• Journal of the Korea Academia-Industrial cooperation Society
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• v.14 no.11
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• pp.5541-5548
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• 2013

Any enterprises cannot be free from service failure because of service attribute. Thus, the effort to recover from service failure properly has an important meaning. This study emphasizes on the need of effort of service recovery and distinguishes the operant situation of service failure into severity and controllability. At this moment in time, this study wants to verify the role of the effect of justice awareness on trust and satisfaction and adjustment role of employees' authenticity. An object of his study was 206 people who complained about service and this study analyzed their questionnaires by using SPSS, AMOS. To sum up, First, this study result shows that the seriousness of service failure has a negative effect on justice and only controllability has a negative effect on justice. Second, this study result shows that justice awareness has a positive effect on trust and satisfaction and that recovered trust has a positive effect on satisfaction. Third, authenticity has regulation effect on the structural relationship of severity, controllability, trust and satisfaction. Based on such result, this study presented suggestive point and suggested future study.

• Journal of Distribution Research
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• v.4 no.3
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• pp.65-86
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• 2000

From the perspective of relationship marketing, salespeople acts important role by creating values and developing, establishing long-term relationship with customers. This study is designed to suggest validated measure of evaluating retail salespeople in department store setting in an effort to facilitate active future studies. For this purpose, this study investigated attributes of retail salespeople based on series of personal interviews and literature reviews, and validated its measurement via exploratory and confirmatory factor analysis. In addition, this study explored consumers' rating of the importance of attributes related to some selected consumer variables (consumer knowledge, product involvement, and demographic variables). The findings of this study revealed five dimensions of retail salespeople attributes: Service Mind, Sales Efforts, Product Knowledge, Comfortable Impression and Sale Inducing Skill. Customers of department stores put importance of salespeople attributes in this order. Some dimensions of consumer knowledge and product involvement do affect consumers' rating of retail salespeople attributes. Theoretical and managerial implications were suggested based on empirical results.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.28 no.4
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• pp.341-362
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• 2017

This study is to analyze the applicability of new technologies to be applied to the foreseeable future's library. For this purpose, we measured the users' intention to accept the service by using the NFC based self-check out service as a new technology applicable to the library. Based on the Unified Theory of Acceptance Use of Technology (UTAUT), research models were derived, and the structural relationships between performance expectations, effort expectations, facilitation conditions, and perceived risks were analyzed. As a result of the analysis, perceived threats in the library did not affect the intention to use, and the performance expectation, effort expectation, and facilitation condition partially affected the intention to use. The gender of the moderator variable, there were some significant difference in promoting conditions.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.20 no.1
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• pp.64-74
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• 2019

The aims of this study were verifying the influences of social support(family, friend, community) on perceived burdensomeness and hopelessness and mediating effects of perceived burdensomeness and hopelessness between social support and suicidal ideation. In results, family support reduced suicidal ideation of the elderly through mediating role of perceived burdensomeness as well as serial mediating effect of perceived burdensomeness and hopelessness. Friend support reduced suicidal ideation of the elderly through parallel and serial mediating effects of perceived burdensomeness and hopelessness. Community support reduced suicidal ideation of the elderly through mediating role of hopelessness. Social support show not direct effect but indirect effect on suicidal ideation through reduction of negative influencing factor(burdensomeness, hopelessness). In conclusion, we proposed it were needed that various efforts which improve the relation between family members in the age of nuclear family and ageing era, social policy support which development social network of the elderly, and the efforts which keep informed the social policy support of the community.

• 한국체육학회지인문사회과학편
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• v.55 no.1
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• pp.579-588
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• 2016

The purpose of this study was to analyze Structural relations among leisure facilitators, leisure constraints negotiation, and serious leisure for winter sports participants In order to achieve the purpose of this study, total 320 data were collected who are participating in winter sports at 4 Ski resorts located in Gyeonggi and Gangwon area. The collected data analysis were conducted using SPSS 21.0 and Amos 18.o and its result is as follows; First, through the model-fit validation regarding hypothetical model of leisure facilitators, leisure constraints negotiation and serious leisure, the model-fit was satisfied the standard. Second, leisure facilitators showed no significant effect on both leisure constrains negotiation and serious leisure but leisure constraints negotiation showed significant effect on serious leisure. After validation, all suggested hypotheses were selected. Leisure facilitators showed positive effect on continuous participation on planned, strived serious leisure by encouraging leisure participants and boosted constraints negotiation effort that eliminates negative situation which caused by physical, conscious strategic leisure participation overcoming restricting factors.

