• 방재와보험
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• s.148
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• pp.44-51
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• 2013

대리운전업체에 소속되어 있는 대리운전자가 대리운전 보험에 가입한 경우, 보험료는 대리운전자가 직접 부담하는 경우가 대부분이나 계약당사자인 보험계약자는 대부분 대리운전업체로 되어 있다 보니 약관내용에 대해 제대로 설명을 듣지 못했다는 이유로 보상범위 등을 둘러싼 분쟁이 발생하는 경우가 많다. 본고에서는 차주가 동승하지 않은 채 대리운전자가 차량을 운전하던 중 발생한 사고를 대리운전보험에서 담보하는 '대리운전 중 사고'로 볼 수 있는지 여부를 다룬 사건을 소개하고자 하는데, 쟁점 가운데 약관의 설명의무와 관련 사항을 일부 언급하고 있어 동 내용을 살펴보고 나아가 약관 설명의무의 법적 성격 및 유사 분쟁사례 등을 개관하고자 한다.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.16 no.8
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• pp.1725-1733
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• 2012

This paper describes the design and implementation of a 3-tiered proxy driving system utilizing smartphones. This system provides customers with a convenient request facility, and enables proxy drivers to provide a prompt service based on customer's location information. Implemented system supports two methods such as the existing phone-call and the online requesting method using smartphones. Performance analysis shows that the higher the ratio of online requests, the greater the effect of decreasing of phone jockey's workloads and the reduction of request processing time through the automation of receipt and processing. From a proxy driver company's standpoint, this system minimizes the increase of phone jockeys, and improves customer satisfaction through good service quality. This system also helps the company reduce the cost and increase the market share.

• Proceedings of the Korea Contents Association Conference
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• 2012.05a
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• pp.81-82
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• 2012

대리운전업은 서비스업으로 세무서에 신고만 하면 사업자 등록을 하고 사업을 할 수 있고, 설사 신고를 하지 않고 영업을 하더라도 규제할 방법이 마땅치 않아 진입장벽이 없는 상태이며 대리운전업에 대한 규제법은 전무한 상태이다. 이들이 법적 관리로부터 방치되어 있는 결과 대리운전행위의 사회적 편익에도 불구하고 요금시비 등 서비스의 질, 생계형 운전미숙자의 진입, 주로 야간에 다수의 낮선 차량을 운전하여야 하고 겸업이 47.3%에 이르러, 과중한 노동으로 인한 피로누적, 주의력 산만, 과속경쟁 등 대리운전의 속성상 교통사고 발생위험, 사고발생시 피해보상책임, 절도나 성폭력행위와 같은 범죄유발 등 여러 가지 문제가 끊이지 않고 있다. 관련업계나 일부 단체에서는 대리운전업 종사자가 15만 명을 넘어섰다고 주장하며 당당한 직업으로 인정해 달라고 요구하고 있고, 근로형태나 조건 등 사업자 내부의 문제도 제기된다. 본고(本稿)에서는 대리운전으로 발생하는 범죄의 현황과 대책을 개괄적으로 조망하고자 한다.

• The Journal of Bigdata
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• v.8 no.1
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• pp.23-34
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• 2023

Nowadays, the Designated Driver Services employ dynamic pricing, which adapts in real-time based on nearby driver availability, service user volume, and current weather conditions during the user's request. The uncertain volatility is the main cause of price increases, leading to customer attrition and service refusal from driver. To make a good Designated Driver Services, development of a demand forecasting model is required. In this study, we propose developing a demand forecasting model using data from the Designated Driver Service by considering normal and peak periods, such as rush hour and rush day, as prior knowledge to enhance the model performance. We propose a new methodology called Time-Series with Conditional Probability(TSCP), which combines conditional probability and time-series models to enhance performance. Extensive experiments have been conducted with real Designated Driver Service data, and the result demonstrated that our method outperforms the existing time-series models such as SARIMA, Prophet. Therefore, our study can be considered for decision-making to facilitate proactive response in Designated Driver Services.

• The Journal of Society for e-Business Studies
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• v.21 no.3
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• pp.51-78
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• 2016

Online-to-offline (O2O) commerce is the new trend that merges online commerce with traditional industries in various fields. The primary purpose of this paper is to find out which factors influence customers' intention to switch from call-based driver-for-hire services to O2O app-based services. This study used variables and factors based on Theory of Switching Intention, and Extended Unified Theory of Acceptance and Use of Technology in order to design research questions. We surveyed 500 users of call-based driver-for-hire services. According to the result of this study, dissatisfaction with the current call-based driver-for-hire services is estimated to be a significant factor that strengthens customers' intention to switch from the call-based driver-for-hire services to the app-based services. Loyalty to the previous call-based driver-for-hire services was not seen as a crucial motivator that causes customers to switch to the new O2O driver service. Switching cost also did not play a key role in explaining the relationship between dissatisfaction with the current call-based service and the intention to use the new app-based service. Performance expectancy, easiness in use, the level of user's knowledge or available assistance in relation to the use of app-based services, and expectancy for reasonable price was found to have meaningful impacts on customers' intention to switch from the call-based driver-for-hire services to the app-based services. Age, gender and user experience on the new service were found incapable of moderating the relationship between aforementioned factors which influence customers' choice of the app-based driver-for-hire service, and customers' intent to switch to the app-based service.

• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.10 no.1
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• pp.107-112
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• 2010

In this paper, we design and implement the contents transferring the location information between a customer and a proxy driver by utilizing 'WIPI.' Customers are able to request a call-service through a client in order to call a proxy driver. And, once a proxy driver who is most adjacent to the customer accepts the order of a call-service from him or her through a location-management server using the concepts of LBS and GPS, 'WIPI' sends the information about the location of the customer to the driver, and also sends information to the custome by calculating the distance from the driver to the customer. This content was modeled based on how information is transferred between a customer and a proxy driver under the mobile circumstance, and also a server and a client, made up from JAVA, were modeled by using SKT emulator.

• The Journal of the Korea Contents Association
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• v.17 no.4
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• pp.395-401
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• 2017

This study has aware of the seriousness of public official. and come up with an effective counterplan about public official. This research is a study on previous research on government and officer crime. And understanding is the status about public official. It proposed ways to solve the problem Drunk driving is illegal to drive a vehicle while drunk act. Drunk driving is likely the potential to cause a traffic accident. As a result, drinking and driving is decreasing since the mid-2000s. The cause of the change is to strengthen social awareness, regulations for drunk driving. and public official was decreased. However, it did not disappear. Cause of drunk driving is wrong, such as dinners and cultural distrust of the deputy driving, drinking after misjudgment on his physical condition. public official is a bigger influence. It is a social problem. Personally great damage to organization. Therefore, this study is an analysis of international practices and domestic best practices. Officials drunk driving drunk driving prevention measures are proposed to strengthen preventive measure, it is proposed the organization of internal control measures, union officials supporting the improvement of company dinner.

• The Journal of the Korea Contents Association
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• v.20 no.1
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• pp.202-216
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• 2020

In this study, we studied the utility and value of the mileage program as a strategy to strengthen the relationship with customers in the surrogate operation industry. To this end, we conducted a survey of 1,000 customers who used the service more than once, mainly from D company, which has operated the agency operation business for more than 20 years, and analyzed 309 sincerely respondents. Five characteristics of mileage use (emotional benefits, ease of use, economic usefulness, effort to acquire, variety of benefits). Two parameters (brand attitude, brand loyalty) were set, and the dependent variable was set for reuse. As a result of hypothesis test, emotional benefit, convenience of use, and economic usefulness were significant in terms of brand attitude and brand loyalty, and acquisition effort and benefit diversity did not show significant results. The results of this study showed that the surrogate operation industry should strive to strengthen the emotional benefits, convenience of use, and economic usefulness to customers in order to strengthen the relationship with the customers.

• IE interfaces
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• v.20 no.3
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• pp.309-314
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• 2007

By an explosive increase of proxy driving, customers require the quick and correct services of call center. But because most call centers have an unsystematic management system, grievance of customers is continually increasing. To solve these problem, we constructed a call center system of proxy driving that is based on CTI (Computer Telephony Integration) in this paper. The proposed system is constructed using CID (Caller Identify Display) terminal, SMS (Short Message Service) and call center management program etc. Customer service level could be improved through efficient customer management by using the proposed system. Also it could be convenient and easy to implement customer management, order management, staff management, SMS and settlement of accounts.

• The Journal of The Korea Institute of Intelligent Transport Systems
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• v.20 no.5
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• pp.18-34
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• 2021

Pedestrian deaths in Korea due to traffic accidents are 40 percent of the fatalities in traffic accidents, which is about twice the average of OECD member countries. To reduce severe pedestrian accidents, it is necessary to apply the accident reduction measures to high-risk drivers (novice, elderly, and commercial vehicle drivers) who are more likely to cause traffic accidents than general drivers. Therefore, this study analyzed the effect of safe driving education on high-risk drivers' behavior. Here, the safe driving education is chosen as the measure to reduce traffic accidents. As part of the study, sudden pedestrian crossing situations were implemented in the driving simulator, and the vehicle trajectory data were collected to compare the driving behavior before and after the education. Most surrogate safety measures showed no improvement in the driving behavior of novice and elderly drivers, and the effect of safe driving education was found to be significant only in the group of commercial vehicle drivers. The results implied that additional measures such as pedestrian safety infrastructure and driver assistance systems, apart from the safe driving education, may be needed for novice and elderly drivers to reduce pedestrian accidents caused by them. With the findings mentioned above, this study is expected to provide a foundation to establish a plan to reduce pedestrian accidents caused by high-risk drivers.