• The Journal of the Korea Contents Association
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• v.12 no.6
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• pp.100-110
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• 2012

This study aims to figure out IT needs internalized in our daily lives through expert FGI, examine the general characteristics of them by verifying and classifying them through a survey, and also analyze the chief fields of industry for future society by the types of IT needs. Through this analysis, the paper suggests the directivity of future IT technology, and it can be utilized as foundational data to develop IT convergence technology. First of all, according to the result of drawing the keywords through the concrete future IT needs by the detailed activities through the FGI, this study found intellectualization, integration, virtualization, automation, customization, and safety, etc. According to the result of classifying the IT needs through the survey based on that and examining the characteristics, this study classified them into emphasis on life automation, emphasis on intellectual authenticity, emphasis on information search and convenience, and emphasis on convergence. And each type showed different general characteristics from one another. And in future society, the area of energy was valued the most, and the importance of industry showed somewhat difference by the types of IT needs.

• Journal of the Korea Convergence Society
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• v.11 no.10
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• pp.71-79
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• 2020

Due to the recent changes in residential value, user needs for various spaces in residential space are increasing. However, it is not easy to change and reconstruct the first residential form according to the needs of the user due to the characteristics of the residential space where movement and deformation are difficult. Therefore, this study aims to derive a plan to meet user needs according to changing residential value by using fully autonomous vehicles with a concept of space that can be moved. First, the existing residential space was classified through literature research, and based on this, the space type of the fully autonomous vehicle for the residential was derived through user research. Then, through the survey method and statistical analysis, user needs analysis for residential space, usefulness analysis of derived space type and type specification were carried out. Finally, based on the results of the study, the design direction of the fully autonomous vehicle for residential purpose was presented. Based on the user's perception, it is meaningful that it categorizes the space of the fully autonomous vehicle for residential purposes and suggests the design direction.

• Journal of rehabilitation welfare engineering & assistive technology
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• v.11 no.2
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• pp.173-177
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• 2017

Bidet is widely used and is being developed for multipurpose. However, use of this bidet varies by the elderly and disabled people. Therefore, this research compares and analyze need of bidet for elderly and disabled people and by many different types. This survey was conducted targeting 39 elderly and 120 disabled people. This survey is consist of questions that varies by bidet companies and includes questions like UI cognitive abilities, automatic water flushing, position of control box and necessary of embossment for icons. As a result, elderly and disabled people showed similar in result but for visually impaired person, the ratio of preference showed 1:9 which is opposite. As for visually impaired person, the ratio of preference showed 1:9 which is pretty high.

• The Journal of the Korea Contents Association
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• v.18 no.7
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• pp.330-337
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• 2018

Recently, there has been a growing interest in user-centered smart city services. In this study, user behavior analysis was performed as a preliminary study for user - centered smart city service planning. In particular, we will use GIS based location analysis data and video ethonography methodology to derive smart city service direction and needs. In this study, the area of Daejeon Design District selected as the Smart City Test bed was selected as the survey area and the location analysis data of the traffic accident analysis system of the road traffic corporation and the fixed camera We observed user's behavior type and change with image data extracted through the technique. Location analysis data is classified according to the type of accident, and image data is classified into 11 subdivided types of user activities. The problems and specificities observed were analyzed. The user behavior characteristics investigated through this study are meaningful to provide a basis for suggesting user - centered smart city services in the future.

• The Journal of the Korea Contents Association
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• v.20 no.7
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• pp.316-330
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• 2020

The study analyzes reviews of hardware products, customer service products, and products that take the form of a convergence of hardware and cloud services in ICT using text mining. We derive keywords of each review and find the differentiation of words that are used to derive topics. A cluster analysis is performed to categorize reviews into their respective clusters. Through this study, we observed which keywords are most often used for each product type and found topics that express the characteristics of products and services using topic modeling. We derived keywords such as "professional" and "technician" which are topics that suggest the excellence of the service provider in the review of service products. Further, we identified adjectives with positive connotations such as "favorite", "fine", "fun", "nice", "smart", "unlimited", and "useful" from Amazon Eco review, an integrated product and service. Using the cluster analysis, the entire review was clustered into three groups, and three product type reviews exclusively resulted in belonging to each different cluster. The study analyzed the differences whereby consumer needs are expressed differently in reviews depending on the type of product and suggested that it is necessary to differentiate product planning and marketing promotion according to the product type in practice.

