• Management & Information Systems Review
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• v.36 no.2
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• pp.223-237
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• 2017

This study focus on the effect of switching barrier on negative performance. To suggest the negative effect of switching barrier, we reviewed the researches on service-failure and attribution theory. The model which we present in the research study includes the antecedents and consequences of negative emotions(regret, resentment) that caused by switching barriers. The former factors consist of internal attribution and external attribution. The latter factors consist of acceptance, complain, negative word-of-mouth. Survey research is employed to test these hypotheses. Previous researches, such as service marketing, psychology, have been referenced to measure constructs. We collected data involving various service area, and used 189 respondents to analyze these data with LISREL structural modeling. The hypothesized relationships were statistically significant. Internal attribution had positive effect on regret and external attribution had positive effects on resentment. And then regret had significant effects on acceptance and complain behaviour. Also resentment strongly effects on complain behaviour and negative word-of-mouth. We concluded with managerial implications, including the potential to deeper understanding switching barrier.

• Journal of Korea Society of Industrial Information Systems
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• v.11 no.2
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• pp.86-97
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• 2006

From the mid 1990's, the scale of IS had been growing, which resulted in increasing number of failure projects. As a result, the measurement of IS performance was a growing concern. Moreover, the need for research on the relation between IT investment and performance that isfd the concern of CEOs has been raised. In this study, the correlation between the IS functionality and investment was discovered based on the IS success model suggested by DeLone & McLean(1992), a business information system evaluation model by Lee Kuk Hie(1992), a balanced score card by Kaplan & Norton(1992). As a result of the LISREL analysis, the investment in the IS has a positive impact on the quality of both information systems and information. In turn, the quality of both information systems and information have a positive impact on the end-user satisfaction, the end-user satisfaction on the financial performance, customer satisfaction, and internal business processes. This study showed that sufficient investment in IS improved business performance

• Journal of Distribution Science
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• v.8 no.2
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• pp.13-22
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• 2010

Customer Relationship Management(CRM) paradigm has emerged that suggests organizations will be more successfully if they concentrate on obtaining and maintaining a share of each customer rather than a share of the entire market, with information technology(IT) being the enabling factor. This paper presents five key elements that provide the necessary steps that allow and organization to position its people, business process, and information system to establish and take advantage of this paradigm. The key elements are : (1) IT investment, (2) Website application, (3) IT System application, (4) Communication strategies, (5) CRM Performance. The results show that IT investment, IT system application, and Website application play a vital role in enhancing an Organizational Communication. Also, the results show that IT investment, IT system application, Website application, and Organizational Communication play a vital role in enhancing an organization's performance of customer relationship management. Further, this paper discusses the importance of integrating these four elements for achieving effective customer interaction. The author provides academical and managerial implication for business strategies.

• Journal of the Korea Convergence Society
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• v.7 no.1
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• pp.189-196
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• 2016

The ultimate goal of this study is to investigate the cases with respect to smart factory that has been introduced by German government. To do this, the study suggest implications for manufacturing version 3.0 that is one of manufacturing revolution agendas in Korea. The main point of smart factory is the convergence between manufacturing and information and communications technologies such as CPS(Cyber-Physical Systems), MES(Manufacturing Execution Systems), 3D Printer, AI(Artificial Intelligence), and so forth. It is hard to accomplish a complete manufacturing automation. In fact, German government had experienced the failure in pursuing the smart factory agenda. But now the agenda is gradually realized by a variety of success stories from German. Thus, this study is to investigate the well-known success stories that came from German.

• Journal of Convergence for Information Technology
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• v.8 no.5
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• pp.229-236
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• 2018

In the past, technology commercialization was implemented in a narrow sense, such as technology transfer or start-up support. It has been pointed out that lack of entrepreneurial experience, failure in technology development, and insecure markets lead to failure of technology commercialization. The project supporting direct commercialization of technologies owned by academic and research institutes conjoins public funds and operating power of large enterprises to introduce a new technology commercialization model that combines commercialization technology with capital, market, and government policies. And pain points for direct commercializing technology was derived. Through research and analysis, a gap was found between the demand factors and the capability of the actors performing the technology commercialization, and it showed a significant correlation with the paint points. In consequence, measures were drawn to improve support policies to enhance the efficiency of commercialization of technologies held by universities and research institutes.

• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.17 no.4
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• pp.203-208
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• 2017

Recently, the youth unemployment becomes the significant social problems and various industry-university cooperation projects those reflect the job site oriented education are planned and fulfilled at the university in order to help graduates to get the job easily. These efforts, however, becomes job hunting failure or suffers lots of trials and errors without reflecting the correct circumstances of the job market properly. In this paper, we propose the business model for training the 4th grade students as a job site oriented software engineers in BLE fields through tight industry-university cooperation and fulfill the related project. After then, we search for the problems and failure factors of the business model through the correspondence strategy analysis for weaknesses and threat factors and propose the improved and successful business model.

• Culinary science and hospitality research
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• v.17 no.2
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• pp.168-181
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• 2011

The purpose of this study is to establish an effective marketing strategy as the marketing management strategy by inquiring into the effect of service recovery justice on relationship benefit, relationship satisfaction and long-tenn relationship orientation in food service industry with food service customers. This study showed that the service recovery justice has a positive effect on the relationship benefit according to procedural, interactional and distributive justice, and the customer satisfaction is maximized through the relationship benefit, continuing the relationship as long-tenn friendship customers. That means that despite service companies' many efforts, including the establishment of a goal related to service, as their service failures happen frequently by various internal or external factors, active work is needed through the fair relationship benefit as the service recovery strategy to deal with these service failures positively and keep the customer satisfaction and long-tenn relationship orientation.

• Korean Journal of Construction Engineering and Management
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• v.20 no.5
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• pp.137-148
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• 2019

Many construction developers have tried to develop the international PPP (Public-Private Partnership) projects but frequently failed to gain loan investor approval from loan investor. Many of these failures were caused by the risk attitude gaps among project stakeholder. This study aims to compare the risk attitude between the construction investor and loan investor. This study investigated how much differently 21 construction investors and 21 loan investor recognize the risk magnitude corresponding to the same three risk status of 27 risk factors. Construction investors show a more risk-seeking attitude than loan investor in 58 of 81 risk status. Loan investors show a more risk-averse attitude than construction investors in 9 risk factors. These results will contribute to developing the successful PPP project by reducing the risk perception gap between construction investors and loan investors.

• Journal of Convergence for Information Technology
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• v.12 no.4
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• pp.23-30
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• 2022

The study was attempted to investigate the factors influencing the academic procrastination of nursing college students. The subjects who participated in this study were 215 nursing students at one college in the Ulsan were surveyed using a structured questionnairs. Independent t-test, one way ANOVA and Pearson's correlation coefficient, Stepwise regression were performed on the collected data using SPSS 25.0 program. Study finding revealed that fear of failure(β=0.65, p<.001), socially prescribed perfectionism(β=0.29, p<.001), about academic procrastination were significant predictive variables(F=26.68, p<.001). This variables accounted for 28.8% of the variance in core nursing competency. The results of this study can be used as basic data for developing a program to lower the academic procrastination level of nursing students.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.14 no.5
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• pp.61-78
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• 2019

This study is about the effect of the founder's self-efficacy on the sales of the founding company by focusing on the factors that are currently emphasized in the founding education. In particular, this paper starts from the consciousness of the problem that the education that is being implemented to achieve the purpose of successful start-up among various government-based start-up support projects is failing to produce many start-up failures. Entrepreneurs cannot be assessed by objective financial data, but there is a high degree of uncertainty that should be determined based on their personal and learning abilities. In addition, many previous studies, which are likely to be successful when there is a high self-efficacy in a specific field due to the influence of factors such as personal experience or learning, will answer the direction of support for start-up companies. This study focuses on the impact of the founder's self-efficacy on the sales of the founding firms, especially the sales that are the key to the survival of the founding firms. This study has six major studies. First, to analyze whether the self-efficacy of entrepreneurs with respect to entrepreneurship affects the sales of entrepreneurs. Second, to analyze whether the self-efficacy of entrepreneurs with respect to market orientation affects the sales of entrepreneurs. Analysis of whether the founder's self-efficacy affects the sales of the founding firms. Fourth, analysis of whether the founder's self-efficiency affects the sales of the founding firms' understanding of management environment changes. An analysis of whether efficacy affects the sales of a start-up company, and sixth, an analysis of whether the founder's self-efficacy of business model building ability affects the sales of a start-up company. As a result of the empirical analysis, this study found that the self-efficacy of entrepreneurs on product differentiation capability and business model building capacity had a positive influence on the sales of entrepreneurs. The self-efficacy had a positive effect on self-efficacy, and the customer orientation had a positive effect on self-efficacy on business model building capacity. Also, it was confirmed that a path exists between the components of self-efficacy and that self-efficacy through the path has a positive effect on the sales of the start-up company. Therefore, the results of this study suggest the implications of establishing such a path and strengthening self-efficacy to create the survival and start-up performance of a start-up company if the goal of the start-up company is to survive when implementing various support projects for the start-up company.