• Journal of Intelligence and Information Systems
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• v.28 no.2
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• pp.279-306
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• 2022

Public institutions and governments develop discussions on the premise that they can facilitate smooth public communication with the socially vulnerable by promoting citizens' welfare by providing voice-based service chatbots to citizens. The purpose of the study is to propose a plan for intelligent governments to provide quick and efficient administrative services by efficiently managing knowledge and information within and outside government organizations based on ICT and facilitating access and use of information for citizens, especially vulnerable groups. This paper confirms that citizens' attitudes, perceptions, and expectations for public institutions ahead of voice-based service provision are positive through small surveys and interviews with experts with knowledge of artificial intelligence, discuss the technical aspects of voice-based services, the significance and necessity of public institutions. In addition, the government and public institutions are considering the implications of using and providing voice-based services. As a result, chatbot's voice-based service is of great significance in providing an opportunity and platform for wider citizens to participate in intelligent government, to strengthen information accessibility, guarantee and strengthen human rights and basic rights of the socially vulnerable.

• Journal of Korea Society of Industrial Information Systems
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• v.29 no.1
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• pp.1-13
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• 2024

This study aims to provide a customized dynamic kiosk screen that considers user characteristics to cope with changes caused by increased use of kiosks. In order to optimize the screen composition according to the characteristics of the digital vulnerable group such as the visually impaired, the elderly, children, and wheelchair users, etc., users are classified into nine categories based on real-time analysis of user characteristics (wheelchair use, visual impairment, age, etc.). The kiosk screen is dynamically adjusted according to the characteristics of the user to provide efficient services. This study shows that the system communication and operation were performed in the embedded environment, and the used object detection, gait recognition, and speech recognition technologies showed accuracy of 74%, 98.9%, and 96%, respectively. The proposed technology was verified for its effectiveness by implementing a prototype, and through this, this study showed the possibility of reducing the digital gap and providing user-friendly "barrier-free kiosk" services.

• Journal of Korea Society of Digital Industry and Information Management
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• v.4 no.4
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• pp.71-84
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• 2008

This research aims at building the conceptual model and proposing concrete ways for raising the ICT productivity of the under-served groups. This research consists of four areas: 1) review and discussion of studies on digital divide issues, 2) theoretical reasoning of the relationship between informatization and productivity, 3) analysis of the present status of information gap between the under-served groups and the general public in Korea, finally 4) proposing the directions of policy making and various concrete ways for reducing information gap and raising the ICT productivity of the under-served groups through facilitating digital inclusion. The model of enhancing the ICT productivity of the under-served groups was theoretically reasoned to include three dimensions which are named as Economy, Efficiency and Effectiveness. The results of this research can be utilized for making policies of not only enlarging the digital opportunity of people in the under-served groups but also raising their income level and quality of life.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2022.10a
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• pp.514-516
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• 2022

Busan Metropolitan City runs Community Health Center which aims to health care service based on the community, besides the established health medical service towards people with low-income. 71 centers are run in 2021, therefore, this papear explores the way of digital transition of these centers. Digital Technologies possibly adopted inside the centers are: First, smart devices to advance the management system of chronical diseases based on health index; Second, IoT with mobile tech to manage health index; Third, AI Robot to care lone elderly people and to warn the emergency.

• Journal of Digital Convergence
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• v.19 no.10
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• pp.133-141
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• 2021

Recently, the elderly who actively use the Internet and digital devices are increasing. This study aims to investigate the effect of the willingness to use technology, digital alienation and experience of assistant who help technology use on life satisfactions of elderly consumers who are considered to be the vulnerable in the use of information technology. A total of 311 elderly consumers over 60 who can utilize information technology were selected as a research sample and data were collected through an online survey. As a result, it was found that elderly consumers have a strong will to utilize information technology independently, perceive a low sense of digital alienation, and receive help from others when using technology. In addition, the lower the perceived digital alienation, the greater the experience of help from others in the use of technology, the higher the elderly consumers' life satisfaction significantly increased. This study is valuable in that it reveals the factors affecting the improvement of life satisfaction of elderly consumers in the high-tech environment and suggests political and practical implications.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.29 no.4
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• pp.113-137
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• 2018

