• Title/Summary/Keyword: 관계 진정성

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Sevoflurane Sedation Using a Nasal Cannula in Pediatric Patients (소아환자에서 경비 캐눌라를 이용한 세보플루란 흡입 진정)

  • Ji, Sang-Eun;Kim, Jong-Soo;Kim, Jong-Bin;Kim, Seung-Oh
    • Journal of the korean academy of Pediatric Dentistry
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    • v.40 no.3
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    • pp.194-200
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    • 2013
  • A total of 14 children who visited the department of Pediatric dentistry of Dankook University Dental Hospital from January, 2012 to May, 2012 and decided to get dental treatment under inhalation sevoflurane deep sedation, were studied to determine the effectiveness of end-tidal sevoflurane, respiratory and cardiovascular function to analyze monitoring sheets. The Heart rate (H.R) data were mean 101.4 rate/min (76.4-135.4 rate/min). The systolic blood pressure data mean were 96.9 mmHg (84.2-109.2 mmHg) and diastolic blood pressure data mean were 50.5 mmHg (34.0-62.0 mmHg). The Respiration rate (R.R) data mean were 24.4 rate/min (15.0-36.7 rate/min). The $SpO_2$ data mean were 99.4% (97.5-100.0%). The end tidal $CO_2$ ($ETCO_2$) data mean were 27.8 mmHg (16.4-38.0 mmHg). The end-tidal sevoflurane data mean were 1.9 vol% (1.0-3.4 vol%).

A Study on the Effect of Customer Type on the Service Environment. (고객의 형태가 서비스 환경에 미치는 영향에 관한 연구)

  • Kim, Young-Cheol;Kim, Gye-Soo
    • Proceedings of the Korean Society for Quality Management Conference
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    • 2007.04a
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    • pp.273-278
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    • 2007
  • 본 연구는 고객의 형태에 따라 서비스 유형을 결정하는 지표를 설정하기 위하여 고객의 쇼핑태도를 절약형 고객, 단골고객, 개인화고객, 편의고객으로 분류하여 각각의 유형별 고객이 쇼핑태도와 SERVQUAL과의 인과관계를 분석하고 서비스 방향을 설정하기 위함이다. 본 연구는 SERVQUAL과 소비자의 소비 패턴과의 인과관계를 분석하여 기업이 제공하는 서비스의 도구를 개발하여 소비자가 원하는 서비스 경영의 방향을 설정하여 높은 수준의 품질과 서비스를 제공할 수 있는 도구를 개발하기 위함이다. 본 연구는 경기, 충북 지역의 20세-30세의 남 ${\cdot}$ 여를 대상으로 설문하여 최근 젊은층의 소비 패턴을 분석하여 그동안 서비스 기업의 문제점인 고객 불만족, 고비용 저효율, 진정한 성과를 거두지 못한 구조직인 문제점을 해결할 수 있는 방안을 찾고자 하였다. 따라서 본 연구의 목적은 국내 젊은층을 주 고객으로 하는 서비스 기업에 적용 가능한 서비스 모형을 설정하기 위한 접근방법을 탐색하는데 있다.

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A Study on the Impact of Corporate Publicity on Social Responsibility Perception and Brand Attitude (기업의 공공성이 사회적 책임 인식과 브랜드 태도에 미치는 영향 연구)

  • Kang, Soyoung
    • The Journal of the Korea Contents Association
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    • v.20 no.7
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    • pp.379-391
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    • 2020
  • The growth paradigm that has led Korea for the last few decades is now reaching its critical point. Rather than focusing on the outcomes created by severe competitions of individual companies, a growth based on win-win system and solidarity focusing on public interests is more called for. In this background, I would like to examine the concept of corporate publicness and what factors consist of it. The study aims to verify a causal relationship that corporate publicness affects the corporation's social responsibility and consumers' favorability and credulity toward the company, and looks for the possibility that corporate publicness is recognized as a corporation's substantive competitiveness and an important management activity for its sustainability. The results of the study shows that corporate publicness is composed of 5 dimensions: sincerity, activeness, pursuit of public interest, harmony, and community spirit. Then the study statistically verifies that corporate publicness significantly has a positive impact on the overall evaluation results of a corporation's social responsibility. Lastly, the study confirms that corporate publicness and socially responsible activity of a company have a positive influence overall on the attitude toward the corporate brand. Based on these results, an implication is drawn that strengthening corporate publicness and its practice in action should be emphasized for a corporation to keep making outstanding performances in a sustainable way.