• Journal of Internet Computing and Services
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• v.13 no.1
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• pp.117-124
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• 2012

Recently, the trend of open innovation and web 2.0 change the information portal services. The importance of using information demand analysis is emphasized in planning service strategy. The issues of the study are how we can figure out the demand and how we can use it in enhancing service level. This study aims at presenting the result of green technology information users' interests and the service enhancement directions. For the information types, additive functions, open innovation needs, the relation between users' organization, main job title, and the involved technological area are analysed. Among them, the involved technological area of the user is correlated to the needs, so we illustrate the meaning of planning service strategy according to the technological fields. The main contribution of the study can be the customized service strategy proposal using the users' demand which can be different from one technology field to another.

• Proceedings of the Korea Contents Association Conference
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• 2016.05a
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• pp.291-292
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• 2016

한국과학기술정보연구원(이하 KISTI)은 지난 6년 간 전사적으로 품질제고전략, 서비스만족전략, 이미지제고전략 등 3대 고객만족추진전략을 수립하여 체계적인 고객만족경영시스템을 구축하고 이를 강화하기 위한 노력을 기울여 왔다. KISTI는 고객을 대상으로 서비스하는 부분을 크게 5개 업무유형 11 세부 서비스로 구분하여 있다. 각 업무유형별로 산업계, 학계, 연구계, 관계 등 핵심 고객군을 세부적으로 설정하고, 각각의 업무 프로세스 및 서비스 청사진을 표준화하여 이행표준체계를 수립하였다. 국가 과학기술 연구망 업무를 수행하는 담당자별로 실명제를 통한 책임경영을 하고 핵심 고객의 니즈를 반영하기 위한 심층 FGI(Focus Group Interview) 및 DI(Depth Interview)를 진행하였다. 또한 정기적인 고객 Needs 및 VOC 문제점을 파악하기 위한 워크숍을 개최하여 활발한 개선활동을 진행하였다. 향후 연구로는 체계적인 정보서비스의 향상을 위해서는 일부 직원이 아닌 내부 직원 구성원이 모두 고객 지향적 마인드 형성을 해야 한다. 단순한 친절과 고객 편의 제공이 아닌, 전문성을 중심으로 서비스의 질적 수준을 향상 시켜야 한다는 "프로의식"이 내부 구성원들 사이에 확산되어야 진정한 고객중심의 경영이 이루어 질수 있다고 본다.

• Proceedings of the Korea Contents Association Conference
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• 2018.05a
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• pp.147-148
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• 2018

21세기 초고령화시대로 접어들면서 노인의 건강과 삶의 질에 대한 욕구와 필요가 증대하고 있다. 하지만 기존의 노인복지관과 노인문화복지관은 급변하는 노인들의 욕구를 채워 주는데 한계가 있다. 따라서 새로운 니즈를 충족하는 새로운 개념의 노인놀이터가 필요하다. 노인놀이터는 실내형 노인놀이터와 실외형 노인놀이터가 있으며, 노인전용놀이터와 다세대놀이터 등으로 유형을 구분할 수 있다. 노인놀이터는 처음 중국에서 개발해 설치되었으며, 미국, 일본, 캐나다, 유럽 등 선진국 중심으로 확장되고 있다. 현 시점에서 한국형 노인놀이터의 개발을 위한 개념과 유형 등을 분석해 본다.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2016.10a
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• pp.114-116
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• 2016

Today, the analysis of big data hae been used as an essential tool for finding customers' needs. Various big-data analysis sites have provided the analysis results with their own forms and styles according to their service and characteristics. Therefore, to use the analysis results for marketing fields, we have to understand the major characteristics on big data analysis tools. In this point, this study attempts to compare the characteristics of big data analysis results and styles from big data analysis sites.

• Proceedings of the Korea Society of Design Studies Conference
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• 2000.11a
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• pp.86-87
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• 2000

기술의 급격한 발달로 이제 소비자는 다양한 유형의 정보를 접하게 되었으며, 디지털화의 급속한 변화는 디자인 환경에 커다란 변화를 주고 있다. 따라서 디자인 대상의 다양화, 다변화 현상이 나타나고 있으며 이와 함께 소비자의 욕구 역시 복잡하고 다양한 형태를 가지게 되었다. (중략)