• The Journal of Information Systems
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• v.20 no.2
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• pp.37-55
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• 2011

Ubiquitous tourism information systems are more and more required to provide cultural contents comprising material heritage, performing art, folk tradition, handicraft or customs of everyday life, along with traditional tourist information about hotel facilities and infrastructure. This study attempts to investigate the effect of tourists' hotel preference attributes in terms of their satisfaction with ubiquitous tourism service. In so doing, 145 questionnaires were used to analyze the satisfaction of u-tourism service and the hotel preference attributes through the field survey. The questionnaires were collected from hotel employees who had experienced the ubiquitous tourism service. It is found that some of hotel-preference attributes positively influence u-tourism satisfaction but not all of them did. Service and differentiation attributes had an impact to u-tour and u-hotel function. And beverage attributes, to u-tour function, and convenience attributes, to u-hotel function. These findings mean that the hotel built u-tourism infrastructure gain a competitive advantage than the otherwise hotel.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2000.10a
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• pp.439-447
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• 2000

현재 방범 시스템은 적외선, 초음파 둥의 I-지기의 신호에 의존하여 외부로부터의 침입을 감지하고 있으나 방범 시스템이 설치된 환경에 따라 이런 감지기의 정확성이 달라지므로 오 동작의 가능성을 포함하며 신뢰성이 저하되고 있다. 실제 외부로부터의 침입을 확인하기 위해서는 화상과 음성 그리고 감지기의 신호를 조합하여 정확한 판단이 가능하지만 화상을 전송하기 위해서는 고가의 회선비용을 부담해야만 한다. 하지만 인터넷을 이용하여 화상을 전송하는 제품들이 출시되면서 Real-time 화상감시가 가능해졌다. 이런 화상감시 제품들은 Netscape, MS Explorer와 같은 표준 Web Browser을 통해 Real-time으르 전세계 어디서나 화상을 감시할 수 있다는 장점을 가지고 있다. 적용분야는 호텔주변, 관광지의 여러 명소에 설치 후 홈페이지에 링크시켜 홍보용으로 사용하거나 공장 주요시설, 교통상황 둥의 중요지역의 Monitoring에 활용하고 있다. 그러나 방범 시스템에 적용하기에는 감지기의 확장성, 방범 관제센터 시스템과의 연동이 부족하여 본 고에서는 현재 출시된 화상감시 시스템과 기존 방범시스템을 Integration하여 방범의 최종 목표인 화상과 감지기 신호의 조합에 따른 정확한 방범시스템의 구현에 대해서 기술하고자 한다. 화상방범시스템의 구현은 크게 두 가지로 나누어지며 첫째는 화상감시 시스템과 방범시스템간의 통신을 설계하는 것으로 기존 대부분의 방범시스템이 사용하는 RS-485 통신 프로토콜을 재설계하여 화상감시 시스템과의 통신을 설계하였으며 둘째는 화상감시시스템과 관제센터 시스템간의 통신을 설계하는 것으로 현재 화상감시 시스템의 TCP/IP 프로토콜을 이용한 socket 통신으로 관제센터 시스템과의 실시간 데이터 전송을 가능하게 했다. 이 시스템을 활용할 경우 고객들은 반드시 관제센터시스템의 인증을 거쳐야 하므로 고객의 DataBase를 축적할수 있으며 이 정보를 활용하여 인터넷 화상방범 서비스 Potal Site구축이 가능하다는 장점이 있다.

• Journal of Intelligence and Information Systems
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• v.16 no.4
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• pp.147-157
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• 2010

