• Journal of Digital Convergence
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• v.17 no.5
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• pp.65-75
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• 2019

While the quantitative results of research on emotional labor that has been studied in Korea has never been minimal, most of the researches that have been conducted are limited to generalization by empirical analysis studies limited to single industry cases. A more integrated approach is needed in addition to quantitative research methods in order to research results that can be generalized when the importance and interest in emotional labor is increasing. Therefore, this study analyzed in-depth 112 articles published in the field of management in Korea, which were searched under the keyword emotional labor, using KCI from 2008 to 2018. To this end, the research trends of emotional labor, such as the concept, and the method of analysis, were reviewed from various aspects and presented future research directions. This research result attempted to contribute not only to academic contribution to emotional labor but also to the expansion or integration of the application area to the internal mechanisms of emotional labor.

• 주택과사람들
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• no.37 s.54
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• pp.68-124
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• 1994

• Proceedings of the Korea Contents Association Conference
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• 2006.11a
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• pp.200-204
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• 2006

They use emoticons as assistance to express their emotion on CMC communications. Emoticons have been developed into diverse forms like text emoticon, image emoticon, animation emoticon. However emoticons represent the emotion only in simple way, not in specific because the shortage of grouping expressions of the emotion. So, the emoticons used nowadays should be grouped specifically in order to help produce the modulated animation emoticons those are able to represent the feeling in specific and diverse way and be used conveniently. Therefore, this thesis is going to propose the design method of a new kind of animation emoticons those can make what animation emoticons used nowadays are not able to through the grouping and analyzing expression images according to faces, gesture(hand), and backgrounds(decoration) focused on the animation emoticons in messenger programs.

• Proceedings of the Korea Contents Association Conference
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• 2009.05a
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• pp.197-203
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• 2009

The users need the communication that interaction is possible in digital communication environment. It is necessity to develop the Interactive Character that various emotional expression was possible while a user-centered emotional display tool was necessary. It is a fundamental research that is going to develop the Interactive Character that individualized emotional expression is possible. In other words, I have the purpose that is going to show the aromaticness of the technology development to express feelings. Therefore, I am going to analyze whether no matter how much technology to express feelings mainly on a face expression is incarnated through an example. And, I am going to show the development direction of the Interactive Character as an emotional display tool through this.

• The Journal of the Korea Contents Association
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• v.13 no.12
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• pp.470-483
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• 2013

The purpose of this study is to examine the relationship among the emotional labor, service commitment and customer orientation in hotel service context. Moreover, this study was designed to test the moderating effect of supervisor's emotional intelligence to provide fundamental and practical data for hotel industry. In this study, 4 hypotheses based on literature reviews were employed. A questionnaire was also developed based on previous studies. A convenience sample of 318 hotel employees was surveyed and a total of 297 usable questionnaires were analyzed. Then the data and hypotheses were examined using multiple regression analysis using SPSS 18.0. The results are as follows. Firstly, emotional labor was divided into 'emotional dissonance', 'emotional frequency', 'emotional diversity' and 'emotional intensity' according to the literature review. Analysis showed that emotional labor has partial effects on service commitment accordingly. Secondly, service commitment has positive effect on customer orientation. Thirdly, emotional labor has partial effects on customer orientation. Lastly, supervisor's emotional intelligence has partial moderating effects between emotional labor and customer orientation. Continuous and systematic training should be conducted to administer 'emotional labor'.

• Journal of Global Scholars of Marketing Science
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• v.15 no.3
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• pp.169-186
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• 2005

This paper investigates how In-store crowding influences behavioral intention with mediating consumer emotion within store. We performed covariance structural analysis based on 486 subjects on family restaurants. The results showed that perceived In-store crowding negatively influences positive-customer emotion and positively influences negative-customer emotion. In addition, In-store crowding on intention to behavior channeled through consumer emotion. Finally, we discuss the results of analysis and suggest research limitation and future study.

• Proceedings of the Korean Society of Computer Information Conference
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• 2008.06a
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• pp.325-329
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• 2008

최근 게임 산업은 상호 작용 성을 높이는 방향으로 하드웨어와 소프트웨어적으로 접근하고 있다. 그 중 게임 속 캐릭터에 적용되는 인공지능은 소프트웨어적인 접근으로서 게임의 분위기와 특징에 커다란 영향을 미친다. 하지만 기존의 인공지능이 캐릭터의 시시각각 변하는 감정에 따라 변하지 않고, 간략한 메커니즘에 의해 행동이 제어되고, 움직였기 때문에 실제 캐릭터들이 가지는 감정 상태를 제대로 표현하지 못했다. 따라서 본 논문에서는 맥시스사의 'The Sims'의 캐릭터인 sim들이 감정을 표현하지 못하는 한계점을 분석하고, 이를 극복할 수 있는 인공감정을 만들어 시뮬레이션 게임보다 제작하기 간단하고, 비슷하게 환경을 조작할 수 있는 비행 슈팅게임에 적용한다.

• Journal of Korea Multimedia Society
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• v.17 no.1
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• pp.77-93
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• 2014

Kinetic typography has been suggested to express emotions in computer-mediated communication (CMC) by empowering static texts with dynamic attributes, where conversations occur primarily in text-based forms. In this work, we investigate whether pre-defined kinetic typography effects are capable of delivering emotions, and further, which specific attributes of kinetic typography arouse such emotions. The results show that emotional response of users were corresponding to the emotions intended by experts, indicating that pre-defined kinetic typography is an applicable way to express emotions consistently in CMC. Also, results demonstrate some key attributes that derive certain levels of mood and energy respectively. Energy level turned out to be affected by the font size, transparency, direction of movement, amount of movement, velocity, and acceleration of the text, while mood level was influenced by the transparency, direction of movement, regularity in movement, and speed of the text.

• Korean Journal of Veterinary Pathology
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• v.2 no.1
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• pp.61-71
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• 1998

• Journal of Digital Convergence
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• v.19 no.10
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• pp.203-208
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• 2021

This study is to investigate the impact of emotional intelligence of online shopping mall call center counselor on customer orientation. The SPSS 25.0 ststistics program was applied for the empirical analysis 148(87.05%)of 170 copies are used for final data analysis. The implications of results are as follows. First, use of emotion, a subfactor of emotional Intelligence, has shown to have a significant positive effect on customer orientation. Second, other's emotional appraisal, a subfactor of emotional Intelligence, has shown to have a significant positive effect on customer orientation. Third, self emotional appraisal, a subfactor of emotional Intelligence, has shown to have a significant positive effect on customer orientation. Fourth, regulation of emotion, a subfactor of emotional Intelligence, has shown to have a significant positive effect on customer orientation.