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http://dx.doi.org/10.13088/jiis.2022.28.2.279

The Introducing voice -based public services for strengthening the accessibility of the social vulnerables and open public communication  

Song, Jinsoon (Department of Public Administration, Dong-A University)
Publication Information
Journal of Intelligence and Information Systems / v.28, no.2, 2022 , pp. 279-306 More about this Journal
Abstract
Public institutions and governments develop discussions on the premise that they can facilitate smooth public communication with the socially vulnerable by promoting citizens' welfare by providing voice-based service chatbots to citizens. The purpose of the study is to propose a plan for intelligent governments to provide quick and efficient administrative services by efficiently managing knowledge and information within and outside government organizations based on ICT and facilitating access and use of information for citizens, especially vulnerable groups. This paper confirms that citizens' attitudes, perceptions, and expectations for public institutions ahead of voice-based service provision are positive through small surveys and interviews with experts with knowledge of artificial intelligence, discuss the technical aspects of voice-based services, the significance and necessity of public institutions. In addition, the government and public institutions are considering the implications of using and providing voice-based services. As a result, chatbot's voice-based service is of great significance in providing an opportunity and platform for wider citizens to participate in intelligent government, to strengthen information accessibility, guarantee and strengthen human rights and basic rights of the socially vulnerable.
Keywords
Voice-based services; public communication; Artificial lnteligence government; social-vulnerables; Digital Embrace; information accessibility;
Citations & Related Records
Times Cited By KSCI : 8  (Citation Analysis)
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