• Korean Journal of Social Welfare Studies
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• v.44 no.1
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• pp.5-31
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• 2013

This study is phenomenological qualitative research about lived experience of recovering alcoholic homeless who had completed Therapeutic Community program. The meaning which is revealed through this study is as in the followed. First, Moving to recovering space. In Therapeutic Community, they have a turning point for new life and new connection with people who watch him carefully. Second, Physical recovery. They are no more lying down on the street. Analogy of Standing can be viewed as being most active in recovery. Third, Positioning on time flow. The recovering of time is represented by accepting past and present as well as looking ahead into the future. Fourth, Settling into network of a relation. They tried to reconnect with society by network of a relation. Their social place is located in a network, not a position. From this present study, the social work implications for the alcoholic homeless are deducted.

• Journal of Digital Convergence
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• v.14 no.3
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• pp.391-399
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• 2016

This study aimed to investigate the effect of verbal abuse experience, coping style and resilience on emotional response and practical stress. 261 nursing students participated in this study. The Data were collected using self-report questionnaires from Dec. 1 to Dec. 20, 2014. We found a positive correlation among verbal abuse experience, emotional coping style and stress during clinical practicum; a positive correlation among problem coping style, emotional coping style and resilience; a positive correlation among emotional coping style, emotional response and stress; a negative correlation among resilience and emotional response; a positive correlation among emotional response and stress during clinical practicum. The highest impact factors affecting the emotional response was emotional coping style(${\beta}=.422$). The highest impact factors affecting stress during clinical practicum was verbal abuse experience(${\beta}=.283$). Future efforts should be focused to provide interpersonal relation training and communication skills training for a safe environment of nursing students.

• The Journal of the Convergence on Culture Technology
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• v.4 no.1
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• pp.41-50
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• 2018

This study investigates the relationships between smartphone addiction, stress and resilience in university students. A total of 241 students attending a four-year university in South Jeolla Province participated in this research. Data was collected from July 6 until August 31, 2017. The results of this study showed a positive correlation between smartphone addiction and stress (r=.37, p<.001), as well as a negative correlation between smartphone addiction and resilience (r=-.32, p<.001) and a negative correlation between smartphone addiction and the ability of interpersonal relations (r=.-21, p=.001). The variables for smartphone addiction where "academic problems" (${\beta}=.15$, p=.047) and "the ability of interpersonal relations" (${\beta}=-.21$, p=.007), with a coefficient of determination ($R^2$) of 22.1%. Therefore, there is a need to develop a systematic approach to prevent smartphone addiction in university students.

• Culinary science and hospitality research
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• v.17 no.2
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• pp.168-181
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• 2011

The purpose of this study is to establish an effective marketing strategy as the marketing management strategy by inquiring into the effect of service recovery justice on relationship benefit, relationship satisfaction and long-tenn relationship orientation in food service industry with food service customers. This study showed that the service recovery justice has a positive effect on the relationship benefit according to procedural, interactional and distributive justice, and the customer satisfaction is maximized through the relationship benefit, continuing the relationship as long-tenn friendship customers. That means that despite service companies' many efforts, including the establishment of a goal related to service, as their service failures happen frequently by various internal or external factors, active work is needed through the fair relationship benefit as the service recovery strategy to deal with these service failures positively and keep the customer satisfaction and long-tenn relationship orientation.

• Journal of the Korea Convergence Society
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• v.8 no.12
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• pp.379-389
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• 2017

The purposes of this study were to identify the relationships among job stress, emotional labor, resilience, mental health and to determine the influences on mental health in firefighters. The participants were 391 firefighters in Chung-Nam and some variables related to job stress, emotional labor, resilience, mental health were measured using reliable instruments. There showed significant positive relationships of mental health with job stress, emotional labor and negative relationships with resilience. Among predictors, job stress(job insecurity, lack of reward, occupational climate), emotional labor, resilience had statistically significant influence on mental health. Mental health programs to decrease job stress and emotional labor, and to enhance resilience are essential to improve the mental health of firefighters.

