• Proceedings of the Korea Information Processing Society Conference
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• 2003.05a
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• pp.55-58
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• 2003

인터넷상에서 원격강의와 같은 스트림 서비스를 제공하고자 하는 경우 사용자의 접속 품질을 일정 수준 이상으로 보장하기 위한 기능이 필요하다. 이를 위해 서버의 자원을 효율적으로 사용하는 것뿐만 아니라 일정 수 이상의 접속 요청이 있는 경우에는 사용자 등급에 따라 접속 허용을 제어함으로써 한정된 서버자원을 효과적으로 사용자에게 할당할 수 잇도록 하는 것이 필요하다. 본 연구에서를 이를 위해 사용자 정보에 기반한 어플리케이션 레벨에서의 서버 접속 승인 알고리즘을 제안한다.

• Journal of Digital Convergence
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• v.11 no.11
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• pp.397-407
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• 2013

The purpose of this study was to develop comprehensive model which could represent service quality, satisfaction and loyalty in ubiquitous living English experience learning center, and to analyze an influence of service quality of elementary school students attending that center on satisfaction. The variables were extracted in connection with service quality, satisfaction and loyalty in ubiquitous living English experience learning center, and relations among those variables were examined. The study verified causality and influences between variables using feasibility of variables and structural equation thru confirmatory factor analysis, based on questionnaires of 262 students who attended ubiquitous living English experience learning center. The suggestion of the study on ubiquitous living English experience learning center of elementary school students are as follows. Programs in relation with living English should run more efficiently to expand ubiquitous living English experience learning center. More important is that guidelines or orientation for students to recognize how to use the programs be needed. Also, this study shows that the educational performance and satisfaction are found to be very large, and participation in the program of that center needs to be encouraged in terms of schools.

• Journal of the Korean Home Economics Association
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• v.43 no.10 s.212
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• pp.115-124
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• 2005

The purposes of this study were, 1) to examine the conceptual structure of shopping value and service quality as perceived by women in their 50's and 60's, and 2) to investigate the effects of shopping value and service quality on consumer satisfaction of these women. The results mal provide insights related to the silver market in South Korea. Data were obtained for 286 women in their 50's and 60's living in metropolitan areas in South Korea, and analyzed using factor analysis, Cronbach's alpha, and regression. The results showed that service quality was composed of Facilities Service, Product Service, Salespersons' Service and Policy Service. Shopping values perceived by elderly consumers consisted of two factors: Hedonic Shopping Value, and Utility Shopping Value. Elderly consumers perceived Hedonic Value by Salespersons' Service and Utility Value by Policy Service. Salespersons' Service of a store was the most important variable for elderly consumers' satisfaction. The finding suggest that a store's Salespersons' Service is important in predicting elderlv corlsumers' purchase behavior, and they give insight into the development of strategies to be utilized in promotion planning. Implications and drawn for the information useful to consumer behavior researchers and retailers of the silver market.

• Journal of the Korean Society of Clothing and Textiles
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• v.27 no.8
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• pp.935-945
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• 2003

This study attempts to understand perceived switching barriers of customers and fashion stores service quality as a core of store loyalty. Medium variations of switching barriers are interpersonal relationships, attractiveness of alternatives and switching costs. Date were collected from 485 subjects who finished their shopping with a self-administered questionnaire. The results were as follows: 1. Classified service quality of clothing stores into 4 ways: VMD of stores or atmosphere, store policy which are involved in store service, sales persons respond and sales persons conviction which are involved in sales service. 2. Service quality of fashion stores is related with switching barrier medium variations. 3. Service quality have an influence on switching barrier medium variations. Its mutual influences increase switching barriers and it gets to be related to the store loyalty. 4. Compared influences of variations to store loyalty between the H department store and the L department store which are research objects. The main difference is that the H department store evaluated personal relationships among service quality, customers and sales persons high compared with the L department store. As the results showed, service quality consists of store service of nonpersonal service area and sales service of personal service. Service quality is related with interpersonal relationships, attractiveness of alternatives and switching costs. It also affects switching barriers and store loyalty.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.10 no.7
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• pp.1229-1236
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• 2006

Group oriented multicast service is a prerequisite for the current application system for remote lecture and customer service. IP multicast is used to be generally accepted as an internet standard. IP multicast which is designed to support network based replication model can efficiently use host and network resource, however it has some weak points that it has to support IP multicast in the internet by adding multicast-capable internet infrastructure such as router and is vulnerable to security by using public IP address for group identifier. Therefore we propose the trigger based application level multicast model that can enhance both scalability and security by separating the functions, which send and receive message to solve these problems. Our suggested model is expected to ensure the promotion of quality of service and reliability.

