• Title/Summary/Keyword: 관계유지행동

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A Study on The Causes and Outcomes of Relationship-Orientedness between Businesses (관계지향성의 구성요인 및 원인과 성과에 관한 연구)

  • 최낙환;김영아;이호정
    • Asia Marketing Journal
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    • v.3 no.3
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    • pp.1-24
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    • 2001
  • 본 연구는 자원의존이론, 거래비용이론, 관계계약이론 등의 선행연구를 검토하여 관계지향성의 원인과 성과를 밝히고자 하였다. 먼저 구매기업과 공급기업간의 행동적 관계지향요인과 관계지향성 분석을 실시하였다. 행동적 관계지향요인으로는 정보교환, 조화노력, 행동적 규범, 업무결속을 들고, 관계지향성 분석을 위해 군집분석을 실시하였다. 연구표본에는 C지역의 전문건설업체를 대상으로 500부의 설문지를 배포, 그 중 185부를 회수하여, 적합한 설문 140부가 사용되었다. 군집분석결과 관계지향성 집단은 정보교환, 조화 노력, 협동규범 수용, 업무결속이 모두 높게 나타났고, 비관계지향성 집단은 정보교환, 조화노력, 협동규범 수용, 업무결속이 모두 낮게 나타나 기업간의 관계지향성을 의미있는 2개의 집단으로 나눌 수 있었다. 둘째, 기업간 관계지향성의 영향요인으로 환경의 역동성, 대안의 이용가능성, 공급의 중요성, 상호호혜전략, 신뢰성을 검토하였다. 본 연구에서 선정한 관계지향성에 대한 영향요인들이 관계지향집단과 비관계지향집단으로 분류하는데 얼마나 유용하게 이용될 수 있는가를 알아보기 위해 판별분석을 실시하였다. 관계지향집단과 비관계지향집단의 분류에 환경의 역동성, 대안의 이용가능성, 공급의 중요성은 영향이 없는 것으로 나타났으며, 호혜전략, 신뢰성은 의미가 있는 것으로 나타났다. 셋째, 기업간 관계지향성의 성과로서 실현경쟁우위와 관계유지의도를 검토하였다. 관계지향성이 성과에 어떠한 영향을 미치는가를 검증하기 위해 MANOVA(multivariatee analysis of variance)분석을 실시하였다. 실증 결과, 관계 정도가 높은 집단이 관계 정도가 낮은 집단보다 실현 경쟁우위수준을 높게 지각하고 관계를 유지하려는 의도가 높은 것으로 나타났다.

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Varying Association Between Peer Problem Behavior and Adolescent Problem Behavior as a Function of Parental Rule Obedience (부모가 정한 규칙에 대한 준수의무감과 또래의 문제행동에 따른 청소년의 문제행동)

  • Yun-Joo Chyung;Nancy Darling
    • Journal of the Korean Home Economics Association
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    • v.41 no.2
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    • pp.1-11
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    • 2003
  • 본 연구의 목적은 부모가 정한 규칙에 대한 청소년의 준수 의무감 정도에 따라 청소년이 문제행동 (음주와 타인 소유물 파손행동)을 하는 친구의 영향을 받는 정도에 차이가 있는지 알아보는 것이었다. 우선. 친구의 문제행동 정도에 따라 청소년의 문제행동 가능성이 높아지는지 살펴보았다. 다음으로, 친구의 문제행동과 청소년의 문제행동 간의 관계가 부모가 정한 규칙을 지켜야 한다고 믿는 정도에 따라 다른지 살펴보았다. 연구 대상은 미국 동부 지역 소도시 소재 중학교에 재학 중인 남녀 중학생(6학년 ∼8학년) 398명이었다. 자료는 참여 학생들이 부모 자녀 관계, 문제 행동, 친구 관계 등에 관한 항목으로 구성된 질문지에 응답하게 하여 수집하였다. 위계적 회귀분석을 사용한 자료분석 결과. 친구의 문제행동 정도가 심할수록, 부모가 정한 규칙에 대한 준수 의무감이 약할수록 청소년의 문제행동 정도가 심한 것으로 나타났다. 그러나. 친구의 문제행동과 청소년의 문제행동 사이의 정적 관계는 청소년이 부모가 정한 규칙을 준수해야 한다는 의무감이 약할수록 약한 것으로 나타났다. 이 연구의 결과는 청소년기 또래 영향 연구에서 청소년의 개인적인 특성을 고려하는 것이 중요하다는 것을 시사한다. 또한, 청소년이 부모가 정한 규칙을 지켜야 한다는 의무감을 갖도록 부모가 자녀와 원만한 관계를 유지하는 것이 부정적인 친구의 영향으로부터 청소년을 보호하는 한 방법이 된다는 점도 시사한다.

