• Journal of Korea Game Society
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• v.10 no.5
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• pp.51-63
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• 2010

This paper investigates the innovative capabilities of the leading company in the Korean online games industry, 'NCsoft'. The company is analyzed with the three types of innovation capabilities such as the capability to manage core competencies, the capability to integrate internal and external knowledge source, and the capability to build innovation policy/strategy. This paper concludes with suggesting the future strategies of the NCsoft by each capability.

• Knowledge Management Research
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• v.21 no.3
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• pp.123-140
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• 2020

In call centers where customers contact a firm's customer service without face-to-face interaction, customer service representatives (CSRs) determine its service competitiveness. In other words, a firm's service excellence relies on its CSRs. Drawing on the concept of agility from service and information technologies studies, this study conceptualizes customer response capability as a variable consisting of customer response expertise and customer response agility, and further verifies its effects on customer service performance. Moreover, this study examines whether a firm's digital and human knowledge resources are related to CSRs' customer response capability. To empirically test the proposed hypotheses, the partial least squares analysis is conducted with a total of 371 responses collected on CSRs from two insurance call centers. The findings indicate that a firm's digital and human knowledge resources enhance CSRs' customer response expertise and customer response agility, thereby increasing customer service performance. The results draw the conclusion that CSRs' customer response capability is a key antecedent of superior customer service.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.26 no.3A
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• pp.473-484
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• 2006

The capacity spectrum method (CSM) can be used to simply estimate the maximum displacement response of the nonlinear structures. To evaluate seismic performance of multi-span bridges using the CSM, the representative response for structural system should be derived from the multi-degree-of-freedom (MDOF) responses by using the equivalent single-degree-of-freedom (ESDOF) method. The ESDOF method is used to calculate the capacity curve of the structural system from the pushover curves of all piers or structural members estimated by the pushover analysis. In order to evaluate an accuracy of ESDOF methods used in the CSM, the maximum displacements estimated by the CSM incorporating the several ESDOF methods are compared to those by the inelastic time-history analysis for several artificial earthquakes corresponding to the design spectrum.

• The Journal of the Korea Contents Association
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• v.15 no.6
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• pp.62-72
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• 2015

The purpose of this study is to discuss new entrants' role in a business ecosystem and to analyze growth strategies of a new entrant in the movie industry. When participants of a business ecosystem complement one another with their own unique capabilities, they can coevolve and develop the business ecosystem. Especially, new entrants armed with competitive advantages are the key success factor for improving robustness of business ecosystem. Korean movie industry is dominated by a few large enterprises and thereby threatening fair trade. In an effort to encourage new entrants in the industry, this study analyzed success factors of a film distributor, Next Entertainment World(NEW). The success factors include unique criteria in selecting scenarios, quality management, rapid decision making process, and competent management team. Implications for the results and the future study are discussed.

• Journal of The Korean Association For Science Education
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• v.37 no.2
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• pp.383-393
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• 2017

The purpose of this study is to examine the interpersonal competence of science-gifted students in groups of people with different characteristics. We examined the interpersonal competence and characteristics of students in school and in science-gifted education institute. The subjects of this study were 72 students in a university-based science-gifted education institute. We used a mixed method of both qualitative and quantitative research. The questionnaires were used for quantitative research and the narrative contents and interviews were analyzed for qualitative research. We compared their competence in school with those of gifted education institute students through questionnaire, narrative contents, and interviews. The interpersonal competence questionnaire consisted of 46 questions and their own descriptions about interpersonal experiences in school and in science-gifted education institute. In an interview, they explained their answers on the questionnaires with more details. As a result, generally, the science-gifted students evaluated their interpersonal competence higher in school than those in gifted education institute. They showed different interpersonal characteristics in schools and in science-gifted education institutes. This implies implications for the social meaning of the science-gifted education institutes.

• The Safety technology
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• no.192
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• pp.22-23
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• 2013

20년 전인 1993년 11월 12일 우리나라 대표 대형마트인 이마트(대표이사 허인철)가 탄생했다. 그리고 지금으로부터 4년 전인 2009년 12월 21일에는 아름다운 청풍명월의 고장인 충북 제천시에 제127호 이마트 매장이 들어서게 된다. 이마트 제천점은 연매출 600억 원의 점포로, 직영사원 140명과 매장협력임대사원 300명의 상생협력을 통해 제천시 강제동 유통업무지역의 대표적인 대형할인점으로 굳건히 자리 잡았다. 이곳 이마트 제천점의 안전을 책임지고 있는 권오일 안전팀장은 오픈 점포와 유독이 인연이 있으면서 '오픈 점포의 안전달인'이라는 별명을 가지고 있다. 2003년 신세계 이마트에 입사하여 청주점, 아산점, 그리고 현재 제첨점까지. 그가 몸담아 왔던 곳이 모두 오픈점이었는데, 오픈 점포에 맞는 안전시스템 구축에 탁월한 역량을 발휘하면서, 청주점 무재해 3배, 아산점 무재해 2배, 제천점 무재해 3배 달성 등을 이끌어왔다. 이로 인해 안전보건공단 공로표창장 및 상패(3회), 대전지방고용노동청 청주지청 및 충주지청장 표창(2회) 등 많은 공적을 남겼다.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.17 no.6
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• pp.141-158
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• 2022

