• Journal of the Korean BIBLIA Society for library and Information Science
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• v.22 no.1
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• pp.281-299
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• 2011

The purpose of this study is to understand and analyze the satisfaction level of users regarding the search and search results of D College Library system implemented by Open API. For the study, 90 students of D College searched the library system with 4 subjects regarding on current affairs and assignments, and then evaluated the satisfaction on search functionality and contents usability. In results, they satisfied search expansion in general. Especially, the satisfaction levels for the convenience of search method and preview was the highest, but that of level for the arrangement and browsing of search results and the searching speed was the lowest. In terms of currentness, relevance, usefulness and utilizability aspects, Naver was the most highly evaluated, followed by library’s database, dissertation/academic journals, Youtube and Flikr. The cause of the unsatisfactory could be reduced when the library system implements the useful and attractive search interface.

• Journal of Korean Library and Information Science Society
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• v.32 no.3
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• pp.59-89
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• 2001

After researching users'satisfaction on central library service of Daejin university, it shows that they are generally satisfied with facilities but not with the service that supports library use, and satisfied with a book and serial Publications but not with others including thesis. Also, it is shown that librarians in communication with users are insufficient, and their professionalism and capacity are acknowledged but their insincerity and perfunctory attitude are viewed negative to users. Therefore librarians need to actively promote their service to users. Besides, it will be beneficial for librarians to use bulletin board of homepage as a way to continuously reflect claims and complaints from users.

• Journal of the Korean Society for information Management
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• v.25 no.3
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• pp.99-118
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• 2008

As time gees by, the function and role of website become more important. Therefore, it is very critical to evaluate and improve continuously the website to the purpose. Many previous studies show that some website evaluation factors will influence the user satisfaction and revisit to the website. The website evaluation criteria from the previous studies related to the university library website evaluation were classified into five assessment criteria which are design, contents, user interface, reliability, and site management. In the results, some significant suggestions were found out. User satisfaction is seriously affected by user interface, and user's intention to revisit is influenced by contents and reliability, but there may not be a close connection between them. Besides, the evaluation method in this study may be applicable to the new website-improving approach of website administrators and researchers.

• Journal of the Korean Society for Library and Information Science
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• v.41 no.2
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• pp.413-438
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• 2007

The purpose of this study is to examine and analyze the user's using status and the perception of librarian gathered through a survey of university library cooperation, in order to address the problem and to suggest a solution for it. The questionnaires are consisted of population characteristics, a satisfaction of the library information material, awareness of the library cooperative activities, user's experiences and application degree of them, and the needs for the improvement of the activities. ANOVA, t-test and chi-square test were used for examination of hypothesis in the study. In conclusion, users satisfaction of information materials having in their library was lower than 50% and they were not aware of library cooperative activities. However, they agreed on the need of the service with the high percentage. Librarians were aware that the lack of information materials which pointed out by users, and recognized that they have not given them enough informations as well as guidance for the library cooperation.

• Journal of the Korean Society for Library and Information Science
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• v.55 no.4
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• pp.23-43
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• 2021

This study analytically examined library anxiety that various users felt when they use public libraries, by measuring it on K-LAS. The findings show that the library anxiety is varied depending on users' age, gender, academic careers, usage purposes, frequency of use and size of libraries. It suggested the guidance and education about the use of libraries, environmental improvement based on the remodeling of libraries, wearing of nameplates written in big characters for identifying librarians and the education for users' understanding and the provision of device and equipment manuals according the levels of users' experiences, as measures for overcoming the library anxiety, enhancing usage satisfaction and activating usage.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.11 no.1
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• pp.111-124
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• 2000

The Purpose of this study is to find out the relationships of affective outcomes and work itself performed by librarians. General job satisfaction, internal work motivation and growth satisfaction were set as independent variables in this study. Work effectiveness was set as a dependent variable. The result of multiple regressions by the data from 88 systems librarians who work at university libraries showed that affective outcomes affect work effectiveness, and growth satisfaction is important to affective outcome.

• KLA journal
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• v.14 no.6
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• pp.19-25
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• 1973

‘역자 주-이글은 미국도서관협회 산하인 대학 및 조사연구도서관협회에서 발행하는 월간지’College and Research Libraries' 1973년 3월호(제23권 2호)에 실린 글이다. 컴퓨터가 도서관계에 많이 도입되고는 있지만 수서 및 목록문제는 여전히 가장 중심적인 문제로서 관심의 대상이 되고 있다. 그렇기 때문에 미국에서 국가적으로 계획을 추진하고 있는 것이다. 계획적인 수서와 협동목록이 국가적인 견지에서 볼 때 막대한 재정절감을 가져올 수 있는 것이기 때문이다. 비록 우리들의 형편이 컴퓨터를 미국에서와 같이 광범위하게 활용할 수 있는 단계에 있지는 않으나 선진국의 도서관들에게 다소나마 도움과 자극을 줄 수 있다면 역자로서 매우 만족스럽게 생각하는 바이다. 원문 명 및 필자: The national Program for Acquisitions and Cataloging : Its Impact on University Libraries, by Carol F. Ishimoto.

• Journal of Korean Library and Information Science Society
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• v.51 no.3
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• pp.281-302
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• 2020

This study aims to suggest the ways to improve academic library's services for foreign users. For this purpose, this study analysed foreign user services of the libraries of universities which have more than 1,000 foreign students and also examined the K university library's foreign user services. And this research classified the information services for foreign users into four types, which are multilingual library homepage, multilingual notices, librarian dedicated to foreigners and multilingual user education. This study analysed the information services of a librarian dedicated to foreigners, user education for foreign students, library space for foreigners and specialized programs for foreign users and also examined the user education satisfactory survey of the K university library and conducted in-depth interview with foreign students and faculties of the K university to figure out the effect of foreign user services. As a result, this research suggests 'providing multilingual service through positioning a librarian for foreign users', 'study and research support services through customized user education', 'developing specialized service' and 'supporting extracurricular program by academic library' as the practical ways to improve academic library's services for foreign users.

• Journal of the Korean Society for information Management
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• v.22 no.1 s.55
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• pp.267-285
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• 2005

As the Internet connections and services at U.S. public libraries have increased dramatically since 1990s, defining, assessing and measuring quality of these new electronic services have become a critical issue. This research was a study designed to identify key dimensions of Internet service quality at public libraries by providing a systematic framework for measuring and assessing the quality of Internet services. The study used modified SERVQUAL and SERVPERF instruments which have been widely used service quality measurement in business marketing areas and LibQUAL+ model which are widely adopted service quality measurement instrument in most of the academic libraries in U.S.

• Journal of the Korean Society for information Management
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• v.30 no.2
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• pp.35-59
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• 2013

The aim of this study is to investigate the role of information service failure severity within existing framework of service recovery justice research and analyse the effects of the attribution of service recoveries on recovered user satisfaction and revisit. For empirical analysis, A total of 452 valid questionnaires were used to analyse the data gathered from university students who experienced the information service failures of university library. Some findings of the research are as follows: First, service failure severity has negative effect on service recovery justice. Second, procedural and interactional recovery justice has positive effect on recovered user satisfaction. Third, service recovery justice has significant influence on procedural and interactional justice. Finally, recovered user satisfaction has positive effect on user revisit and mouth of word.