• Proceedings of the Korea Information Processing Society Conference
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• 2008.11a
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• pp.459-461
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• 2008

오늘날 전자정부는 초고속 정보통신망과 네트워크, 인터넷 기반기술을 이용한 정부간, 정부와 시민, 기업간 다양한 분야에 원활한 행정서비스를 제공하고 있다. 지금까지 일반 패키지 소프트웨어나 임베디드 소프트웨어 등에 관한 품질평가기술 개발 연구는 다양하게 진행해 왔지만 전자정부 소프트웨어에 대한 연구는 활발하지 못한 실정이다. 본 연구에서는 ISO/IEC 12119와 ISO/IEC 9126 및 ISO/IEC 14598을 기반으로 전자정부 소프트웨어의 품질요구사항을 체계화하고 전자정부 소프트웨어 품질평가를 위한 메트릭을 시험모듈 형식으로 구축하고 이를 적용하기 위한 시험표를 구축하였다.

• Journal of the Institute of Electronics Engineers of Korea SP
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• v.39 no.6
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• pp.602-611
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• 2002

Recent advances in technology have resulted in rapid growth in mobile communication. With this explosive growth, reliable transmission and error resilient technique become increasingly necessary to offer high quality multimedia service. The success of error resilient techniques at decoder sensitively depends on error detection performance. Therefore, this paper proposes a computationally very simple and efficient error detection technique using fragile watermark for real-time video communication. To balance between image quality degradation and error detection efficiency, fragile watermark is embedded only in least significant bits of selected transform coefficients. The proposed method is workable without additional bit in video bitstream and can be implemented very efficiently. This method will be useful in video communication in error prone environment such as wireless channel.

• International Commerce and Information Review
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• v.16 no.4
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• pp.3-34
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• 2014

Nowadays to thrive on the intensively competitive environments based on drastic and rapid technical evolutions, exporting manufacturing companies need to keep very stable relationship with suppliers. Thus, analyzing key factors of strengthening relationship with suppliers in a B2B environment is important. In this regard, this study develops a research model to deeply understand key antecedents of relationship strength between B2B companies. Relationship quality was considered as the key factor affecting to the relationship strength. This study considers relationship satisfaction, trust, and relationship commitment as the factors of relationship quality. Moreover, technical service quality and relational service quality were considered to be the antecedents of relationship satisfaction, while communication and information exchange, relationship policies and practices, and opportunistic behavior were regarded as the antecedents of trust. The PLS method was applied for the empirical analysis of 107 companies data. The results indicated that the relationship commitment has a significant impact on relationship strength. Moreover, relationship satisfaction and trust had indirectly impact on relationship strength through relationship commitment. Although the quality of technical service quality had a significant impact on relationship satisfaction, relational service quality did not have a significant impact. While communication and information exchange, relationship policies, and practices had positively significant impacts, opportunistic behavior had a negative impact.

• Journal of Distribution Research
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• v.10 no.1
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• pp.1-31
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• 2005

In this study, We have newly introduced consumption emotions and switching cost, as a means of managing existing customers, to examine influencing determinants in repurchase intentions along with customer satisfaction and service quality which have been important determinants in previous researches on repurchase intentions. To test them empirically, data from corporate customers of a bank in Korea and corporate banking related bankers are collected and analyzed by LISREL 8.12.. The result of this study can be summed up as follows. First, the most important determinant factor in repurchase intentions is customer satisfaction. Second, it is desirable to measure service quality not only in terms of process service quality, a process of service delivery to customers, but also outcome service quality, what customers receive from services or from service providers. Third, positive consumption emotions have positive influence upon customer satisfaction, negative consumption emotions have negative influence upon customer satisfaction and repurchase intentions. Fourth, switching cost, even though small in its influence, has been proved to be antecedent in repurchase intentions along with customer satisfaction and negative consumption emotions. After research, as precedents in customers' repurchase intentions, customer satisfaction and process service quality have exercised the biggest influences. Also, positive consumption emotions, negative consumption emotions, outcome service quality and switching cost can be used as determinants in predicting corporate customers' repurchase intentions.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.32 no.11A
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• pp.1106-1112
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• 2007

As a demand for high speed uplink packet services increases, the WCDMA enhanced uplink, also known as high speed uplink packet access (HSUPA), has been specified in release 6 by 3GPP. This HSUPA will provide various types of multimedia services, such as real-time video streaming, gaming, VoIP, and FTP. Generally, the performance of HSUPA is dominated by scheduling policy. Therefore, it is required to design a scheduling algorithm considering the traffic characteristics to provide QoS guaranteed services in various traffic environments. In this paper, we propose a scheduling algorithm considering the traffic characteristics to guarantee QoS in a mixed traffic environment. Finally, the performance of the proposed scheduling algorithm is evaluated in terms of average packet delay, packet delay jitter, and system throughput using a system level simulator.