• Title/Summary/Keyword: 능동적 충성도

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The Role of Cognitive, Affective, Conative, and Behavioral Loyalty in a Convergence Mobile Messenger Service (융복합 모바일 메신저 서비스에서 인지적, 감정적, 능동적, 행동적 충성도의 역할)

  • Kim, Byoung-Soo;Kim, Dae-Kil
    • Journal of Digital Convergence
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    • v.13 no.11
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    • pp.63-70
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    • 2015
  • The fierce competition of mobile messenger services (MMS) allows MMS providers to perform a variety of marketing campaigns and business activities to enhance user loyalty. The applied model in this study is based on Oliver's four-stage loyalty model for the formation processes of user loyalty about MMS. While social network formation and service quality are the key elements of cognitive loyalty, positive mood and negative mood are the key components of affective loyalty in the study. Conative loyalty is captured by commitment. The data of 249 KakaoTalk users at least five times for three months is empirically tested based on the research model using partial least squares. The analysis of test identifies that positive feeling and commitment significantly influences behavioral loyalty, whereas negative feeling plays a significant role in inhibiting behavioral loyalty. The findings of this study show that social network formation and service quality significantly affect only positive feeling. The analysis results reveal several insights that can help MMS managers understand the roles of cognitive, affective, conative, and behavioral loyalty in the MMS environment.

Perceived Benefits and User Loyalty Analysis Model - College Online Class System (지각된 혜택과 이용자 충성도 분석모형-대학의 온라인 수업 시스템)

  • Jong Weon Kim;Daekil Kim
    • Information Systems Review
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    • v.25 no.4
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    • pp.249-263
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    • 2023
  • The present study investigated the impact of users' perceived benefits on their happiness and loyalty towards the university's online class system. Furthermore, the notion of loyalty was delineated into cognitive, emotional, intentional, and behavioral loyalty, and a systematic analysis was conducted to assess their respective impacts. The analysis was conducted using survey data obtained from a sample of 298 college students who possessed prior experience with the university's online class system. The analysis of the survey revealed that the satisfaction with the online class system was positively influenced by perceived practical benefits and symbolic benefits. However, it was found that emotional benefits did not have a statistically significant impact on satisfaction. Furthermore, it has been demonstrated that cognitive loyalty exerts a substantial beneficial impact on emotional loyalty, as well as a sequential and considerable positive influence on active and behavioral commitment inside the online class system established through perceived benefits. This study holds significance as it conducted an empirical analysis on the impact of users' perceived benefits of the university's online class system on their satisfaction levels, as well as its influence on the four-stage development process of loyalty.

Research about The Effect of Customer-Brand Relationship of Fashion Social Brand on Brand Equity (패션 사회적 브랜드-소비자 관계가 브랜드 자산에 미치는 영향 연구)

  • Na, Youn Kue
    • Journal of the Korea Fashion and Costume Design Association
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    • v.18 no.2
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    • pp.1-14
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    • 2016
  • 사회적기업의 브랜드를 추구하는 패션 소비층은 개인적인 가치 기준을 바탕으로 합리적인 소비생활을 하며 브랜드 이미지를 중시하고 자신만의 감도를 찾는 공통된 특징을 가지고 있다. 이러한 추세에 따라 패션 사회적 브랜드는 새로운 각도에서 소비자들을 이해하며 환경변화에 능동적으로 대응할 필요성이 요구되고 있다. 이에 본 연구에서는 패션 사회적 브랜드-소비자 관계의 세부적 요인이 브랜드 자산 구성요소들에 미치는 구조적 관계에 대해 규명하며, 연구결과를 기준으로 패션사회적 브랜드가 소비자의 구매행동을 예측하여 보다 효율적인 브랜드 전략을 진행하는데 있어 시사점을 제공하고자 한다. 이를 위해 2015년 4월 1일부터 30일까지 ${\bigcirc}{\bigcirc}$ 패션 사회적 브랜드 상품구매경험자를 800명을 대상으로 설문을 실시하였으며, SPSS 20.0, AMOS 20.0을 사용하여, 빈도분석, 신뢰도 분석, 요인분석 및 경로분석을 실시하였다. 이상을 바탕으로 도출된 연구결과는 다음과 같다. 첫째, 브랜드-소비자 관계의 행위적 몰입, 인지적 믿음은 브랜드 인지도에 유의한 영향을 미쳤으나, 감성적 유대는 브랜드 인지도에 영향을 미치지 않았다. 둘째, 브랜드-소비자 관계의 행위적 몰입, 감성적 유대, 인지적 믿음은 브랜드 이미지에 유의한 영향을 미쳤다. 셋째, 패션 사회적 브랜드 이미지는 브랜드 태도 및 브랜드 충성도에 유의한 영향을 미쳤다. 넷째, 패션 사회적 브랜드의 지각된 품질은 브랜드 이미지, 브랜드 태도, 브랜드 충성도에 유의한 영향을 미쳤다. 다섯째, 패션 사회적 브랜드 태도는 브랜드 충성도에 유의한 영향을 미쳤다.

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The Effect of Organizational Mecenat Interests on Individual Mecenat Interests, Participation, Organizational Trust, Commitment, Loyalty (조직의 메세나 관심이 내부 조직원의 메세나 관심도와 참여도 및 조직 신뢰, 애착, 충성도에 미치는 영향 연구)

  • Joo, Soon-Yi;Kim, Bo-Young
    • The Journal of the Korea Contents Association
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    • v.17 no.1
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    • pp.145-156
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    • 2017
  • Mecenat is a company support to cultural and artistic activities. It has developed as not only a patronage of the arts but also a strategic method for a business performance and a company's influence. And mecenat has impacted on customers, interested parties, local communities, and corporate culture. This study analyzes how individual and organizational interests and participation on Mecenat activities affect organizational trust, commitment, and loyalty. As a result of surveys from 438 employees, there would be a pro rata increase in an employee's interest and participation in Mecenat, if organizational interest goes up. The interest also affects trust in organization, organizational commitment, and employee loyalty in a positive method. The result clearly indicates necessity of company's support for cultural and artistic activities and importance of changing company's perspectives. Hence companies would be recognized that supporting Mecenat activities would strengthen organizational culture.

