• Proceedings of the Korean Society for Information Management Conference
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• 1994.12a
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• pp.71-75
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• 1994

1980년대 이래로 온라인목록은 꾸준한 발전을 가져왔으며, 특히 UK(United Kindim)에서 JANET(the Joint Academic Network)의 출현은 도서관자동화, 온라인목록, 도서관 상호대차와 같은 다양한 부문에서 대학도서관의 혁신을 가져왔다. 본 연구에서는 이용자가 JANET를 경유하여 UK 대학도서관들의 온라인목록을 어떻게 접촉하고 이용하는가를 고찰하였다.

• Journal of Korean Library and Information Science Society
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• v.32 no.3
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• pp.353-395
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• 2001

Academic libraries presently are confronting the issues of organizational viability and relevance. Academic libraries are not the sole owners of the information gateway. The purpose of this study is modeling of university library's information service for effective implication of its role in order to ensure organizational viability and relevance in internet environment. New information service model of university library needs to be design according to four Principles. Firstly, building of web based library petals. Secondly, provision of web front-end with hybrid functions. Thirdly, provision of information literacy program Fourthly, extension resource sharing.

• Journal of the Korean Society for information Management
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• v.22 no.4 s.58
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• pp.197-220
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• 2005

This research aims to explore faculty research support systems in university libraries, assess their service performance for faculty research, and suggest the need and roadmap for new service development. We perform in-depth analyses of not only the current university library evaluation criteria as part of the overall university evaluation criteria, but also ten university libraries in the United States and two university libraries in Korea. Thorough benchmarking studies reveal the problems of the current university library evaluation criteria in its advances and limitations of current faculty support service systems. Especially this research suggests to develop a one-stop service execution wheel for the roadmap for the faculty research support system which is based on customer relationship management(CRM) for one-to-one, mass-personalized services to the faculty.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.12 no.1
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• pp.43-64
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• 2001

The purpose of this study was to measure performance of university libraries, especially investigating the components of service quality and their relationship to the customer satisfaction. The result of the statistical analyses is summarized as follows： The result of 5 point scale study shows the following degree of satisfaction in 55 components： timeliness of circulation, processing of fine. location of library, usefulness of retrieval system, library user education, speed of retrieval. number of terminals, and cleaning. On the other hand, shows the following degree of dissatisfaction in 55 components： speed of civil petitions, hour for program use, result of civil petitions, fixing of library user education, speed of retrieval, method of public relation, waiting time for Internet use, and use of the other library materials. Also. customers’matters of weight and importance was availability. learning facilities, suitable collections, circulation, and system of retrieval.

• Journal of Information Management
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• v.43 no.4
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• pp.49-68
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• 2012

This study analyzes the general operations of the current services and usages, and the perceptions on the service quality and satisfaction of the 480 users of the electronic information centers (EIC) in the 5 selected university libraries in Daegu and Kyoungpook area. Each libraries provide various levels of their services. Service quality is supposed to be comprised of 3 dimensions of facilities and equipments, contents, and staff. Each of three dimensions influences statistically significantly the user satisfaction of the EIC. Users are satisfied with the facilities and equipments highly. Users in each libraries show statistically different satisfactions in the dimensions of facilities and equipments, and contents, except staff dimensions. Users of each universities show different overall satisfactions on the EICs also.

• Journal of the Korean Society for Library and Information Science
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• v.41 no.2
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• pp.413-438
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• 2007

The purpose of this study is to examine and analyze the user's using status and the perception of librarian gathered through a survey of university library cooperation, in order to address the problem and to suggest a solution for it. The questionnaires are consisted of population characteristics, a satisfaction of the library information material, awareness of the library cooperative activities, user's experiences and application degree of them, and the needs for the improvement of the activities. ANOVA, t-test and chi-square test were used for examination of hypothesis in the study. In conclusion, users satisfaction of information materials having in their library was lower than 50% and they were not aware of library cooperative activities. However, they agreed on the need of the service with the high percentage. Librarians were aware that the lack of information materials which pointed out by users, and recognized that they have not given them enough informations as well as guidance for the library cooperation.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.25 no.1
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• pp.85-105
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• 2014

The purpose of this study is to identify the factors that influence users' intention to use mobile services in academic libraries, based on the Davis' Technology Acceptance Model. This study employed both perceived usefulness and perceived ease of use, which were core variables in TAM, and added perceived playfulness that was recently applied to many researches on mobile system acceptance intention. As external variables, ubiquitous ability, context awareness, and mobile internet self-efficacy were employed. The data was collected from 325 surveys from two academic libraries and was analyzed with SPSS 18.0 and AMOS 21.0. As a result, perceived usefulness was the most significant factor in predicting users' acceptance intention and perceived ease of use was an indirect determinant of service usage. But perceived playfulness was not significantly correlated. Ubiquitous ability among external variables had a significant effect on perceived usefulness, context awareness did on both perceived playfulness and ease of use, and mobile internet self-efficacy did on perceived ease of use. Based on the findings, this study discussed theoretical and practical implications in academic library mobile service area.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.15 no.12
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• pp.7060-7067
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• 2014

The reading activity of university students is the key element for the cultivation of creative human resources, and each university develops and performs the various cultural education and library program. Actually, the university libraries check the service periodically through library satisfaction surveys and the library user's actual condition survey to improve it, but the amount of reading, number of books lent and the rate of borrowers are still under expectation. Therefore, in this research, an in-depth analysis of lending books data for freshmen, as the service improvement and revitalization measures of university libraries for students, suggested the following: (1) the early education for the library users, (2) the opening of the students-participating library collections, (3) the use of the data using a library for the consulting with students (4) the establishment of the library depositary for education support, and (5) the introduction of the library CRM for individual student. Through this result, it would be substantially helpful for each university library (including two-year college), in which the number of lending books and the rate of borrowers are below expectations.

• Proceedings of the Korean Society for Information Management Conference
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• 1999.08a
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• pp.117-120
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• 1999

본 연구의 목적은 대학 도서관 Web OPAC의 이용자가 실제로 이용하는 서지정보는 무엇이며, 서지정보 인터페이스는 이용자가 서지정보를 이용하는데 어떠한 영향을 주는지를 조사하는 것이다. 실험참가자의 탐색질의를 구분하여 두 집단으로 구분한 후, 실험참가자로 하여금 두 대학도서관 Web OPAC을 사용하게 한다. 탐색진행과정을 관찰하고, 상세서지 화면에서 어떤 서지정보가 실험참가자가 찾고자 하는 정보인지를 확신하게 했는지 물어보는 형식으로 실험을 진행한다.

• KLA journal
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• v.29 no.5 s.252
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• pp.10-18
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• 1988

이 글은 필자가 1988년 5월초 조국을 방문하였을때 성균관대학교를 비롯하여 서울여자대학에서 개최된 문헌정보학회 모임, 부산여자대학, 경북대학교 및 국회도서관에서 실시한 세미나의 내용을 보충하여 간추린 것이다. 이 글의 내용은 필자가 1980년과 1981년에 걸쳐 인디아나주의 여러 공공도서관을 이용하는 사람들 8,000명을 대상으로 설문조사하여 분석 연구한 결과를 근거로 하였다.