검색엔진의 서비스품질이 고객만족과 충성의도에 미치는 영향 - 인터넷 검색포털 서비스 중심으로 -

  • Park, Ju-Seok;Son, Jun-Ho;Jin, Jeong-Suk
    • 한국경영정보학회:학술대회논문집
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    • 2008.06a
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    • pp.595-603
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    • 2008
  • 오늘날 인터넷을 통한 정보검색이 일상화되면서 생활상식에서부터 기존에 서적이나 논문 등을 통해서만 알 수 있었던 전문지식까지도 손쉽게 찾을 수 있게 되었다. 즉, 현대생활에 있어서 검색엔진은 원하는 정보를 빠르고 정확하게 찾을 수 있게 해준다는 점에서 매우 중요하다고 할 수 있다. 하지만 이러한 중요성에도 불구하고 검색엔진 기술적인 연구이외에는 서비스 품질이나 고객만족에 대한 연구는 활발하게 이루어지지 않고 있다. 따라서, 본 연구에서는 검색엔진 서비스에 있어서 서비스 품질과 서비스가치, 고객만족, 충성의도의 관계를 연구모형으로 설정하고 이들간의 관계를 분석하였다. 그 결과 서비스품질의 정확성, 정보함유량, 사이트 이미지, 편리성이 서비스가치에 정(+)의 영향을 미치는 것으로 나타났으며, 그중에서 정확성, 사이트 이미지, 신뢰성은 고객만족에도 정(+)의 영향을 미치는 것으로 나타났다. 또한 서비스가치가 높을수록 고객만족은 상당히 높아지는 것으로 나타났으며 고객만족이 충성의도에 많은 영향을 주는 것으로 나타났다. 본 연구의 결론은 검색엔진 서비스 기업이 경쟁우위를 유지하기 위해서는 서비스가치의 구현을 통한 지속적인 고객만족을 달성해야 하며, 이를 위해 정확성, 정보함유량, 편리성, 사이트 이미지에 중점을 둔 고품질 서비스 전략의 필요성을 시사하고 있다.

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주자(朱子) 『주역본의(周易本義)』에서 합리적 판단과 도덕적 선택에 관한 연구 - 소옹(邵雍)·정이(程頤)와의 비교를 중심으로 -

  • Ju, Gwang-Ho
    • Journal of Korean Philosophical Society
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    • v.126
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    • pp.377-401
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    • 2013
  • 일반적으로 성리학에서는 개인의 이익보다 도덕적 선택을 우선하라고 요구한다. 그러나 "주역"에서는 결코 이익을 죄악시 하지 않는다. 이 글은 성리학자이면서 역학자인 주자의 이익과 도덕에 대한 입장을 추적하는 연구이다. 주자가 소옹의 결정론적 세계관과 도덕적 자유의지를 강조하는 이천의 관점을 결합함으로써 완성하고자 한 것은 "주역"의 서(筮) 속에서 리(理)를 확인할 수 있다는 것이었다. 점서(占筮)의 결과가 그렇게 나오는 것은 그에 해당하는 이치가 있기 때문이라는 말이다. 그런데 "주역"의 리(理) 즉 역리(易理)란 오랜 경험과 관찰을 통해 확보된 사회적 존재로서 인간의 심리적 행위적 경향성의 총합이다. 그리고 그 구체적인 내용은 바로 상황적 합리성과 타자와의 조화로움이다. 이 리(理)는 우주와 사회의 정해진 질서로서 우리에게 주어진다. 개인은 이 주어진 질서에 따를 수 있는 자유와 함께 따르지 않을 수 있는 자유를 지닌다. 때문에 정해진 질서와 그 속에서의 개인의 자유의지는 양립가능한 것으로 받아들여지고, 그런 의미에서 주자는 약한 결정론자라고 할 수 있다. 성리학은 우주의 질서로부터 부여받은 당위의 법칙에 자발적으로 동의할 것을 요구한다. 그것이 가장 올바른 선택이면서 동시에 자신에게 가장 이로운 선택이기 때문이다. 주자는 상황적 합리성과 타자와의 조화로운 관계에서만이 자신의 진정한 이익을 추구할 수 있다고 생각한다. 타자와의 유기적 관계를 부정하고 유아적(唯我的) 이익만 추구하려는 자는, 사회적 존재로서 인간이 지니는 심리적 행위적 경향성을 무시한 어리석은 자이다. 이렇게 주자에게서 이익[리(利)]은 상황적 합리성[의(宜)]이 되고 또 그것은 바로 도덕[의(義)]이 된다. 참다운 의미에서의 합리적인 판단은 도덕적 선택을 불러온다.

