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Study of the Service Improvement and Revitalization Measures of Student-Centered University Library through the Book Lending Data Analysis of Freshmen

대학 신입생의 도서대출 자료 분석을 통한 학생 중심의 대학도서관 서비스 개선 및 활성화 방안 연구

  • Shim, Jaeruen (Division of Digital Media Engineering, Busan University of Foreign Studies)
  • 심재륜 (부산외국어대학교 디지털미디어학부)
  • Received : 2014.09.29
  • Accepted : 2014.12.11
  • Published : 2014.12.31

Abstract

The reading activity of university students is the key element for the cultivation of creative human resources, and each university develops and performs the various cultural education and library program. Actually, the university libraries check the service periodically through library satisfaction surveys and the library user's actual condition survey to improve it, but the amount of reading, number of books lent and the rate of borrowers are still under expectation. Therefore, in this research, an in-depth analysis of lending books data for freshmen, as the service improvement and revitalization measures of university libraries for students, suggested the following: (1) the early education for the library users, (2) the opening of the students-participating library collections, (3) the use of the data using a library for the consulting with students (4) the establishment of the library depositary for education support, and (5) the introduction of the library CRM for individual student. Through this result, it would be substantially helpful for each university library (including two-year college), in which the number of lending books and the rate of borrowers are below expectations.

대학생의 독서활동은 창의융합형 인재 양성에 있어서 기본적인 핵심 요소로 각 대학마다 다양한 교양교육 및 도서관 프로그램을 개발하여 시행하고 있다. 실제로 대학도서관에서는 주기적인 도서관만족도조사와 도서관이용자실태조사를 통해 도서관 서비스를 점검하고 개선하고 있지만, 대학생의 독서량과 대출책수 및 대출자 비율은 기대 이하이다. 이에 본 연구에서는 대학신입생 대상의 심층적인 도서대출 자료 분석을 통해 학생 중심의 도서관 서비스 개선 및 활성화 방안으로 (1)도서관 이용자교육의 조기 실시, (2)학생 참여형 도서관 수서(收書), (3)도서관 이용 자료의 학생 상담 활용, (4)학습지원을 위한 도서관 디포지터리(Depositary) 구축, (5)학생 개인별 도서관 CRM 도입 등을 제시하였다. 이를 통해 대학도서관의 대출책수와 대출자 비율이 기대치 이하인 각 대학도서관(전문대학 포함)에 실질적인 도움이 될 수 있을 것이다.

Keywords

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