An Analysis on the Effect of Website Factors on Relationship Quality and Behavioral Intention: Focusing on Internet Shopping mall of Chinese (중국의 웹사이트 요소가 관계품질과 구매 후 행동에 미치는 영향)

  • Kim, Jae-Wook;Jeon, Oi-Sul
    • International Area Studies Review
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    • v.16 no.3
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    • pp.159-180
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    • 2012
  • The objectives of this study are to identify significant antecedents of trust and satisfaction and to examine the relationship between trust and satisfaction and interrelationship between trust, satisfaction, loyalty, relationship retention and intention of words of mouth based on buyers of Chinese internet shopping mall. The questionnaire was collected by personal interview. A total of 448 completed questionnaires were collected. Confirmatory factor analysis was conducted to test the validity of the measurement model, and the structural model also was analyzed to examine the associations hypothesized in the research model. This study uses AMOS program to investigate the research model. Results in this paper indicate that the antecedents of trust and satisfaction have three dimensions, namely communicational, traditional and relational factors. All these three functions are positively related to trust and satisfaction. Also the results show that trust and satisfaction are positively related to loyalty, relationship retention and intention of words of mouth. Finally, this study suggests the implications of these findings and offers directions for future research.

Influence of Health Promoting Lifestyle on Academic Procrastination in College Students: Mediating Effect of Grit Moderated by Gender (대학생의 건강증진 생활양식이 학업지연행동에 미치는 영향: 성별에 의해 조절된 투지의 매개효과)

  • Jeong, Goo-Churl
    • The Journal of the Korea Contents Association
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    • v.20 no.12
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    • pp.611-622
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    • 2020
  • This study aimed to analyze the mediating effect of grit moderated by gender in the relationship between health promoting lifestyle and academic procrastination among 250 college students in the metropolitan area. As a result of the study, first, there was a significant positive correlation with grit for health promoting lifestyle, and significant negative correlation with academic procrastination. Grit had a significant negative correlation with academic procrastination. Second, grit had a significant mediating effect in the relationship between health promoting lifestyle and academic procrastination. Third, the mediating effect of grit in the relationship between health promoting lifestyle and academic procrastination was moderated by gender. In other words, it was found that men had a stronger mediating effect of grit than women. Based on these results, the role and importance of grit in the practice and maintenance of a health promoting lifestyle were discussed, and a way to practice health promoting behavior and coping with academic procrastination according to gender were suggested.

창업 물류서비스기업의 사회적 교환행동과 경영성과에 대한 실증적 연구

  • Go, In-Gon
    • 한국벤처창업학회:학술대회논문집
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    • 2021.04a
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    • pp.165-170
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    • 2021
  • 최근의 코로나19 사태로 관광·항공업계가 극심한 어려움을 겪고 있다. 항공업계의 대안 중 하나는 화물운송이다. 항공사들은 여객수요 급감으로 인한 매출감소 폭을 줄이기 위하여 화물운송 부문을 강화하고 있다. 항공화물운송은 타 운송과 구분되는 제반 특성으로 인하여 시장규모가 지속적으로 증가하고 있다. 항공화물운송 대리점(forwarder)은 수출과 수입에 있어서 중요한 역할을 담당하며, 중요한 비즈니스 파트너인 항공사와 수출입자와 우호적인 긴밀한 관계를 구축하고 계속 유지해야 한다. 사회적 교환이론(social exchange theory)은 이러한 관계가 구축되기 위해서는 거래당사자 간의 거래규모나 거래기간, 거래빈도 등의 유형적인 측면도 중요하지만, 신뢰와 몰입, 애착 등의 무형적인 측면의 교환이 선행되어야 한다는 것을 강조한다. 본 연구의 연구목적은 다음과 같다. 첫째, 물류서비스기업의 업무 프로세스를 규명하고 운송기업 및 화주기업과의 사회적 교환행동은 어떻게 이루어지는지 조사한다. 둘째, 이러한 사회적 교환행동이 물류서비스기업의 다양한 경영성과에 얼마나 영향을 미치는지를 분석한다. 셋째, 각 구성원 간의 관계기간에 따라서 이러한 영향력이 달라지는지를 살펴본다. 특히 본 연구는 많은 기존연구에서 구분되었던 신뢰(trust)와 몰입(commitment) 개념을 통합함으로써 연구모형의 간결성(parsimony)과 실용가능성(practicality)을 제고하고자 한다. 결과적으로 본 연구는 운송기업 및 화주기업에 대한 물류서비스기업의 사회적 행동이 신뢰에 기반한 우호적인 관계를 구축하는지, 경영성과에는 어떤 영향을 미치는지를 실증적으로 살펴보고, 관계기간의 조절효과를 규명함으로써 학문적으로나 실무적으로 유용한 시사점을 제공할 수 있으며, 창업 물류서비스기업에 유용한 가이드라인을 제시할 수 있을 것이다.

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A Popular Three-Year-Old Child's Relationships with Other Children and Teacher (만3세 인기아의 친구 및 교사 관계)

  • So, Ra;Choi, Youn Chul
    • Korean Journal of Childcare and Education
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    • v.9 no.2
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    • pp.47-73
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    • 2013
  • The purpose of this study is to explore the relationships that a popular three year old child has with other children and teacher. One popular child was selected among thirteen children using peer-nomination method and participated in this study. During free choice play time, the popular child's various activities and interaction patterns were observed and analyzed. The popular child in this study had a steady intimate friendship with his best friend most of the time. However, he showed a tendency to behave as he pleased and give orders to other children who he was not in a close relationship with. He did some deliberate and premeditated acts to get praise and love from his teacher. The teacher's compensations also reinforced his intentional actions.

