• The Korean Journal of Archival Studies
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• no.50
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• pp.177-229
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• 2016

Archival reference service is the ultimate goal and outcome of records management. It encompasses a whole range of activities to connect records with the demands for them. Intellectual needs for records are met by the procedure of information disclosure to guarantee the people's right to know and to provide active responses to archival information needs. Thus, it is required to establish an efficient search system by unifying search tools for archives used in information disclosure and sorting out the classification systems and description items according to the archive types. The qualitative enhancement of information disclosure can be expected when there is a harmonious circulation of attributes-such as applicants, records, search tools, and information providers-for the smooth implementation of reading processes in the context of archival reference service. Therefore, the present study holds its significance in the following aspects. First, it presented a picture of pending issues and the reality of reading service processes from an internal perspective by examining the factors and characteristics that influence "reading service."Second, it demonstrated the phenomenon of close interactions among information providers, applicant, search tools, and records in the process of requesting, searching, and providing records. Third, it proposed the need for a total integrated search tool around the pending issues of reading processes at the National Archives of Korea. Fourth, it promoted an understanding of archival information utilization at the working level among information providers. Finally, it showed major differences in the quality of information provision of "reading service" according to the "perceptions" and "attitudes" of information providers.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.30 no.4
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• pp.217-234
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• 2019

National Records Designation System is designed to protect valuable civilian records from loss or damage. It also intends that government administrates important civilian records to raise public concerns civilian records and to foster archival culture in Korea. This study investigates the current states of service fo the designated record through the web page of National Archive of Korea. Major findings are as follows. First, the information of designated records is dispersed in two web pages by the National Archive of Korea, an introductive web page of every collection in the National Archive of Korea and a web page of designated record service. Second, the web page of designated record service provides information of designated records only at collection level, so it is not easy for users to understand the contents of the records. In order to improve the service for the designated record service of the National Archive of Korea, this study proposed the unification of dispersed web pages to provide information of the designated records consistently. It also suggested a facet based directory service and word cloud service to give access to the contents of each designated record collection. The facet based directory and word cloud service will help users to understand the designated records in more detail.

• Journal of Korean Society of Archives and Records Management
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• v.22 no.4
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• pp.151-174
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• 2022

Archival descriptions are significant in utilizing archives, as they are important tools for archival research and use. Meanwhile, content services are key services in modern society, where the use of archives and the importance of content are increasing. In this study, archival descriptions and content services were not viewed as different areas but as a relationship that could advance complementarily. This is because if archival descriptions are rich and well-prepared, high-quality content can be produced based on them, and archival descriptions can be enriched if well-made content is supplemented or linked to the descriptions again. This study intends to reveal the complementary relationship between archival descriptions and content services and propose an advancement plan based on this relationship. As such, the current status and problems of the archival descriptions and content services of the National Archives of Korea and the Presidential Archives website were analyzed, and the UK's National Archives (TNA), the USA's National Archives and Records Administration (NARA), the Seoul Metropolitan Archives, and the Korea Democracy Foundation's Open Archives were selected as exemplary cases for comparison. Based on the implications of the six analyzed institutions, an advancement plan for archival descriptions and content services, as well as a complementary development plan, was proposed. Through this study, it is expected that archival descriptions and content services will develop in a mutually complementary direction.

• Journal of Korean Society of Archives and Records Management
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• v.12 no.3
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• pp.177-201
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• 2012

This study investigated the status of information services in records and archives centers using the Web to survey and by interviewing archivists and professionals. Services offered are not various, but some actives services including offering records via SNS and provising exibitions using records are offered. Many of the requested records are for evidence and reference for works, and the finding aids are limited in their functions. Also, the barriers in offering services were mostly due to the fact that the duties of managing records are mostly performed by one profession, and they have not enough time to provide services with the lack of manpower. Also the arrangement and description level is not enough and the records systems have limitations including lack of search functions. For better services, improvement of the systems and the supplement of manpower is considered to be most urgent.

