• Journal of the Korean Society for Library and Information Science
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• v.49 no.2
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• pp.169-194
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• 2015

The purpose of this study was to assess the performance of Korean public libraries based on the national representative sample using Vakkari and Serola's (2012) public library outcome scale. Conducting a web-based survey to 1,000 Korean adults nationwide, the responses of 629 respondents who had visited the public library in the past year were analyzed. Results showed that, among the 19 benefit areas, "reading fiction and non-fiction" was the most perceived benefit area followed by "acquiring educational opportunities", and "self-development during leisure time". The benefits were considerably lowly perceived in the rest 16 areas. Different from the original four-factor structure, "reading/self development" were emerged as a new factor in this Korean sample. The benefits were perceived differently by citizens with different socio-demographic backgrounds. Results informed the current status of the public library performance and values perceived by the general Korean adults population across the nation.

• Journal of the Korean Society for Library and Information Science
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• v.58 no.1
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• pp.303-328
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• 2024

In this study, we designed and verified a research model in order to determine whether ESG management for public libraries affects the perception of libraries, user satisfaction, and the intention to revisit. A survey was conducted among the users of six public libraries in the Gyeonggi region and 25 libraries in Seoul, and 247 valid responses from the survey were analyzed. The analysis revealed that the environment and society factors of ESG management had a positive effect on the perception of libraries and user satisfaction. It also showed that the libraries' perception had a positive impact on user satisfaction and the intention to revisit, and user satisfaction showed a positive correlation for the intention to revisit. From the analysis, we can infer that the effects of ESG management were reflected in everyday life via public libraries as ESG management of the public libraries influenced the perception of libraries, user satisfaction, and the intention to revisit. We confirmed that users showed the intention to revisit if the library provides positive and sincere satisfaction through ESG management, due to public libraries having ethical and moral significance to users. We have also put forward practical marketing strategies and identified areas for enhancement that can prove beneficial to public libraries.

• Journal of Korean Library and Information Science Society
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• v.55 no.1
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• pp.123-143
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• 2024

In this study, we analyzed the trends in staffing changes in academic libraries over the past ten years and surveyed staff working there to assess their perceptions of staffing levels and the current criteria for staffing allocation in academic libraries. We utilized statistical data from academic libraries to analyze staffing changes from 2014 to 2023. The survey was conducted through an online questionnaire targeting library staff, and responses from 216 respondents from 4-year universities and junior colleges were analyzed. The analysis of staffing changes revealed a decrease in the average number of employees in large 4-year universities and junior colleges, with a decrease in regular positions and an increase in non-regular positions. Survey results suggest causes such as declining school-age population and admissions quotas, budget shortages in universities, and structural adjustments. The perception of staff from 4-year universities and junior colleges regarding the criteria for staffing allocation was mainly negative, suggesting improvements such as increasing and refining criteria numbers, specifying standards for full-time librarians, clarifying criteria for compliance, and enhancing enforcement of standards. The results of this study can enhance understanding of staffing situations in academic libraries and serve as fundamental data for improving staffing criteria in the future, based on an understanding of librarians' perceptions on the ground.

• Journal of the Korean Society for information Management
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• v.38 no.3
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• pp.175-197
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• 2021

Public library users' perception of librarians can be an important aspect in improving the public library uses and the quality of informn services. Thus it is necessary to identify what factors affect users' perceptions of librarians. This research empirically investigated users' general perceptions of librarians and the factors affecting them through a survey. As a result, it was found that the use of library collections, library facilities, and participation in club activities through the library affect the formation of a positive perception of librarians. In addition, the roles of the librarian are expanding from informational activities to supporting social activities. In contrast, the factors of direct interaction with the librarian, including participation in public library programs, circulating library collections, and communication with librarian, do not have a significant effect on the formation of the perception of librarian. Thus librarians need to consider library users more substantially and to support them in various ways.

• Journal of Korean Library and Information Science Society
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• v.37 no.4
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• pp.143-160
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• 2006

The purpose of this study was to investigate the three-year results and impact of a school library revitalization project. The data were collected using school library surveys, questionnaires, and group interviews. The analyses particularly focused on examining the impact of library schedules, programs, collections and uses on the school library's academic achievements. The analyses revealed that the school library uses and the recognition of their importance were improved significantly through school library establishment and remodelling and that school libraries could positively influence students' academic achievements, as shown by studies of the U.S. school libraries. Due to the lack of library collections and professionals, however, it is desired to carry out a further research in this area.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.23 no.4
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• pp.369-390
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• 2012

This research analyzed the type of major research and support services provided by libraries in academic institutions. The research also investigated the awareness of users using the research and support services. We found that the awareness was influenced by users' major and status. In particular, prior usage of the services had statistically significant result depending on users' major and status. On the other hand, the rank of faculty members or the year of study for students were found to not have a significant influence on the general perception of the research support services. We also found that researchers require the support services in every stages of their study. In addition, the preference of training method and research guidance for such services differed by users' major.

• Journal of Korean Library and Information Science Society
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• v.51 no.2
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• pp.213-243
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• 2020

The research aims to investigate immigrants', librarians' and multicultural experts' information needs and perception on current multicultural services in Korean libraries, and to suggest the directions for providing multicultural library services. The research collected the data through conducting both in-depth interviews and focus group interviews with immigrants, librarians and multicultural experts. The research found the significant and emergent features on immigrants' and librarians' requests and perception about current library multicultural services. On the analysis of the findings, the research discussed the implications of the policies for library multicultural services and the alternatives to improve library multicultural services and librarians' multicultural competencies.

• Journal of the Korean Society for information Management
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• v.27 no.1
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• pp.119-136
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• 2010

The purpose of this study is to suggest a revised model for library e-service quality research based on Zeithaml & Bitner's model. To achieve this purpose, this study reviews the previous literature related to the study of service quality and e-service. According to the study results, 'physical quality' is the most important factor which influences on the customer perceptions of library e-service quality. Furthermore, this study suggests eight service quality dimensions of 'physical quality' for library e-service. In addition, customer's personal factors and previous experiences with similar services can be regarded as important factors which influence on the 'physical quality' of library e-service.

• Journal of Korean Library and Information Science Society
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• v.36 no.2
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• pp.307-325
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• 2005

The paper examined and analyzed the factors affecting TQM in Medical libraries. The questionnaire was used for collecting data and the ANOVA and T-TEST were used for analyzing data. The results showed that librarians positively recognize the need of TQM in Medical libraries. However, the results showed that library system needs to improve the reward system for effective performance of the work. Finally, this study showed that librarians need to be well-qualified person as a professional with the CEO of strong leadership for successful TQM.

• Journal of Korean Library and Information Science Society
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• v.38 no.1
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• pp.397-421
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• 2007

The school library media specialist is the information manager of school library as well as the teacher who take charge of a study. The basic knowledge of copyright law is needed to supply lawful and safe information service to students and teaching staffs in school. In order for the school library media specialist to have a copyright knowledge, the actual proof research to analyze the copyright recognition degree of school library media specialist is necessary, The survey study measured the recognition degree against copyright of school library media specialists who participate to 2006 school library media specialist 1 class qualification annual study and training process. As a result of the question analysis, the research suggested concretely Improved plans to raise the copyright recognition of school library media specialist.