Antiemetic Effect of Dexamethasone in Dogs Sedated with Xylazine (Xylazine hydrochloride로 진정시킨 개에 대한 Dexamethasone의 항구토 효과)

  • Yang Jung-hoon;Kang Han-sem;Bae Jae-sung;Song Chang-hyun;Kim Jung-eun;Jin Hee-kyung;Jang Kwang-ho
    • Journal of Veterinary Clinics
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    • v.22 no.2
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    • pp.94-99
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    • 2005
  • This prospective study aimed to assess the efficacy of dexamethasone to prevent xylazine induced emesis in dogs. The antiemetic effect of graded, single high-dose intravenous dexamethasone against xylazine hydrochloride was studied. Clinically healthy mixed breed dogs that weighed $ 4.64\pm1.25kg$ were used in this study. Food and water were given 3 hours before the experiment. Venous blood specimens were collected from all experimental animals for hema-tological and blood chemical test pre- and post-experiment. Twenty-eight experimental animals were randomly divided into 4 groups; the group treated with 0.2ml/kg of normal saline (Control group), the groups treated with 1mg/kg (D1 group), 2mg/kg (D2 group) and 4 mg/kg of dexamethasone (D4 group). Three doses of the dexamethasone or normal saline was administered intravenousely to each group and after 5 minutes, xylazine (2.2 mg/kg) was administered intramuscularly. The time until onset of the first emetic episode and rate of emesis were investigated. At the same time, the extent of sedation was scored subjectively 5, 15, 30 and 60 minutes after injection of xylazine hydrochloride using Visual Sedation Score. The time until onset of the first emetic episode was $203.25\pm11.35$ sec in Control group, $187.33\pm48.0l$ sec in D1 group and 218.33± 13.58 sec in D2 group. The rate of xylazine induced emesis were $57\%$ in Control group and $43\%$ in D1 and D2 group respectively. On the other hand, any emetic episodes were not observed in 04 group. At extent of sedation score, all experimental animals especially including the animals in D1 group were highly sedated at 15 minutes after administration of xylazine hydrochloride. Hematological and blood chemical values showed normal ranges pre- and post-experiment. We concluded that prior treatment with 4 mg/kg of dexamethasone hardly caused xylazine-induced emesis without disturbing the sedative effect of xylazine in dogs.

A Study on Consumer Trust Building in an Internet Marketplace (인터넷 오픈마켓 거래안전 요인과 소비자신뢰의 관계 연구)

