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http://dx.doi.org/10.14404/JKSARM.2018.18.3.165

Directions for Vitalizing Archival Information Services based on the Analysis of SNSs and Civil Petitions  

Jeong, Hye Jeong (명지대학교 기록정보과학전문대학원)
Rieh, Hae-young (명지대학교 기록정보과학전문대학원)
Publication Information
Journal of Korean Society of Archives and Records Management / v.18, no.3, 2018 , pp. 165-191 More about this Journal
Abstract
The National Archives of Korea and other archives now provide services through social media such as Facebook or Twitter, and use such platforms to interact with users. To be specific, users communicate with and get information from these archives via the National Sinmoongo, the place for civil petition. Therefore, it is significant to understand the users' needs and the contents of the communication by analyzing the comments and petitions that have appeared in these channels. For this, this study analyzed users' perceptions and information needs shared through social media and the National Sinmoongo of the National Archives of Korea. The social media content analyzed here were posts and comments from the Facebook accounts of the National Archives of Korea, e-Record, the Busan Archives, and the Presidential Archives of Korea. Also, sentences containing the words "National Archives of Korea" and "Presidential Archives of Korea" that have appeared in texts in the National Sinmoongo were analyzed. Based on the analysis results, suggestions that could activate the user-centered archival information services in the archives and records centers were made.
Keywords
National Archives of Korea; Facebook; National Sinmoongo civil petition; Archival Information Service; SNS;
Citations & Related Records
Times Cited By KSCI : 6  (Citation Analysis)
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