• Information Systems Review
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• v.21 no.3
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• pp.27-47
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• 2019

The purpose of this study is to propose a conceptual model for the tourism application of the block chain consensus construct and to test the intention of technology acceptance of potential consumers. First, we have tried to investigate the security, reliability, functionality was derived. Secondary, structural validation of the proposed model confirmed the factors influencing the acceptance of block chain technology in terms of consumers. Based on this, we apply the Unified Theory of Acceptance and Use of Technology to evaluate. Individual innovation and block-chain technology have a strong causal relationship with the proposed block chain acceptance intentions based on the Hybrid Block Chain Consensus system, which shows strong innovation and strong cognitive status. In addition, the factors directly affecting the acceptance of block-chain are the benefits expected from the block chain, the technical infrastructure required to use the service, the perceived benefits available. The influence of the surrounding environment on the adoption of technology and ease of use on new technology did not affect the acceptance intention significantly.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.9 no.4
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• pp.119-133
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• 2014

This study examines the effects of social network support types on the subjective satisfaction of life for elderly people focused on the impact of voluntary and present oriented social network type represented by hobby club vs. non voluntary and past oriented social network type for example alumni association in Korean society respectively. According to the advanced studies figured out by preceding researchers, most of social networks had a good and positive effects on the elderly people's subjective satisfaction of life. However, this study tried to classify the social networks by type such as starting time to make relationship among members and voluntary or non voluntary for participation to the networks. As a result of this study, voluntary and present oriented social network represented by hobby club has a very positive relationship with Korean elderly people's subjective satisfaction of life while non voluntary and past oriented social network as alumni association has no relationship with elderly people's subjective satisfaction of life. Therefore, government policies and budget should be concentrated on encouraging or supporting voluntary and present oriented social networks such as hobby club, voluntary agency etc. rather than non voluntary and past oriented social networks so as to maximize the effect for increasing Korean elderly people's subjective satisfaction of life.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.13 no.1
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• pp.105-117
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• 2018

In this study, we identify the obstacles that occur through the relationship between I-U cooperation and look for factors that can overcome them in the 'university administration's efforts' and 'Trust between I-U'. In the study of existing I-U cooperation, the relationship between industry and university has accumulated experiences and various channels of bilateral cooperation by sustaining interactions and absorbing capacity of knowledge by path dependence. However, as cooperation increases, 'I-U cooperation barrier' are inevitable, which is explained by two perspectives: 'Difference in mutual recognition' and 'Institutional barriers'. In order to induce the achievement of effective I-U cooperation, it is necessary to overcome these obstacles stemming from mutual relations, and it will be possible to maintain the relationship of continuous I-U cooperation. The researchers conducted research on companies participating in the I-U cooperation technology development project of the 'Ministry of Small and Medium Venture Business', which is a representative I-U cooperation program in Korea. This project will be promoted in the 'Small & Medium Business I-U cooperation Center', an administration-dedicated organization of the university. The researchers measure 'University administration's efforts' and 'Trust between I-U'to overcome'I-U cooperation barrier' In order to clarify the data of the research sample, a questionnaire survey of organizational units was conducted for all companies participating in the 'I-U cooperation technology development projects' of the SMEs and Startups between 2011 and 2015, and the responses of 356 organizations were drawn. The results showed that the higher the level of 'University administration's efforts' and Trust between I-U', the lower 'Difference in mutual recognition' and 'Institutional barriers'. Particularly, it showed higher explanatory power to overcome 'Institutional barriers' among obstacles. Therefore, it should be accompanied by the interest, implementation and institutional support of I-U-R subjects to raise the level of these two factors that can overcome 'I-U cooperation barrier'.

• Journal of Digital Convergence
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• v.10 no.8
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• pp.1-14
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• 2012

The purpose of this study is to explore the causality among technostress creators. In doing so, we can suggest the ways how to reduce a technostress of employees. Research results suggest that pace of change has a positive effect on the work overload and has a negative effect on work-home conflict. Complexity of technology positively influences not only work overload but job insecurity. Work overload has a significant effect on work-home conflict. Finally, work-home conflict has a positive effect on job insecurity. Conclusions and implications are discussed.

• Proceedings of the Korean Institute Of Construction Engineering and Management
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• 2008.11a
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• pp.909-913
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• 2008

We face with difficulty of Urban Regeneration because of conflict between complex stakeholders by structural characteristics of Urban Regeneration. Actually, many parts of stakeholder are assumed and conflicts of stakeholder aren't solved using systematic management. Therefore, In this study, I analyzed definition and special quality of Urban Regeneration and proposed necessity of Stakeholder Management that manages suitable communication and their relation of each stakeholder through grasping and analyzing stakeholder as Program Management for Urban Regeneration.