  • Lee, Ki-Heon
    • CRM연구
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    • v.1 no.1
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    • pp.23-48
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    • 2006
  • Internet B2C marketplace such as 'Auction', 'G Market', 'Daum onket' etc.(called open market) has grown sharply in sales about yearly 100% rate increase in recent 1-2 years in Korea. Although Open marketplace has much reputation and the customer loyalty, almost of merchants participated in open market, which size in sales are medium/small, has poor reputation and trust. Consumers, who have to get in touch with untrustworthy merchants for trade in openmarket, perceive high trade risk which undergo the monetary damages such as 'merchandise never received'. This examines what factors consumer trust develop in online marketplace. This study explores several perceived risk factors in an open market by factor analysis and multi-regression to prove the relationships between the degree of trust for the merchants and the perceived trade risk. 133 data collected from the open market user data in this survey. In this study, the consumer's trade satisfaction in open market is low by 4.2 point degree of 7 point likert scale. and perceives 4 trade risk factors such as (1) 'failure to honor warranty or guarantee' (2) 'defective/poor goods in quality' (3) 'merchandise never received or received late' (4) 'poor information'. the degree of merchant's trust has significant relationship with the degree of perceived risk(sig. = 0.0000, $R^2=.327$) We find that the open market has to enhance the relationship marketing of trust by developing the strategies.

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Authentic Leadership and Job Satisfaction of Employees: Moderating Effect of Co-worker's Undermining (진성 리더십과 구성원의 직무만족 간의 관계: 동료훼방의 조절효과)

  • Jang, Eun-Mi
    • The Journal of the Korea Contents Association
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    • v.20 no.6
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    • pp.705-716
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    • 2020
  • The aim of this article is to examine the relationships between authentic leadership and job satisfaction and to test the moderating effects of co-workers undermining on that relationship. Data were collected from 24th companies in Korea. The sample included 490 employees chosen randomly. Moderated hierarchical regression was used to examine the moderating role of co-workers undermining on the authentic leadership and job satisfaction relationship. The results show that authentic leadership is positively and significantly correlated with job satisfaction. In addition, the results of the hierarchical multiple regression analyses support the moderating effects of perceived employee co-workers undermining with regard to the relationship between authentic leadership and job satisfaction. This study contributes to suggesting the role of co-worker's undermining as a key moderator of their relationship. The theoretical as well as practical implications of the results were discussed with the suggestion for future research.

An Analysis on the Competency of School Management Consultants : The Perceptions of Professional and Prospective Consultants (학교경영컨설턴트의 역량 분석 : 전문가와 예비컨설턴트의 인식을 중심으로)

  • Park, Soo Jung
    • The Journal of the Korea Contents Association
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    • v.14 no.4
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    • pp.425-434
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    • 2014
  • This study aims to analyze school management consultants' competency from the perspective of professional and prospective consultants and to draw implications for their competency building and work. To achieve the purpose of this study, an importance survey and a retention survey of school management consultants' competency were performed. The main results are as follows: school management consultants' key competencies are concept, background and principle of school management consulting, process and method of school management consulting, contents of school management, listening and empathy, communication, problem solving, teamwork and collaboration, interpersonal skills, authenticity, commitment. Professional and prospective consultants' perception of school management consultants' competency were different, and importance and retention of prospective consultants' competency changed through the consulting experience. It is significant that the result of this study can be reflected in school management consultants' training and qualification and conform the 'learning' principle of school management consulting.

The Effects of Brand Awareness Factors on Brand Resonance (브랜드 정보 인식요인들이 브랜드 공감에 미치는 효과)

  • Choi, Soow-A;Kyung, Ae Rim;Hwang, Yoon Yong
    • Journal of Korea Society of Industrial Information Systems
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    • v.25 no.4
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    • pp.101-115
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    • 2020
  • It is very important for companies to form a strong brand resonance to maximize profits, attract new customers, and prevent them from leaving existing customers. In this study, we examined the relationship between brand awareness factors and brand attachment leading to brand identity cognition, brand performance, and brand emotion, and verified how brand attachment plays a role in shaping brand resonance. As a result, it was confirmed that brand emotion among brand awareness factors is a key factor affecting brand attachment and forming brand resonance. In addition, if the perception of brand identity is established until the true brand resonance of consumers is established, they will experience the true value of the brand through differential performance on the brand, and further increase the emotional response of consumers. This led to deep solidarity with the brand and consumers through attachment to the brand, interacting with the brand and showing high brand empathy behavior.