• Journal of Digital Convergence
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• v.14 no.9
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• pp.545-552
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• 2016

The purpose of study is analyzing the mediating effect of resilience in the relationship between posttraumatic stress and mental health. To get the result, a survey was conducted, targeting social workers who work in Gwang-Ju and Jeonnam area and traumatic experience, posttraumatic stress, social support, resilience and mental health outcome measures were used in the survey. Key outcomes of the analysis are as follows. Firstly, it was showed that between posttraumatic stress, resilience and mental health have a direct relationship. Secondly, it was analyzed that resilience had a partial mediation effect in the relationship between posttraumatic stress and mental health. Based on these results, comprehensive interventions for improving the mental health and resilience of social workers were proposed.

• The Journal of the Convergence on Culture Technology
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• v.6 no.1
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• pp.83-90
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• 2020

The purpose of the study was to investigate the effects of childcare teachers' emotional labor and resilience on their burnout. The subjects were 251 childcare teachers in Metropolitan area, South Korea. Subjects' emotional labor, resilience, and burnout were measured using the self-reporting questionnaires. The collected data were analyzed with descriptive statistics, Pearson correlation analyses, and analysis of multiple regression using SPSS 21.0. In the procedure of data analyses, while the total scores were used for resilience and burnout, each score of the sub-factors (natural acting, deep acting, and pretending acting) were used for emotional labor. As results, childcare teachers' natural acting, deep acting, and resilience had significantly negative correlations with burnout, but pretending acting had significantly positive correlations with it. In addition, childcere teachers' pretending acting had significantly positive effect on their burnout, and resilience had significantly negative effect on it.

• Journal of the Korean Applied Science and Technology
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• v.39 no.6
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• pp.839-852
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• 2022

This study is a descriptive research study to identify work stress, resilience, nursing performance and influencing factors so that nurses in small and medium-sized hospitals can flexibly cope with rapidly changing medical environments. The subjects of the study were 219 nurses working at four small and medium-sized hospitals located in S region, and the survey was conducted using a structured questionnaire. The collected data were analyzed by using descriptive statistics, t-test, ANOVA, Pearson's correlation analysis and multiple regression analysis. There was a negative correlation between work stress and nursing performance in small and medium-sized hospital nurses (r=-0.150, p<.05), and a positive correlation between work stress and resilience (r=0.160, p<.05). Nursing performance showed a positive correlation with resilience (r=0.351, p<.01). The variable affecting nursing performance was resilience (𝛽=.231, p<.01), and its explanatory power was 17.4% (Adj.R2=0.174, p<.001). Therefore, in order to improve the nursing performance of nurses, it is necessary to increase resilience.

• Korean Business Review
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• v.20 no.1
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• pp.55-71
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• 2007

The purpose of this study is to view the development process of customer satisfaction about service recovery by grafting disconfirmation theory an important paradigm in explaining customer satisfaction upon the Justice theory the recently on-going study of handling unfairness and to substantiate and analyze the influence of the perceived justice the important decisive factor in satisfaction about service recovery and disconfirmation about service recovery on customer satisfaction. The following conclusions are made according this study. First, the higher the expectation about service recovery is, the higher the standard of disconfirmation appears. Second, disconfirmation about service recovery turns out to have positive influence on customer satisfaction about service recovery. Third, the higher the perceived justice about service recovery is, the lower the level of disconfirmation about service recovery appears.

• Management & Information Systems Review
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• v.33 no.3
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• pp.105-128
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• 2014

This study attempted to examine the role of customers in service recovery process. There have been an argument regarding whether the role of customer in service failure situation 'buffer' or 'deteriorate'. Thus, the role of customer such as relationship quality and customer participation was discussed in this research. According to the result of study, (1) customers' perceived recovery have positive effect on positive emotion significantly. (2) customers' perceived distributional justice and interactional justice positively affected encounter satisfaction in the of recovery justice variable. However, whereas procedure justice has no effect on encounter satisfaction directly, there was indirect effect through customers' positive emotion. (3) As a result of the analysis for the effect of perception of recovery justice on recovery satisfaction, the effect of interactional justice was significant only. Distributional and procedural justice have indirect effect on recovery satisfaction through positive emotion or encounter satisfaction. (4) Customers' positive emotion positively affected encounter satisfaction and recovery satisfaction. (5) Relationship quality negatively moderated the relationship between procedural justice and positive emotion while customer participation positively moderated two paths that distributional justice to encounter satisfaction and interactional justice to recovery satisfaction.