With the immergence of the iPhone, the interest in Smartphones is getting higher as services can be provided directly between service providers and consumers without the network operators. As the number of international tourists increase, individual tourists are also increasing. According to the WTO's (World Tourism Organization) prediction, the number of international tourists will be 1.56 billion in 2020,and the average growth rate will be 4.1% a year. Chinese tourists, in particular, are increasing rapidly and about 100 million will travel the world in 2020. In 2009, about 7.8 million foreign tourists visited Korea and the Ministry of Culture, Sports and Tourism is trying to attract 12 million foreign tourists in 2014. A research institute carried out a survey targeting foreign tourists and the survey results showed that they felt uncomfortable with communication (about 55.8%) and directional signs (about 21.4%) when they traveled in Korea. To solve this inconvenience for foreign tourists, multilingual servicesfor traffic signs, tour information, shopping information and so forth should be enhanced. The appearance of the Smartphone comes just in time to provide a new service to address these inconveniences. Smartphones are especially useful because every Smartphone has GPS (Global Positioning System) that can provide users' location to the system, making it possible to provide location-based services. For improvement of tourists' convenience, Seoul Metropolitan Government hasinitiated the u-tour service using Kiosks and Smartphones, and several Province Governments have started the u-tourpia project using RFID (Radio Frequency IDentification) and an exclusive device. Even though the u-tour or u-tourpia service used the Smartphone and RFID, the tourist should know the location of the Kiosks and have previous information. So, this service did not give the solution yet. In this paper, I developed a new convenient service which can provide location based information for the individual tourists using GPS, WiFi, and 3G. The service was tested at Insa-dong in Seoul, and the service can provide tour information around the tourist using a push service without user selection. This self-tour service is designed for providing a travel guide service for foreign travelers from the airport to their destination and information about tourist attractions. The system reduced information traffic by constraining receipt of information to tourist themes and locations within a 20m or 40m radius of the device. In this case, service providers can provide targeted, just-in-time services to special customers by sending desired information. For evaluating the implemented system, the contents of 40 gift shops and traditional restaurants in Insa-dong are stored in the CMS (Content Management System). The service program shows a map displaying the current location of the tourist and displays a circle which shows the range to get the tourist information. If there is information for the tourist within range, the information viewer is activated. If there is only a single resultto display, the information viewer pops up directly, and if there are several results, the viewer shows a list of the contents and the user can choose content manually. As aresult, the proposed system can provide location-based tourist information to tourists without previous knowledge of the area. Currently, the GPS has a margin of error (about 10~20m) and this leads the location and information errors. However, because our Government is planning to provide DGPS (Differential GPS) information by DMB (Digital Multimedia Broadcasting) this error will be reduced to within 1m.

• The Journal of the Korea Contents Association
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• v.16 no.11
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• pp.72-82
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• 2016

Various studies have been done in medical service area but they have just focused on the examination of the relationships between cause and effect variables. This study, thus, empirically analyzed qualitative data regarding medical service problems using word cloud technique. The major results of the paper are as follows. The data reveal ten sources in medical service - forced treatment, excess inspection, misdiagnosis, carelessness, inexperienced service, waiting for emergency, reservation problem, unkindness, process problem, and inconvenience. Major words in the category of irrecoverable service failure are misdiagnosis, careless treatment, and inexperienced service whereas those in recoverable service failure are unkind attitude and negative experience in reservation system. Those who experienced a medical service problem are usually engaged in a public act and they make public protests and legal action against very severe problems. The conclusion of this study also suggests a summary, implication, and agenda of the research.

• The Journal of the Korea Contents Association
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• v.7 no.5
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• pp.138-145
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• 2007

Mobile network evolution and development of USN technologies introduce new business model based on context awareness. Cellular operators provide friend finding service using cell based location information and telematics service using GPS location information. Recently cellular operators provide yellow page service based cell based location information. In this paper, we develop mobile tour application on WIPI platform based on location information. Mobile tour information services provide the best information based on context awareness using user location information from LBS(Location Based Service) Platform, season, weather conditions, time from Web server, and personal preference information stored in database. Mobile tour information service application is developed on WIPI platform.

