• Proceedings of the Korean Society for Quality Management Conference
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• 2006.04a
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• pp.28-41
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• 2006

In this study, an investigation was done into service quality factors of infant education institutes, after which a positive verification was made in the rotation of cause and effect between service quality, service value and customer satisfaction. Based on this verification, strategies were presented for plans to improve the service qualify of infant education. In addition, identification was made into factors that affect customer satisfaction, re-registration intention and recommendation to others in putting forward service operational strategies for infant education institutes and making a comparative analysis on kindergartens and daycare centers.

• Proceedings of the Korean Information Science Society Conference
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• 2007.06b
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• pp.152-155
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• 2007

본 논문은 교육 서비스의 안정적인 품질을 제공하고 개방된 외부 인터페이스를 통해 외부 LMS 등과도 연동이 손쉽게 되며 영상자료공유 연동을 통해 동영상에 대한 공유가 가능한 실시간 화상 외국어 교육 플랫폼에 관한 것으로 타 교육 솔루션보다 확장성, 안정성, 기능성 면에서 차별화 되는 특징을 가지며 사업 현실에 적용이 유리한 이점을 제공한다. 또한 3rd 파티 어플리케이션의 이식도 가능하여 새로운 번들형 서비스를 손쉽게 만들어 낼 수 있고 그 개발비용을 최소화 하여 유사 솔루션에 대한 가격 경쟁력을 확보할 수 있는 장점을 가진다.

• 한국IT서비스학회:학술대회논문집
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• 2006.11a
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• pp.576-581
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• 2006

인터넷기반의 서비스는 메신저, VoIP 등의 통신서비스를 수용하고, 음악, 영화, 교육, 게임 등 컨텐츠 서비스와의 연계도 자연스럽게 확대되고 있다. 차세대 통신네트워크인 BcN은 IP 전달망을 기반으로 접속, 제어, 서비스계층간에 독립적인 계층구조를 가지며, 다양한 통신+방송+데이터 융합 서비스를 안전하고 보장된 품질로 제공하기 위한 망 인프라이다. 다기능 단말과 다양한 접속 서비스 등 복합적인 통신환경을 사용하는 고객에게 다양한 융합서비스를 효율적으로 제공하기 위하여 컨버전스서비스 제공구조의 정립은 차세대통신서비스 제공자에게 매우 중요하다. 본 논문에서는 현재 BcN 컨버전스 환경을 기술하고, ITU-T에서 진행중인 통합서비스 관련 표준화 동향을 정리하며, BcN 컨버전스 서비스 제공방안을 고찰하였다.

• Proceedings of the Korea Society for Industrial Systems Conference
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• 2000.11a
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• pp.587-596
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• 2000

현대 사회는 경제, 사회, 문화 등의 모든 분야에 걸쳐 극심한 경쟁상황에 직면하여 생존과 발전을 위해 고객위주의 전략을 수립하지 않으면 안 된다. 국내의 교육시장도 마찬가지로 교육시장 개방과 주 고객인 진학예정 학생수의 감소, 교육기관 특히 대학의 과잉으로 말미암아 대학간의 경쟁이 치열해 졌으며 특별한 대책이 없는 한 머지않아 상당수의 대학이 사라질 형편이 되었다. 이런 현상은 지방대학의 경우 더욱 심한 상황이고 따라서 각 대학들은 다양한 생존전략을 수립하여 어려움을 극복하고자 한다.(중략)

• The Journal of Korean Association of Computer Education
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• v.17 no.2
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• pp.53-64
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• 2014

The purpose of the study is to develop a scale for measuring learning outcomes in the distance teacher training programs. In order to develop the measurement instrument, the forty-four items were developed based on the literature review and ten experts' review. For data collection, a web-based survey was conducted among teachers taking a distance teacher training program at National Education Training Institute. With the data of 205 sample size from the first survey, the Exploratory Factor Analysis was conducted and seven factors were identified. In order to validate the test, the Confirmatory Factor Analysis was performed with 293 respondents from the second survey. In conclusion, this study reports the reliability and validity of a scale for learning outcomes in distance teacher training programs consisting of seven factors with 34 items; 1) system quality, 2) content quality, 3) service quality, 4) use, 5) benefit, 6) satisfaction, 7) transfer.

