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http://dx.doi.org/10.6109/jkiice.2012.16.8.1725

A proxy driving system supporting user convenience and system efficiency  

Koh, Jeong-Gook (동명대학교 컴퓨터공학과)
Publication Information
Journal of the Korea Institute of Information and Communication Engineering / v.16, no.8, 2012 , pp. 1725-1733 More about this Journal
Abstract
This paper describes the design and implementation of a 3-tiered proxy driving system utilizing smartphones. This system provides customers with a convenient request facility, and enables proxy drivers to provide a prompt service based on customer's location information. Implemented system supports two methods such as the existing phone-call and the online requesting method using smartphones. Performance analysis shows that the higher the ratio of online requests, the greater the effect of decreasing of phone jockey's workloads and the reduction of request processing time through the automation of receipt and processing. From a proxy driver company's standpoint, this system minimizes the increase of phone jockeys, and improves customer satisfaction through good service quality. This system also helps the company reduce the cost and increase the market share.
Keywords
Proxy driving; proxy driver; smartphone; 3-tier architecture;
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Times Cited By KSCI : 1  (Citation Analysis)
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