This study identifies related factors by analyzing the effects of the psychological characteristics and competency factors of traditional market merchants on business performance, and at the same time verifies the moderating effect of government support policies. The research focus was on verifying the causal relationship. This study was conducted targeting the representative traditional market merchants in the metropolitan area who have experience in traditional market specialization projects or are currently in the process of specialization projects. An empirical study was performed based on the collected data. The analysis results are as follows. First, it was found that self-esteem as a psychological characteristic factor of merchants, customer management competency as merchant competency, and informatization capability had a significant positive (+) effect on financial performance among business performance. Second, as a result of examining the moderating effect of government support policies, it was found that product capability had a significant positive (+) effect on financial performance among business performance. It was found that self-esteem and product competency had a significant positive (+) effect on the will to continue business among business performance. The practical results of this study are the research papers to measure the business performance of traditional market merchants using the government support policy as a moderating variable, using the psychological characteristics and competency factors of traditional market merchants as independent variables. For this purpose, it will be positively evaluated that the psychological characteristics of merchants and merchant competency factors affect business performance, and that meaningful research results are derived by analyzing the moderating effect of government support.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.17 no.5
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• pp.133-150
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• 2022

The purpose of this study was to develop a female entrepreneurial competency model. For the purpose, two Focus Group Interviews (FGI) were conducted with seven outstanding female entrepreneurs, and three expert reviews were conducted. In addition, in order to verify the validity of the provisional female entrepreneur competency model derived from the FGI and competency modeling expert review, the female entrepreneur competency model was finally confirmed through a survey of 442 female entrepreneurs. The results were as follows. First, a female entrepreneur competency model consisting of 6 competency groups and 25 competencies of entrepreneurship, emotion, business management, relationship management, strategic management, and multitasking, and 75 behavioral indicators describing each competency was developed. Second, sensibility and multitasking are competencies that reflect the characteristics of female entrepreneurs. In particular, 'social sense', which is the ability to be considerate of others in the emotional competency group and the ability to respond well to subtle nuances, and the multitasking competency group's unique strengths are women's ability to perform various tasks at the same time. The 'work-family control ability' of a female entrepreneur who maintains a balance between 'multi-tasking' and work and family is a representative competency of only female entrepreneurs. Third, the developed female entrepreneurship competency model is meaningful in that it not only increases female entrepreneurial competency so that prospective female entrepreneurs can successfully run a business through entrepreneurship education, but it also makes it easy for existing female entrepreneurs to reflect and improve their competencies. If we provide appropriate training programs to female entrepreneurs based on their competency, it will be possible to effectively enhance the entrepreneurial competency, which is the key to strengthening the competitiveness of female entrepreneurs. The female entrepreneur competency model developed through this study can provide a basis for future research on competency diagnosis and education needs analysis.

• Journal of Convergence for Information Technology
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• v.7 no.3
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• pp.147-152
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• 2017

Recently, colleges and universities provide programs of field experience for students to improve career development skills. The purpose of this study was to analyze the effects of participating field experience on communication ability, interpersonal relationship ability, and convergence competence. Data were collected from 1,887 college students, and were analyzed using one-way ANOVA. As a result, students who participated field experience program improved their communication ability, interpersonal relationship ability, and convergence competence. This study is expected to be utilized as basic references to promote field experience program in colleges and universities.

• Journal of Digital Convergence
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• v.14 no.7
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• pp.363-371
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• 2016

Technology evaluation for technology innovation of venture firms should take the rapidly changing corporate environment, the ambiguity of language used in evaluation, and the inaccuracy of evaluation index into consideration. In this paper, targeting the absorptive capacity and technological entrepreneurship which are typical evaluation factors of venture firms, an ACTEM model to calculate the importance, priority, and dynamic capability of factors, applying Fuzzy-AHP was proposed. The fuzzy theory was introduced to compensate for the ambiguity of cognitive judgments when calculating weighted values for the factors that made up an assessment scale. An assessment criteria framework for absorptive capacity, technological entrepreneurship, and dynamic capability, which were not considered in previous studies on the evaluation and measurement of technological prowess, so that the users could have a realistic alternative to choose. The study compared the ACTEM model with the old AHP assessment method and found that "knowledge acquisition" and "producing ability" were the highest in absorptive capacity and technological entrepreneurship, respectively, thus demonstrating its validity.