• The Korean Journal of Archival Studies
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• no.16
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• pp.201-256
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• 2007

Nowadays Korean main archives and manuscript repositories are planning to develop archival information service for students and teachers in their web sites. This study is aimed at discovering main issues of developing archival information service for students and teachers and finding a solution. The goal of archival information service for students and teachers is the promotion of use through launching service and the gradual growth of archival management program. The customer group is segmented into the students and teachers who are learning and teaching Korean history in classroom. As a result of analyzing curriculum and educational environment, the archival information must be developed into teaching-learning materials. And the processing archival information into archival content is needed. Consequently the character of archival information service for students and teachers is conceptualized as archival content service for teaching-learning materials. At every step of developing archival content service for teaching-learning materials, the next main points are considered and achieved. First, the strategy of customer-focused service must be the same from beginning to end. Second, the growth of traditional archival management(e.g. classification, description and finding aids) must be contributed. Third, the collaboration system leading by professional education staff must be organized. Fourth, the archival information must be related with teaching-learning activities. Fifth, the quality of content is more important than the quantity of it. Sixth, the networking with another agencies for cooperation must be considered.

• Journal of Korean Society for Quality Management
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• v.39 no.1
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• pp.155-166
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• 2011

In this research, we study on to find the inter-relation among education service quality and customer satisfaction and re-use focusing on E life-long education center. Education service quality consists of four factors such as training center's facility, trainer, employee's service and operating service. As like the results of this research, we found that three factors of education service quality such as facility, trainer and operating service give a positive effect to customer satisfaction and also we found that customer satisfaction gives a positive effect to re-use.

• Journal of Venture Innovation
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• v.1 no.1
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• pp.181-195
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• 2018

The purpose of this study is to investigate the effect of service quality of a theater on the customer experience value and performance satisfaction and to test causality between variables. For this purpose, Study model was created from the previous studies and performed a survey with the customer who visited Performance Theater. In this study, employee kindness, facility excellence, convenience, and facilities were set as independent variables, and performance satisfaction was selected as a dependent variable. The cultural value and economic value of customer experience were examined as Moderating variables between two variables. Based on the results of this study, It was found that employee's kindness, facility excellence, and convenience have a significant effect on performance satisfaction in performing arts facilities. convenience, there was perfect mediated effect of customer experience between service quality of a theater and performance satisfaction centered on cultural value and economic value. The employee's kindness variable was examined as a perfect mediation of cultural value, and economic value as a sectoral mediation. The excellence variables of the facilities appeared as partial mediations in cultural values and as complete mediations in economic values. In the case of the auxiliary facilities, the significance test failed. According to the results of the research, it was confirmed that convenience service for customers is the most important variable. This result suggests that the service quality of a theater should be basically maintained in terms of the kindness of the facility and staff, and that the customer is more satisfied with the performance than the audience convenience service provided from the Theater. The venue suggests that customer service and reception, purchase of tickets, refund method, and staff training should be thoroughly done so that audiences can make the Theater.

• Journal of the Korean Society for Library and Information Science
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• v.57 no.4
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• pp.289-310
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• 2023

Sharing and reusing data has become essential. Data repositories are a key tool for sharing and reusing this data. The purpose of this study is to propose the service of EcoBank, which is being built and operated by the National Institute of Ecology. To achieve the research purpose, 10 out of 123 foreign data repositories in the field of ecology registered on re3data.org were selected, investigated, and analyzed. As a result of the analysis, three services were derived in common. The three services consist of first, research data policy, second, research data quality review, and research data management training and workshops. Here, in order to share EcoBank's global data, it is necessary to register with a data repository registry such as re3data.org, and it is proposed that certification be promoted to ensure the reliability and quality of the repository.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.11 no.3
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• pp.1071-1078
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• 2010

This paper measures the effects of the quality of the technology entrepreneurship educating program over participants' satisfaction and referring will. The paper focus on developing the best techno-entrepreneurship educating program alternative at the national level through evaluating and improving the quality of TEC Program (developed in NC State University in U.S. and applied in Korea). This paper applies SERVQUAL model to evaluate the quality of TEC program in affecting the participant's satisfaction and referring will, with collecting questionnaire sheets from participants of TEC program since 2007. The result of research show and confirm the high level of satisfaction and referring will existing among TEC program participants basing upon strong (+) correlation result between core components of SERVQUAL; tangibles, assurance, reliability and participants' satisfaction with referring will.