to tell their actual scores on several simple tasks but those in the lie condition were asked to tell higher scores than their actual scores. Afterwards all participants were polygraph tested in the order of pre-interview and main examination. The rapport conditions were manipulated by structured pre-interview scripts. As a result, there were significant differences in the examinee's total ESS scores depending on the veracity and rapport conditions. For truth-tellers, the ESS total scores were greater in the positive(+) direction in the rapport building condition than in the non-rapport building condition, indicating a prominent true response in the former condition. For liars, however, the ESS total scores were not significantly greater in the negative(-) direction in the rapport building condition than in the non-rapport building condition. Based on this study's results, we discussed the importance of rapport building in the pre-interview phase of a polygraph test and the need to operationalize verbal and non-verbal rapport building techniques.

• Journal of Venture Innovation
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• v.6 no.2
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• pp.67-82
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• 2023

The purpose of this study is to investigate the effect of Rapport Building Behavior on Customer Loyalty through Customer Attitude in the banking service environment targeting bank customers residing in Seoul and the metropolitan area. This study applied a significant sampling method, and the number of samples used in the final analysis was 201, and statistical analysis was performed on the input data using the SPSS 20.0 program. As a result of the analysis, first, it was found that the sub-factors of Rapport Building Behavior in the banking service environment, Attentive, Courtesy, and Information Sharing, had a significant positive (+) effect on customer loyalty, and Connecting was found that there was no positive (+) effect on customer loyalty. Second, Attentive, Courtesy, and Information Sharing, which are sub-factors of rapport building behavior, were shown to have a significant positive (+) effect on customer attitude, and Connecting was found that there was no positive (+) effect on customer attitude. Third, customer attitude was found to have a significant positive (+) effect on customer loyalty. Fourth, customer attitude was shown to mediate the relationship between rapport building behavior and customer loyalty. Therefore, it was found that rapport building behavior is a factor influencing customer attitude and customer loyalty in the banking service environment. This means that rapport building behavior between customers and banks can change customer attitudes and have a positive effect on customer loyalty. It can be seen as implying that customer management is necessary to increase customer loyalty through rapport building between customers and banks even in the changing banking service environment.

• Journal of the Korean Applied Science and Technology
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• v.40 no.3
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• pp.579-588
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• 2023

This study attempted to reveal the causal relationship (SEM) focusing on communication style on the impact of lapo formation between personal trainers and customers on motor performance. Accordingly, the following results were derived through the mobile program "Survey Monkey" for 187 PT customers according to the sample plan from October 1 to April 28, 2022. First, it was found that communication style had an effect (+) on lapo formation. Second, communication style partially affects (+) mobility performance, and the control type has no influence relationship. Third, lapo formation was found to have an effect on motor performance. Therefore, since PT is a human service, not a general service, its importance should be emphasized more. In addition, the dominance in the fierce PT market is expected to have both athletic performance and management performance if the verbal and non-verbal aspects of expression methods that customers can respond to are properly reflected.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.8 no.6
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• pp.1613-1624
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• 2007

First impression is flexible that in a relationship it can be decided within four to ten seconds Therefore, to change the fixed image that has been formed at first impression requires lots of time and effect. Forming Rapo is one of a very important element in customer managing that form curiosity and credibility at first sight. This thesis is researched on Forming Rapo, which is important due to demand of change in business environment, to apply in the real market and increase the sale. The study applied on Enneagram that is proven to be the most effective tool for teach required passion and leadership within human personality system, and it explains nine different type of human personality. The used methodology was to set the hypothesis from selecting features that can be judged to apply on the sales field in the nine different type of personality. In addition, to support and prove the appliance of the hypothesis, one conduct the survey to 375 people, who found their personality type at KESI (Korea Enneagram Spiritual Institution).

