• Journal of the Korea Institute of Information and Communication Engineering
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• v.23 no.1
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• pp.1-6
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• 2019

This study visualized users reaction about movies based on keywords with high frequency. For this work, we collected data of movie reviews on . A total of six movies were selected, and we conducted the work of data gathering and preprocessing. Semantic network analysis was used to understand the relationship among keywords. Also, NetDraw, packaged with UCINET, was used for data visualization. In this study, we identified the differences in characteristics of review contents regarding each movie. The implication of this study is that we visualized movie reviews made by sentence as keywords and explored whether it is possible to construct the interface to check users' reaction at a glance. We suggest that further studies use more diverse movie reviews, and the number of reviews for each movie is used in similar quantities for research.

• Proceedings of the Korea Information Processing Society Conference
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• 2019.10a
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• pp.882-884
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• 2019

오늘날 정보화 시대에서는 온라인 쇼핑의 상품리뷰 등 대용량의 텍스트 문서가 존재하며 제품에 대한 정서적인 의견뿐만 아니라 제품 선호도 및 상품 비교와 같은 유용한 정보를 제공한다. 본 논문에서는 사용자가 작성한 상품 리뷰로부터 제품의 특성을 비교하는 비교의견을 추출하기 위해 적용한 다양한 텍스트 마이닝 기법의 비교 결과를 제시한다.

• Proceedings of the Korea Information Processing Society Conference
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• 2023.11a
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• pp.745-747
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• 2023

여러 분야에서 인공지능 모델을 활용한 추천 방법들이 많이 사용되고 있다. 본 논문에서는 관광지의 대중적이고 정확한 추천을 위해 GPT-3 와 같은 생성 모델로 생성한 가상의 리뷰 문장을 통해 KoBERT 모델을 학습했다. 생성한 데이터를 통한 KoBERT 의 학습 정확도는 0.98, 테스트 정확도는 0.81 이고 실제 관광지별 리뷰 데이터를 활용해 관광지를 분류했다.

• Journal of Korea Game Society
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• v.17 no.3
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• pp.33-44
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• 2017

With the development of the Internet environment, various types of online reviews are being generated and exchanged among consumers to share their opinions. In line with this trend, companies are making efforts to analyze online reviews and use the results in various business activities such as marketing, sales, and product development. However, research on online review in industry related to 'Video Game' which is representative experience goods has not been performed enough. Therefore, this study analyzed STEAM community review data using machine learning techniques. We analyzed the factors affecting the opinion of other users' game review. We also propose managerial implications to incease user loyalty and usability.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2014.05a
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• pp.89-93
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• 2014

Reviews are very important for potential consumer' making choices. They are also used by manufacturers to find problems of their products and to collect competitors' business information. But someone write fake reviews to mislead readers to make wrong choices. Therefore detecting fake reviews is an important problem for the E-commerce sites. Support Vector Machines (SVMs) are very important text classification algorithms with excellent performance. In this paper, we propose a new incremental algorithm based on weight and the extension of Karush-Kuhn-Tucker(KKT) conditions and Convex Hull for online Review Spam Detection. Finally, we analyze its performance in theory.

• KIPS Transactions on Software and Data Engineering
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• v.9 no.9
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• pp.259-266
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• 2020

In this paper, we propose a novel scheme for product effect analysis, termed PEM, to find out the effectiveness of products used for improving the current condition, such as health supplements and cosmetics, by utilizing online customer reviews. The proposed technique preprocesses online customer reviews to remove advertisements automatically, constructs the word dictionary composed of symptoms, effects, increases, and decreases, and measures products' effects from online customer reviews. Using Naver Shopping Review datasets collected through crawling, we evaluated the performance of PEM compared to those of two methods using traditional sentiment dictionary and an RNN model, respectively. Our experimental results shows that the proposed technique outperforms the other two methods. In addition, by applying the proposed technique to the online customer reviews of atopic dermatitis and acne, effective treatments for them were found appeared on online social media. The proposed product effect analysis technique presented in this paper can be applied to various products and social media because it can score the effect of products from reviews of various media including blogs.

• Journal of Korea Entertainment Industry Association
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• v.13 no.7
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• pp.1-13
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• 2019

This study tried to explore the contents of film critics' reviews reported in the press. Based on fifty nine Korean movies with over 100,000 audience in 2017, this study collected 1113 reviews from fifty five movies with the exception of four without reviews. This study focused on the correlation between film's overall quality and four evaluation items such as directing, acting, story, and the visual. Examining the difference in the report timing of the review, the length of the review, and the intensity of the opinion, this study also analyzed the relationship between the internal aspects of reviews and box office performance. According to the results, the valence of critics' reviews was generally positive. Looking at the difference of reporting time, this valence was higher in the week before release than in the release week of film. The evaluation items of reviews were highly covered both before movie release and in the opening week. These were significantly declined in the second week of release. In the relationship between the number of reviews by each movie and box office performance, a positive correlation was found.

• Smart Media Journal
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• v.9 no.2
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• pp.69-77
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• 2020

Unlike the past, which was limited to terrestrial broadcasts, many dramas are currently being broadcast on cable channels and the Internet web. After watching the drama, viewers actively express their opinions through reviews and studies related to the analysis of these reviews are actively being conducted. Due to the nature of the drama, the genre is not clear, and due to the various age groups of viewers, reviews and ratings from other viewers help to decide which drama to watch. However, since it is difficult for viewers to check and analyze many reviews individually, a data analysis technique is required to automatically analyze them. Accordingly, this paper classifies the topics of reviews that have an important influence on drama selection and reclassifies them into semantic topics according to the similarity of words. In addition, we propose a model that classifies reviews into sentences according to semantic topics and sentiment analysis through sentiment words.

• Journal of Industrial Convergence
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• v.18 no.2
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• pp.95-100
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• 2020

Among the customer-oriented data used to comprehend the customer, the user review data has received much attention as it provides insights into customer opinion in a detailed and large-scale manner; many customers have come to rely upon and trust the user reviews. Many application developers are cognizant of the importance of user reviews, so they monitor and respond to these reviews. However, due to the absence of a systematic method, developers have been investing their time and money without clear correlation to the customer satisfaction. Therefore, this paper suggests a systematic method to select user reviews from the application market using the Kano Model that deals with customer satisfaction and service quality, thereby maximizing the customer satisfaction under the given time period and budget. This method is constructed in the following phases: the user review collection and requirement elicitation phase in which the developers collect user reviews from the application market and elicit requirements, the Kano Model application and selection phase in which the Kano Model is applied to the elicited requirements and selection occurs based on the quality type, and the stakeholder review and redefinition phase in which relevant personnel gather to review and redefine requirements from an internal perspective.

• Journal of Internet of Things and Convergence
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• v.8 no.5
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• pp.47-54
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• 2022

The development of the Internet of Things led to new services that did not exist before. This required a change to the existing network. This study aims to verify the service quality, satisfaction, repurchase intention relationship, and the moderating effect of online reviews of Chinese consumers using fashion shopping malls. The results of the study showed that from the perspective of consumers in their 20s and 30s in China, the type, reliability, convenience, and interaction of service quality had a positive effect on customer satisfaction and repurchase intention. In addition, negative reviews among online reviews had a great influence on repurchase intention. Based on the results of the study, it will help improve the effect on online product reviews and in-depth understanding of the acceptance of online product reviews for online fashion shopping malls, and establish strategies for fashion companies to effectively manage online product reviews information.