• Journal of the Korean Society for Library and Information Science
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• v.52 no.2
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• pp.245-262
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• 2018

It is critical for public libraries to use service manuals to provide library services to the disabled. This research investigated librarians' opinion and discerned their utilization and importance of the current service manuals. Also, the study identified librarians' needs and priority of each component of the current manuals. According to the practitioners' evaluation, 'installation of convenience facility' was derived as the most important factor that should be described in detail. In addition, this study suggested that the interpretation of the critical factors should be different regarding to the each library type. The research also suggested various ways to raise low awareness and utilization of the current library manuals for the disabled.

• Journal of the Korean Society for information Management
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• v.29 no.4
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• pp.25-42
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• 2012

Recently libraries are experiencing an increasing number of difficult patrons because of the increase in the unemployment rate and the problem of mental health in their communities. The problem behaviours of difficult patrons have negative influence to other users and staff in the library. This seems closely associated with the decline in the quality of library services. Therefore, in this study, we developed a how-to-do-it manual for library staff to meet the aforementioned challenges and to enhance the overall quality of library services for both general users and difficult patrons.

• Proceedings of the Korean Society for Information Management Conference
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• 2012.08a
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• pp.41-44
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• 2012

최근 도서관에서는 실업률 증가와 지역사회 정신보건 문제 등 총체적인 사회적 현상과 맞물려서 도서관 서비스에 불만을 품거나 이상행동을 하는 이용자들이 도서관으로 유입되면서 많은 문제행동을 일으키고 있다. 일부 이용자의 문제행동은 다른 이용자의 이용만족에 있어서 가장 중요한 역할을 하는 도서관직원에게 부정적 영향을 미치고, 이는 결국 서비스의 불만족과 이로 인한 도서관 조직에 악영향을 끼치며 전반적인 도서관 서비스의 질적 저하를 유발하는 중요한 요인으로 작용하고 있다. 본 연구는 도서관서비스에 대한 이용자 만족도를 제고하고, 친절하고 품위 있는 공공서비스 문화의 선진화를 촉진하기 위여 국가 및 공공도서관 직원을 대상으로 도서관 응대서비스 문제점 및 문제이용자 현황과 응대서비스 매뉴얼 개발에 관련된 요구사항을 분석하여 일반이용자 및 문제이용자 응대서비스 매뉴얼을 개발하였다.

• KLA journal
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• v.50 no.4
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• pp.25-28
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• 2009

• Journal of Information Management
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• v.41 no.1
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• pp.23-42
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• 2010

In order to promote the volunteer activity management of public libraries, the need on the standard manual for volunteer activity of public libraries has become inevitably urgent. In this context, this study builds a theoretical background on the volunteer activity of public libraries, on its management and on its standard manual; examines the volunteer activity management of public libraries including its planning, personal management and administration; and classifies them into twelve domains and six work flows based on the literature review and case studies; and develops the standard manual for volunteer activity of public libraries. By so doing, this study aims at enhancing our understanding on the volunteer activity management of public libraries.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.21 no.1
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• pp.131-148
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• 2010

This study aimed to develop an operating manual on the voluntary activity to the library services with disabled people in the public libraries. Various domestic and overseas manuals on the voluntary activity to the library services with disabled people were analyzed. From the survey and expert interviews, five types of most frequently asked library services with disabled people, face-to-face reading, word input services, services to off-library users, mobility aids services and assistance of engineering devices were extraced. Five specific areas on the voluntary activity were chosen in terms of activity area, barrier type, specific activity field, activity purpose and checklist. Finally, contents of the operating manual was applied to the area of face-to-face reading.

• Journal of the Korean Society for Library and Information Science
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• v.55 no.1
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• pp.231-249
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• 2021

The need for the development of practical manuals for responding to disasters in public libraries has emerged after COVID-19 was confirmed in Korea in January 2020. The library is a social organization directed affected by COVID-19. Therefore, a reasonable and consistent disaster response manual should be developed and used as a guideline for responding to disasters at the library sites. This study aims to derive implications by examining the current situation of public library manuals for both domestic and international. Furthermore, the responses of overseas libraries experiencing major disasters were analyzed and issued to reflect the current domestic situation. As a result of the study, it was suggested that the library's role as a social organization for disaster response should be enhanced, and that disaster experience needs to be implemented, as guidelines, toolkits, and archive.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.20 no.1
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• pp.197-208
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• 2009

The purpose of this study is to develop a cultural program model and to provide a cultural program manual for public library. The various program models and manuals were analyzed from the literature, and program expert interviews were conducted. The results show that the culture program model includes inner factors and outer factors. Inner factors include program objective and resources as a program framework. The outer factors include program subject and format, and are what to show and how to show. A cultural program manual is developed for individual public library. The manual has 12 levels and each level has several actions which focus on important role.

• Journal of the Korean Society for Library and Information Science
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• v.50 no.2
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• pp.77-100
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• 2016

The study, on the one hand, reflects the recent social interest in crisis management including user safety and library disaster preparation, and, on the other hand, presents a detailed safety management manual that is a reference for library work sites concerning accidents that may occur in public libraries. The proposed safety management manual consists of safety management elements for the four areas of 'safety management planning', 'safety management for each crisis type', 'information resource restoration', and 'safety management checklist', as well as their detailed sub-categories. This allows each public library site to use the manual to establish safety management plans according to their situation and educate their employees.

• Journal of the Korean Society for Library and Information Science
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• v.42 no.1
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• pp.233-251
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• 2008

The purpose of this study are to develop manual of 'Reading Classroom' program through a practical data(ex: schedule. plan paper) and a questionnaire survey of managing librarians this program. The basic aim of 'Reading Classroom' program is based on a nature of reading for a sound reading culture. The Manual provides a various program types(intensive, short-term, long-term etc.) according to library situation(facilities, human resources, budget etc.) and indicates a step-by-step services in detail.