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http://dx.doi.org/10.3743/KOSIM.2021.38.3.175

The Effect of Public Library Use on the Formation of Perception of Librarians  

Choi, Jihye (중앙대학교 일반대학원 문헌정보학과)
Lee, Seungmin (중앙대학교 사회과학대학 문헌정보학과)
Publication Information
Journal of the Korean Society for information Management / v.38, no.3, 2021 , pp. 175-197 More about this Journal
Abstract
Public library users' perception of librarians can be an important aspect in improving the public library uses and the quality of informn services. Thus it is necessary to identify what factors affect users' perceptions of librarians. This research empirically investigated users' general perceptions of librarians and the factors affecting them through a survey. As a result, it was found that the use of library collections, library facilities, and participation in club activities through the library affect the formation of a positive perception of librarians. In addition, the roles of the librarian are expanding from informational activities to supporting social activities. In contrast, the factors of direct interaction with the librarian, including participation in public library programs, circulating library collections, and communication with librarian, do not have a significant effect on the formation of the perception of librarian. Thus librarians need to consider library users more substantially and to support them in various ways.
Keywords
public library; librarian; informational role; social role;
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