• Management & Information Systems Review
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• v.31 no.4
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• pp.139-165
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• 2012

This paper examine the roles of social rapport and friendship which are the representative variables of strong emotional bonds between customers and firms in service relationship marketing. As results, social rapport and friendship were confirmed as positive moderators between a relational antecedent variable and a relational mediator variable. In other words, emotional bonds, such as social rapport and friendship, stimulated relationship development in service relationship marketing. Meanwhile, customer-firm emotional bonds seemed to be a negative effect on the stage of a relational mediator variable and a relational outcome variable. This meant that relational mediator variable and emotional bond variables(social rapport and friendship) individually had an positive effect on a relational outcome variable. If emotional bonds between customers and firms had already built, they could have positive influence on the relational outcome, regardless of relational mediator variables. Conclusively, firms' relational efforts focus on the building the emotional bonds with customers, not on the process of relational antecedents, mediators, and consequences.

• Journal of the Korea Convergence Society
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• v.8 no.3
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• pp.133-140
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• 2017

The purpose of this study was to determine the effects of coaching leadership on organizational effectiveness of dental hygienists. A survey was conducted on dental hygienists in Busan and Kyungnam from December 7, 2016 to January 15, 2017. A total of 215 questionnaires were included in analysis. The influence factors of coaching leadership on the rapport-building between the leaders and the members included the leader's direction (p<0.001) and relationship (p<0.001). The influence factors of coaching leadership on organizational commitment included the leader's relationship (p<0.001), direction (p<0.05), development (p<0.05), and accountability (p<0.05). The influence factors of coaching leadership on job satisfaction included the leader's relationship (p<0.001) and development (p<0.01). The coaching leadership of dental hygienists has been found to make a positive influence on the organizational effectiveness. It is believed that systematic and comprehensive coaching leadership training for dental hygienists must be conducted to build up trust between the leaders and the members, facilitate communication, and enhance job commitment and performance. Furthermore.

• The Journal of the Korea Contents Association
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• v.15 no.12
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• pp.459-470
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• 2015

In this study, we have developed a retirement coaching model for effective retirement planning by applying systematic conversation of the coaching technique. A draft of the retirement coaching model was complemented by the validity verification of experts. The retirement coaching model can be summarized as follows. The first step, rapport and empowerment(RE), consists of sharing the image of a happy retirement after establishing a rapport between the coach and the people wanting to prepare for retirement. The second step, target establishment(T), consists of setting the theme and goals of the conversation. The third step, identification(I), consists of developing a retirement plan for achieving the established goals. The fourth step, realization(R), consists of establishing a concrete schedule and a method of retirement planning. The fifth step, evaluation(E), consists of sharing impressions during coaching sessions, which facilitates future action plans.

• Journal of the Korean Crystal Growth and Crystal Technology
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• v.19 no.4
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• pp.196-201
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• 2009

In order to give emission functionality for laponite the laponite-X (x = Eu, Tb) phosphors were prepared by calcination of cryogels which were prepared through Na ion exchange reaction with Eu and Tb ions. Thermal stability and emission properties of new laponite-X (X = Eu, Tb) phosphors were investigated by X-ray diffractormeter and UV/VUV spectrofluorometer. The phosphors were stable around up to $600^{\circ}C$ and new crystalline phases were observed at $700^{\circ}C$. Red and green emissions of phosphors under UV/VUV excitation were also identified at $300^{\circ}C$ and $500^{\circ}C$ as emission peaks of $Eu^{3+}$ and $Tb^{3+}$, respectively.

• Journal of the Korea Convergence Society
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• v.12 no.11
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• pp.301-310
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• 2021

This study is qualitative research with an aim of assessing experience of prospective social work student enrolled in social welfare field practice during COVID-19 pandemic. The results are shown below. First, the major negative answers of responders were the work-study imbalance of the student, the institution's concern for spread of infection, limited experience due to low-quality-of supervision, the difficulty on choosing institution, and worries on stop of practice due to the COVID-19 pandemic. Second, the key positive answers of responders were awareness of true meaning of social welfare, a major of them, significance of field practice, importance of human rights in their field, and finally, dearness of rapport building between social workers and clients in social welfare practice settings.