The Effect of Beauty Service Worker's Behavioral Routines on Service Performance and Work Performance: Mediating Effect of Self-Efficacy (뷰티 서비스 종사자의 행동루틴이 서비스수행 및 업무성과에 미치는 영향: 자기효능감의 매개효과)

  • Ji-Eun You;Ji-Young Yoo
    • Journal of the Korean Applied Science and Technology
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    • v.40 no.6
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    • pp.1213-1224
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    • 2023
  • The purpose of this study was to analyze the mediating role of self-efficacy in the relationship between the behavioral routines of beauty service workers on service performance and work performance. The subjects of the study were 311 beauty consumers in Seoul and Gyeonggi, and data were collected and analyzed using a structured questionnaire. For data analysis, descriptive statistics, confirmatory factor analysis(CFA), correlation analysis, structural equation model analysis(SEM), and mediating effect analysis using bootstrapping techniques were conducted. The conclusions drawn through a series of research procedures are as follows. First, the behavioral routines of beauty service workers were found to have a statistically significant positive(+) effect on self-efficacy, service performance, and work performance. Second, the self-efficacy of beauty service workers was found to have a statistically significant positive (+) effect on service performance and work performance. Third, the partial mediating effect of self-efficacy was shown in the relationship between beauty service workers' behavioral routines, service performance, and work performance.

A CASE OF TREATMENT-RESISTANT CHILDHOOD-ONSET SCHIZOPHRENIA WITH LONG-TERM TRIAL OF CLOZAPINE (치료저항성 소아기 발병 정신분열증의 Clozapine 장기치험 1례)

  • Jang, Soon-Ah;Kim, Kyung-Hee;Lee, Hong-Shick;Song, Dong-Ho
    • Journal of the Korean Academy of Child and Adolescent Psychiatry
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    • v.9 no.1
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    • pp.98-104
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    • 1998
  • A 12-year-old girl with a 6 year history of childhood-onset schizophrenia required 2 hospitalizations and long-term clozapine trial due to inadequate responses to combinations of typical neuroleptics and traditional treatments of schizophrenic disorder. On admission, she had continuous auditory and visual hallucinations, persecutory delusion, emotional instability, regression of behaviors including temper tantrums as well as specific developmental delays in learning, language, and motor coordination. The clozapine trial significantly reduced most of the positive symptoms, and facilitated in successful discharge from the hospital. During the 4 year clozapine treatment, no significant adverse reactions were noted, and she returned to a structured school setting with minimal degrees of schizophrenic symptoms. From this clinical experience, we suggest that clozapine might be safe and effective in treating treatment-refractory schizophrenic children.

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A Study on the Influence of the Team Member Exchange(TMX) and Technology Management Education on the Innovative Behavior; Focused on the Mediating Effects of Empowerment - (팀원 교환관계(TMX)와 기술경영교육이 혁신행동에 미치는 영향에 관한 연구 -개인수준의 임파워먼트를 매개효과로-)

  • Lee, Won-Il
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.18 no.1
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    • pp.124-134
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    • 2017
  • This paper investigates the effect of Team Member Exchange Quality (TMX) and technology management education on innovative behavior mediating effects of Empowerment. Innovation behavior is necessary for the continuous innovation of the organization. To that end, this paper investigates the relationship among TMX, technology management education, empowerment, and innovation behavior. Independent variables are TMX and technology management education; dependent variable is innovative behavior; and mediating variable is empowerment. The hypotheses of this paper are as follows. First, team members with a high quality of TMX will generate more innovation behavior. Second, innovation behavior will be created if team members receive a lot of technology innovation education. Third, empowerment will have a mediating effect on the relationship between TMX, technology innovation education and innovation behavior. To test these hypotheses, questionnaires were distributed and thoroughly analyzed using correlation analysis, multiple regression, and mediating effect analysis. Until now, there have been many previous studies investigating innovative behavior; however, this paper is still meaningful in that this study focused on the effects of TMX and Technology management education on innovative behavior mediating the effects of empowerment.

Relationship Between Service Quality Factors of Web Site, Customer Satisfaction and Behavioral Intention (웹 사이트 서비스품질요인, 고객만족 및 행동의도의 관계)

  • Fan, Qing-Ji;Kim, Won-Kyum
    • The Journal of the Korea Contents Association
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    • v.8 no.10
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    • pp.180-188
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    • 2008
  • The purpose of this study is to investigate the impacts of e-service quality factors on customer satisfaction and behavior intention. This study also aims to examine the relationship between the variables of web site service quality variables (reliability, information, design, communication, entertainment, convenience), the customer satisfaction with web site, relationship intention and word of mouth intention. As the results, the study found that factors of web site service quality variables has a positive impact on customer satisfaction. And customer satisfaction also has a positive impact on relationship intention and word of mouth intention. At the same time, it was found that customer satisfaction had an effect on relationship intention through the mediation of word of mouth intention indirectly as well as directly. According to those results, marketing managers should develop different service strategies.