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http://dx.doi.org/10.14400/JDC.2019.17.5.065

An Analysis on Research Trends of Emotional Labor in Business Research and Future Research Directions  

Lee, Hang (Department of Global Economics, Gachon University)
Kim, Joon-Hwan (Department of Paideia, Sungkyul University)
Publication Information
Journal of Digital Convergence / v.17, no.5, 2019 , pp. 65-75 More about this Journal
Abstract
While the quantitative results of research on emotional labor that has been studied in Korea has never been minimal, most of the researches that have been conducted are limited to generalization by empirical analysis studies limited to single industry cases. A more integrated approach is needed in addition to quantitative research methods in order to research results that can be generalized when the importance and interest in emotional labor is increasing. Therefore, this study analyzed in-depth 112 articles published in the field of management in Korea, which were searched under the keyword emotional labor, using KCI from 2008 to 2018. To this end, the research trends of emotional labor, such as the concept, and the method of analysis, were reviewed from various aspects and presented future research directions. This research result attempted to contribute not only to academic contribution to emotional labor but also to the expansion or integration of the application area to the internal mechanisms of emotional labor.
Keywords
Emotional Labor; Research Trends; Literature Review; Business Research; Future Research Directions;
Citations & Related Records
Times Cited By KSCI : 6  (Citation Analysis)
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