• The Korean Journal of Archival Studies
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• no.50
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• pp.351-388
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• 2016

The purpose of this study was to survey the electronic records for professionals on the effectiveness of the government's 3.0 full-text open information service (FOIS). By using Authenticity, Reliability, Integrity, and Usability as criteria, the management conditions of electronic records on InterPARES were analyzed in the public sector. Through this analysis, this study provided some suggestions on how management conditions for electronic records for the government 3.0 FOIS may be improved. A direction to ensure effective electronic records management was also suggested. Based on the literature review, a questionnaire was developed. The study results were as follows. First, Authenticity and Reliability were lower than the other criteria scores. In particular, Integrity had a higher score while Authenticity, Reliability, and Usability showed average scores. Second, there were various perspectives on electronic records management depending on the individuals' backgrounds and no statistically significant differences were found. In particular, administrators who are in their thirties and archivists with two to four years of experience showed higher scores in the four criteria. Based on these results, this study suggested systematic improvement plans for functions and services based on the four criteria in the Korean government's 3.0 FOIS.

• Journal of Korean Society of Archives and Records Management
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• v.22 no.3
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• pp.103-124
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• 2022

This study aims to suggest the use-based policies for archival reference service by investigating the actual archival uses and services of the National Archives of Korea (NAK). Considering that there is little information on the overall archival reference service by NAK, an exploratory research method is adopted to understand the current status and issues of the service. In this study, the use of archival records in NAK is investigated from statistical data, and service cases by record type are collected through interviews with archival service professionals of NAK. Then, the success and risk factors of the archival reference service are analyzed in three categories of human resources (reference archivists' competency), tools (finding aids), and records (appropriateness and sufficiency). Based on these analyses, archival reference service policy directions are proposed to strengthen the two different archival roles as "arsenal of rights protection" and "academic information provider."

• Journal of Korean Society of Archives and Records Management
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• v.18 no.3
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• pp.165-191
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• 2018

The National Archives of Korea and other archives now provide services through social media such as Facebook or Twitter, and use such platforms to interact with users. To be specific, users communicate with and get information from these archives via the National Sinmoongo, the place for civil petition. Therefore, it is significant to understand the users' needs and the contents of the communication by analyzing the comments and petitions that have appeared in these channels. For this, this study analyzed users' perceptions and information needs shared through social media and the National Sinmoongo of the National Archives of Korea. The social media content analyzed here were posts and comments from the Facebook accounts of the National Archives of Korea, e-Record, the Busan Archives, and the Presidential Archives of Korea. Also, sentences containing the words "National Archives of Korea" and "Presidential Archives of Korea" that have appeared in texts in the National Sinmoongo were analyzed. Based on the analysis results, suggestions that could activate the user-centered archival information services in the archives and records centers were made.

• Journal of Industrial Convergence
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• v.20 no.12
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• pp.163-169
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• 2022

The importance of record management is emphasized in various fields. In the field of sports in particular, the importance of record management is key, and many efforts are being made to keep a record of the history of many sports. Therefore, in this study, a plan to develop a sports record information service centered on basketball was proposed. In this study, the sports records information service development plan that is described not only has an eye toward developing technology, but is also described from the perspective of records management, which has recently been in high demand. To this end, a demand analysis was conducted on prospective users through FGI, and procedural elements of record analysis were derived. In addition, the system structure and database schema were designed, and a screen for managing and browsing records was presented. Through this study, it is expected that research on sports record management will be able to be actively conducted in the record management field.

• Proceedings of the Korea Information Processing Society Conference
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• 2019.10a
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• pp.980-983
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• 2019

최근 지능형 기술(Intelligence Technology)의 발전과 더불어 공공서비스에 지능형 기술을 적용하기 위한 연구가 활발하게 진행되어 오고 있다. 2017년 11월 보도자료를 통해 행정안전부에서도 4차 산업혁명 시대, 지능형 서비스 등 기록관리체계 재편의 필요성을 강조하였지만 여전히 공공기록관이 제공하는 지능형 서비스는 찾아보기 어렵다. 이에 본 연구는 사용자 중심의 지능형 기록정보서비스방안으로 인공지능 기술을 활용한 챗봇 서비스를 구현하였다. 이를 위해 카카오톡 플랫폼을 채택하였으며 국가기록원을 API를 이용하여 기록물 검색 챗봇을 구현하였다.

• Journal of Korean Society of Archives and Records Management
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• v.9 no.1
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• pp.77-98
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• 2009

The purpose of the study is to analyze the user satisfaction of 'the Presidential Web Record Service' using a proposed model of the user satisfaction index which consists of contents quality, service quality, and system quality. In addition, user's royalty and compliant are also measured in this study. This study shows that satisfaction of contents quallity and system quality influence significantly on the user satisfaction. And contents quality, service quality, user satisfaction show a significant relationships to user's royalty.