Context Management Technology for Ubiquitous Robotic Companion (URC를 위한 상황 정보 관리 기술)

  • Hong, C.S.;Cho, J.M.;Lee, K.W.;Seo, Y.H.;Kim, H.S.;Kim, H.
    • Electronics and Telecommunications Trends
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    • v.22 no.2 s.104
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    • pp.10-19
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    • 2007
  • URC는 언제 어디서나 나와 함께 하며 나에게 필요한 서비스를 제공하는 로봇이라는 의미의 새로운 네트워크 기반의 지능형 서비스 로봇 패러다임이다. URC 환경에서 로봇은 사용자의 현재 상황을 이해한 뒤 적절한 정보와 서비스를 지능적이고 능동적으로 제공할 수 있어야 하며, 이를 위하여 상황 인식 시스템의 개발이 필요하다. 상황 인식시스템의 핵심 기능 중의 하나는 상황 인식 응용에서 이용 가능한 사용자의 주변 환경에 관한 정보를 표현하기 위한 형식적인 상황 정보 모델 및 이를 관리하고 이용하는 방법을 제공하는 데 있다. 본 고에서는 상황 인식 컴퓨팅의 기술 동향을 상황 정보 모델중심으로 소개하고, URC를 위한 상황 인식 미들웨어인 CAMUS의 상황 정보 모델 및 상황 정보 관리 모듈에 관하여 소개한다.

Context aware Modeling and Services Implementation With Event Driven in Ubiquitous Computing Environment (유비쿼터스 컴퓨팅 환경에서 Event Driven 상황정보 모델링 및 서비스 구현)

  • Kim, Hyoung-Sun;Kim, Hyun;Moon, Ae-Kyung;Cho, Jun-Myun;Hong, Chung-Sung
    • Journal of Internet Computing and Services
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    • v.7 no.5
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    • pp.13-24
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    • 2006
  • Context aware computing is an emerging paradigm to achieve ubiquitous computing environments by enabling computer systems to understand their situational contexts. A context aware system uses context to provide relevant information and services to the user depending on the user's task. In this paper, we propose an ontology based context aware modeling methodology that transmits low level contexts acquired by directly accessing various sensors in the physical environments to high level contexts. With these high level contexts, context aware application can provides proactive and intelligent services using ECA (Event Condition Action) rules. We implemented a presentation service in smart office environment.

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'Barrage' phenomenon in Chinese Two-dimensional cultural environment (중국 2차원문화 환경에서의 '탄막(弹幕)'현상)

  • Shi, Xianglan;Choi, eunkyoung
    • Cartoon and Animation Studies
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    • s.50
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    • pp.23-42
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    • 2018
  • Currently, two-dimensional culture is the main keyword in Chinese contents market. In China, many capital and economic giants have entered into two-dimensional cultural market because the number of users and the interest of the public for two-dimensional culture are increasing day by day. The reason for the rise of the two-dimensional culture into the mainstream culture is not only the switching of the mainstream consumer class but also Two-Dimensional Culture forms a huge industrial chain covering many areas including movies, performances and theme parks in addition to ACGN (Animation, Comic, Game and light Novel), the second is that more people are participating in Two-Dimensional Culture due to the specific audience with high social environment and loyalty and the third is looking for the role of the users in Two-Dimensional cultural content from three characteristics, such as strong cultural prevalence. This study analyzed the Chinese two-dimensional cultural environment through PEST(Political, Economic, Social and Technological analysis) In addition, as the ecological environment and communication method of Two-Dimensional Culture users changed, the users became active participants and the second producers of contents. I examined the way of using the users' contents through the phenomenon of 'Barrage'. Therefore, this study discussed the appropriate development path for the user-oriented contents industry in the Chinese Two-Dimensional cultural environment.

The Ethical Clothing Consumption Behavior of Female Adolescents in Jeollanamdo Area by their Shopping Orientation (전남지역 청소년기 여학생의 쇼핑유형과 의류제품의 윤리적 소비행동 연구)

  • Wee, Eun Hah;Park, Woo mee
    • Journal of Korean Home Economics Education Association
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    • v.31 no.3
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    • pp.57-71
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    • 2019
  • This study intended to analyze the ethical clothing consumption behavior of female adolescents and use it as a basic data for education. Specifically, the female adolescents were classified according to their shopping orientation and then the differences among these groups were examined in terms of their ethical consumption behavior of clothing products, i.e., buying, using and disposing. As a result, three groups were identified: pleasure-seeking, intermediate, independence pursuing according to the shopping orientation sub-factors (loyal, enjoyment, impulsive, imitative and independent). The pleasure-seeking group were more likely to conduct ethical use behavior of clothing products, while the independence-pursuing group conducted more ethical buying and ethical disposing behavior. The lower their desire to enjoy shopping itself, the more cautious they are about their own decisions, and the more confident they about buying from the brand and store they liked, the more likely they were to conduct ethical buying behavior of clothing products. On the other hand, when the emotional and desire-seeking tendencies are combined with independent shopping tendencies, the more likely they conduct ethical use behaviors. In addition, the more they make independent purchasing decisions, the more likely they are to conduct ethical disposal behaivors. The results of this study suggest that providing detailed consumer education that considers individual differences in shopping orientation is needed.