• Journal of the Korean Society for information Management
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• v.20 no.3
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• pp.261-276
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• 2003

Seoul City has been operating 17 public libraries to bridge the digital gap in the information society. Digital collection that has used recently, is providing various information services and information sources such as Internet. DVDs, satellite broadcasts and plan to offer service with more contents in the near future. In an attempt to facilitate the use of digital archives in public libraries in Seoul, this study thus applies marketing strategy to Electronic Information Center in the S Library and techniques can contribute a dynamic approach to total strategy development for library professionals that will ensure effective management and the achievement for their goals.

• Journal of the Korean Society for information Management
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• v.29 no.4
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• pp.25-42
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• 2012

Recently libraries are experiencing an increasing number of difficult patrons because of the increase in the unemployment rate and the problem of mental health in their communities. The problem behaviours of difficult patrons have negative influence to other users and staff in the library. This seems closely associated with the decline in the quality of library services. Therefore, in this study, we developed a how-to-do-it manual for library staff to meet the aforementioned challenges and to enhance the overall quality of library services for both general users and difficult patrons.

• Journal of Korean Library and Information Science Society
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• v.37 no.3
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• pp.193-208
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• 2006

The customer satisfaction. which is close with the loyalty, rate of disconnection and re-purchase and the new customer creation is important in point of the enterprise performance measurement system. There have been a number of studies that applied different models in other to assess the customer satisfaction of public and non-public area. But the general evaluation models which are existing can't consider the discrimination characteristic of different types of products or services. And these models didn't reflect the quality of the Internet environment of the public library service which appears newly. This study delved into literature of library service and customer satisfaction evaluation and suggest the classification system of public library service and the evaluation model of customer satisfaction for public library.

• Journal of the Korean Society for Library and Information Science
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• v.47 no.4
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• pp.335-361
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• 2013

This study tries to develop the so-called LCSI (Library Customer Satisfaction Index) Lite for public library which can be used easily in the fields as a simplified model. Its conceptual model is developed from the former research about library service quality and customer satisfaction. Based on the analyses on the twenty Delphi-type AHP questionnaires both from the library researchers and from the public library practitioners, and on the analysis and testing of the structural equation model using the data from the more than 800 user questionnaires, it suggests a model which consists of total 15 items - namely 8 items for service quality (2 for personnel, 4 for library resources and services, 2 for facilities and environment), 3 items for customer satisfaction, and 2 items for loyalty. Library Satisfaction Index for public library will be calculated by the sum total of service quality (50%), customer satisfaction (40%), and loyalty (10%).

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.23 no.3
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• pp.193-210
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• 2012

While attention has been paid to 'core information poor' with low-level information literacy, public libraries are to be social agencies to set policies, and are to provide them with cultural experiences and services as well. In this regard, this study intends to shed light on the current status of public library services for such 'information-poor' as the urban poor, the handicapped, and the aged in Busan metro area. Exploring the statistical data, observations and interviews, the study attempts to illustrate current status and trends. It, specifically, focuses on the following characteristics of information service strategies: types of services provided; infra-structure including facilities and specialized collection; and, barriers and limitation of library and information use.

• Journal of the Korean Society for Library and Information Science
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• v.55 no.3
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• pp.239-258
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• 2021

The study examined citizens' information needs, perception and expectations of their public library services in Daejeon. The study analyzed citizens' demands and satisfaction(or dissatisfaction) of library services and facilities to develop comprehensive library plans and detailed strategies to satisfy the diverse users' needs (including non-users' needs) in the middle of rapidly changing socio-technological environments. To achieve the goal, the study collected the data by using both quota sampling and online and offline survey methods, and analyzed the 1,383 data through the statistical processes. The study found out the significant results and features, and suggested the implication and main points to apply the results to developing comprehensive library plans and strategies.

• Journal of Korean Library and Information Science Society
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• v.45 no.2
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• pp.339-360
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• 2014

The purpose of this study is to revitalize library service by examining how public and medical libraries provide health and medical information services. For this purpose, we conducted a survey of the two library types, and the results are as follows. First, more than 50% of the questions public librarians were termed "immediate answer" questions, while more than 80% of the questions medical librarians receive take up to a few days' time to answer. Public librarians were more likely to comment on the limitations of their expertise and information resources as compared to the medical librarians. Second, public librarians use mainly medical journals and websites for answering users' requests. However, medical librarians used, in almost the same ratio, all types of information resources represented in the survey questions. Third, when asking about health/medical-related training contents for performing their tasks, public and medical librarians are highly interested in all information about all health-related issues. However, while medical librarians showed high interest in all subject areas, public librarians most preferred well-being related education topics such as Information on diet and nutrition, Information about exercise and fitness, and information on quitting smoking.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.31 no.4
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• pp.95-119
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• 2020

The study examined the behavior of infant's caregivers using public libraries, measured the level of awareness of infant and toddler services in the library to determine the factors affecting their revisit or recommendation of use to others, and examined the impact of such recognition on the use behavior, revisit and willingness to recommend others. The study surveyed 146 caregivers of infants who use four public libraries in Gwangju Metropolitan City on demographic characteristics, library use behavior, level of awareness of library services, library revisit and recommendation to others. Analysis of this survey shows that the factors that influence the caregivers' revisit of the library or their desire to recommend to others through their caregivers' use of the library are the factors that influence the expansion of information data, the stability of space facilities, the accessibility of space facilities, and the ease of participation in programs among the various service factors provided by the library rather than the personal factors of infants and toddlers' caregivers.

• Journal of Korean Library and Information Science Society
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• v.52 no.1
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• pp.1-26
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• 2021

In most countries, public libraries have played a role as a hub of knowledge and information, complex culture of local communities, and a third place for meeting and communication. And recent public libraries are focusing on enhancing their core competencies and expanding services using digital technologies to meet the era of digital transformation and the 4th industrial revolution. However, after the COVID-19 pandemic occurred, all public libraries are repeatedly closed, reopened, and partially closed, and all resources are devoted to providing non-contact, digital and online alternative services, and are expected to continue in the future. As a result, future public libraries are bound to face a trilemma in which digital expandability, complex cultural space, and importance as a place of knowledge and information service are conflicting. This study discoursed on the public library trilemma in the post-COVID-19 era and suggested ways to overcome it. The orientation of the future public library is the fusion and harmony of multiplicity and multipurpose, place and space, knowledge & information and complex culture, face-to-face service and remote service. The main body of a public library is not the finger (digital and non-contact), but the moon (knowledge information center).

• Journal of Korean Library and Information Science Society
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• v.46 no.1
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• pp.43-63
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• 2015

Quality of the library service, because it is based on the subjective meaning of the user for a particular service, depending on the individual expectation level, can be divided between satisfaction and dissatisfaction. Therefore, library services that are performed in public libraries also ultimately assessment of library services may influence based on the expected value of the user. This study is a satisfaction survey of library services to the public library of Goyang. Overall satisfaction of Public Library of Goyang in this study are in the following orders: 1) facility, 2) cultural programs and courses, 3) librarian kindness, 4) collections. To understand the specific meaning of each preference, it was analyzed in the followings: 1) the expectation level to the library space, 2) expectation level to librarians, 3) new service the users desire, 4) service the users want, etc. by age and occupation. As the age of the user increases, the demand for traditional library usage increased. In addition, services that utilize the same library external resources and utilization of external lecturer is like finding employment and art courses, expectation level of users such as reading course to utilize library resources was the highest.