• Journal of Korea Society of Industrial Information Systems
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• v.8 no.3
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• pp.51-60
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• 2003

In the radical char]go of the business environments that the existing facilities can not guarantee the business-frosts anymore, enterprises have been importing ERP system. In Korea, Sam-sung Electronics did it for the first tin in the latter half of 1994 and other enterprises succeeded. Currently, government and public enterprises as well as most of the large enterprises are employing ERP system to sharpen the competitiveness and to win the business transparency. On the other hand, it is harder for small and medium enterprises shaded by the large enterprises to be well-equipped with information system such as ERP, because they have already suffered from chronic financial difficulties and shortage of many resources. Most of all, they prefer the short-term project that does not need much tine for them to make decisions and to carry out fully. Grounded on the above factors, in this work, I suggest the suitable ERP model for the small and medium enterprises and the successful importing process of ERP, which is derived from the previous researches made by other masters' thesis. If necessary information and human resources are interchanged pertinently between local education institute and small and medium enterprise, the latter could not only deal with the confronted difficulties successfully inside and outside but attain the goal of being proficient in up-to-minute high technology. Besides, giving the students the opportunity of researching into the practice of the business they have not ever known, local universities could help their students accumulate knowledges and acquire ideas which could not be achieved in pure academic studies. When the above-mentioned procedure is over, the students might get the intellectual faculty to ponder on the future more concretely and enter a profession more carefully. In the result, we would raise up the percentage of the employment among the graduates. And active participation of university professors is the last important factor that assists the small and medium enterprises for introducing ERP system successfully. Their scholarly attainments play an important role in strengthening local economy and make the business competitiveness balanced between the capital and the local economy.

• Journal of Korea Spatial Information System Society
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• v.11 no.4
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• pp.47-55
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• 2009

As the wireless internet technology such as mobile phone, WIBRO, HSDPA develops, customized location-based services for traffic, tourism, shopping, and emergency relief has lately attracted attention. For giving customized services. we should consider dynamic characteristics of moving object which continuously change their location. In this paper, we define the context trigger type of moving object and design triggering method for processing context generated by moving object. Also we propose location-based push service platform including context trigger of moving object for supporting location-based information to user. The proposed system gathers moving object stream from the terminal based on MS-assisted or Stand-alone positioning mode of embedded GPS in terminal extract user context by user device agent, and send context information to server.

• The Journal of the Korea Contents Association
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• v.7 no.7
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• pp.124-132
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• 2007

In hospitality industry many firms choose the franchise system in order to enlarge their market share and to decrease risks. Small businessmen also accept the franchise contract as a good way of starting their business. With the contract franchisees take advantages of marketing, fiance, and operations from franchisers by paying several related fees or royalties. In this study factors influencing franchisees' satisfaction for the contract were identified. And the study also found that there was a significant difference in the degree of influencing among the factors.

• Journal of the Korea Society of Computer and Information
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• v.27 no.10
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• pp.137-146
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• 2022

In relation to the travel itinerary recommendation service, which has recently become in high demand, our previous work introduces a method to quantify the popularity of places including tour spots, restaurants, and accommodations through social big data analysis, and to create a travel schedule based on the analysis results. On the other hand, the generated schedule was mainly composed of travel routes that connected tour spots with the shorted distance, and detailed schedule information including restaurants and accommodation information for each travel date was not provided. This paper presents an algorithm for constructing a detailed travel route using a scenario template in a travel schedule created based on social big data, and introduces a prototype system that implements it. The proposed system consists of modules such as place information collection, place-specific popularity score estimation, shortest travel rout generation, daily schedule organization, and UI visualization. Experiments conducted based on social reviews collected from 63,000 places in the Gyeongnam province proved effectiveness of the proposed system.

• Journal of Digital Convergence
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• v.16 no.3
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• pp.291-301
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• 2018

Supply chain in service sector has been established on the premise that firms need to manage their process uncertainties to satisfy customers in an efficient manner. Information sharing and synchronization play key roles in minimize uncertainties from their involved supply chain. The duality of customers being inputs providers as well as consumers, differentiates service supply chains from manufacturing and is a challenging issue to traditional supply chain management. The service supply chain is a structured network which should be managed with supply chain theory and principles. Various key operations need to be carried out through a highly integrated and collaborated service supply chain and supporting information hub. The purpose of this paper is to present the issues and key components in the service supply chain, where the repetitive service is provided along the value chain, such as tourism, restaurant, mega-sized hospital supply chain.