This study examined relevant literature to review the concept of low-income class, its criteria and types. Based on the cases surveyed, the service status of public libraries for low-income class in South Korea was determined. Based on the findings of this study, we proposed new library services necessary for low-income class, such as the implementation of relevant programs aimed at resolving the digital information divide of low-income class, the introduction of employment programs for the self-economic-support for low-income class adults, and the introduction of reading and counseling therapy services. In addition, this study proposed five policies for activating library services for the low-income class: (1) To revise the act on library law so as to clarify the concept of low-income class, its criteria and types, (2) to revise the master plan for library development so as to bolster the library services for low-income class, (3) to conduct a national-level survey of the low-income class status and of the library service status, (4) to determine the actual features of the low-income class and their information demands, and (5) to prepare library services tailored to the diverse types of low-income class.

• Journal of Digital Contents Society
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• v.10 no.3
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• pp.469-477
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• 2009

This study is about Augmentative and Alternative Communication as handicapped people actively pursue their life. Especially, although there are many ways and devices for communicating the same as a normal person, descriptive supplementation and sustaining studies are needed for perfect communication as a normal person. The purpose of the paper is to help handicapped people who have hardships about communication. This study develops the function of Smart Workflow AAC(Augmentative and Alternative Communication) and IR sensor_based context aware function that can offer services convenient to classified handicapped people for helping them to communicate effectively. This system from an experimental basis has improved efficiency to communicate more harmoniously within individual handicapped situations to schedule management and communication of handicapped people.

• Journal of Digital Convergence
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• v.13 no.1
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• pp.257-262
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• 2015

The ministry of security and public administration provide the secure coding guide that can remove the vulnerability of applications and defend cyber attack from the coding step because cyber attack like the hacking about 75% abusing the vulnerability of applications. In this paper we find the oder of priority and did the criticality analysis used by AHP about 7 items in the secure coding which the ministry of security and public administration provide. The result is decided that 'exception handling' is the most important item. There is no secure coding items in software supervision currently, therefore the result of the research will make good use audit standards in the process of the software development.

• Journal of Digital Convergence
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• v.19 no.5
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• pp.187-196
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• 2021

The mobility handicapped are representative socially vulnerable people who account for a high percentage of our society. Due to the recent development of technology, personalized welfare technologies for the socially vulnerable are being studied, but it is relatively insufficient compared to the general people. In this study, we intend to implement a personalized restaurant recommendation system for the mobility handicapped. To this end, a hybrid recommendation system was implemented by combining the data of special transportation boarding and alighting history (7,153 cases) and information of Daegu Food restaurants (955 cases). In order to evaluate the effectiveness of the implemented recommendation system, we conducted performance comparisons with existing recommendation systems by prediction error rate and recommendation coverage. As a result of the analysis, the performance was higher than that of the existing recommendation system, and the possibility of a personalized restaurant recommendation system for the mobility handicapped was confirmed. In addition, we also confirmed the correlation in which similar restaurants are recommended in some types of the mobility handicapped. As a result of this study, it is judged that it will contribute to the use of restaurants with high satisfaction for the mobility handicapped, and the limitations of the study are also presented.

• Journal of Digital Convergence
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• v.15 no.2
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• pp.225-232
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• 2017

This study aimed to identify worker groups that are to accidents and to track the changes in their socioeconomic status there after. We analyzed the Korean Labor and Income Panel Study (KLIPS) database(2001-2006) were recorded according to the participant's economic activity status at the beginning of follow-up, and economic activity status was. During the follow-up period, the unemployed group experienced more accidents that resulted in disability than the economically active group. Interestingly, the unemployed group also had the highest industrial accident rate. Among the employed, daily and unpaid family workers were more vulnerable to disabilities. After the accidents, the participants tended to become economically inactive or unemployed. Compared to other worker groups, the economically inactive, unemployed, and daily and unpaid family workers experienced higher rates of accidents and faced graver conditions as a result. Although they constitute a significantly large part of society, these vulnerable workers are not currently covered by any social security measures, such as accident surveillance, training, and accident insurance. Social policy should therefore be directed toward protecting these vulnerable worker groups.