• Culinary science and hospitality research
• /
• v.16 no.5
• /
• pp.134-148
• /
• 2010

The purposes of this study is to understand the influence of the employees' emotional intelligence in the foodservice industry on organizational citizenship behavior and job performance and to empirically analyze whether organizational citizenship behavior plays a mediating role between both the relations of the employees' emotional intelligence and job performance. Based on total 421 samples obtained from an empirical research, this study reviews the reliability and fitness of the research model and verifies a total of 3 hypotheses using the Amos program. The SEM results show that others' emotion appraisal, emotion use, self-emotion appraisal and emotion regulation among employees' emotional intelligence have a significantly positive effect on organizational citizenship behavior. Also, employees' organizational citizenship behavior have a significantly positive effect on job performance. In addition, the effect of the employees' emotional intelligence in the foodservice industry upon job performance find to be partially mediated by the organizational citizenship behavior.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.12 no.12
• /
• pp.5493-5499
• /
• 2011

The purpose of this study was to investigate the relationship among emotional intelligence, organizational communication satisfaction and job satisfaction. The subjects were 150 nurses who work for a university hospital in Seoul. The data were collected using self-report questionnaire and analyzed using the SPSS Win 17.0 program. In result, The degree of emotional intelligence was order to regulation of emotion, use of emotion, other's emotion appraisal, self emotion appraisal. Job satisfaction were significantly correlation between emotional intelligence and organizational communication satisfaction. And The higher job satisfaction was showed the higher emotional intelligence and organizational communication satisfaction. Therefore, To increase job satisfaction will be work out a strategy highly emotional intelligence and organizational communication satisfaction. It is need to improve the nurse's organizational satisfaction and base on the program development.

• Proceedings of the Korean Institute of Intelligent Systems Conference
• /
• 2004.04a
• /
• pp.325-328
• /
• 2004

본 논문에서는 퍼지추론을 이용하여 인간의 내부 감성상태를 추론하고 불필요한 감성상태를 제거할 수 있는 방법을 나타내었다. 그리고 시스템 설계자의 주관적인 관점을 배제하여 보다 객관적인 감성추론을 위해 응용 심리학에서 주로 사용되는 색채심리를 바탕으로 규칙 베이스를 구성하였고, 실험에서 보다 정확한 감성분류를 위해 $\alpha$-cut을 적용하여 불필요한 감성상태를 제거하여 나타내었다.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.21 no.7
• /
• pp.504-509
• /
• 2020

This study analyzed the factors that affect the emotional intelligence of clinical dental hygienists' psychological well-being. The study was conducted from September 1, 2019 to November 30, 2019 with 180 dental hygienists living in Jeollabuk-do province. The data was analyzed by independent t-tests, one-way ANOVA, Scheffé test, Pearson's correlation coefficient, and stepwise multiple regression using SPSS 18.0. Psychological well-being has a significant correlation with emotional intelligence (r=.596, p<.001). Emotional intelligence of clinical dental hygienists was found to be significant in a suitable regression model (F=116.575, p<.05), and the explanatory power was 53.6%. The higher the psychological well-being was, the higher the emotional intelligence was. The factors related to emotional intelligence of clinical dental hygienists were psychological well-being, self-acceptance, positive relations to others, personal growth, environmental mastery and clinical experience. The results of this study show that psychological well-being is related to emotional intelligence. It is necessary to establish an effective strategy to enhance the psychological well-being of clinical dental hygienists and strengthen their emotional intelligence.

• Journal of Digital Convergence
• /
• v.15 no.2
• /
• pp.67-80
• /
• 2017

Today, Emotional Intelligence of the leader has become important in order to achieve the achievement of the organization. Especially, the automobile industry is somewhat conservative and the organizational culture of the subcontractor is still much more important than the service industry which has a flexible. In this context, I examine the Emotional Intelligence on Organizational Citizenship Behavior and Innovative Behavior in manufacture of automobile industry focusing on moderating effect of Authentic Leadership. This Study enhances the understanding of Emotional Intelligence and extends the research. Future research will needed to pioneer research methods such as various aspects of measurement and time series of various variables.

• Proceedings of the Korean Institute of Intelligent Systems Conference
• /
• 2003.09b
• /
• pp.173-176
• /
• 2003

본 논문은 기존의 다치오토마타 모델을 적용하여 개성과 감성상태 모델을 제안한다. 기존 다치오토마타 모델을 2개의 오토마타로 분리하여 하나는 감성상태, 다른 하나는 개성을 모델링하는데 이용하였다. 사용자의 내부 감성과 개성은 Valence-Arousal 공간으로 정의된 감성상태를 바탕으로 구성하였고, 2개로 분리된 다치오토마타의 관계를 정의에 따라 구성하여 감성상태와 개성이 동시에 한 개의 오토마타 모델로 모델링 될 수 있는 가능성을 제시하였다.

• Proceedings of the Korean Institute of Intelligent Systems Conference
• /
• 2003.05a
• /
• pp.206-209
• /
• 2003

본 논문에서는 퍼지추론과 면역 네트워크의 세 가지 메커니즘을 바탕으로 인간의 외부 자극(색상정보)에 따른 내부 감성상태를 인식할 수 있는 방법을 제안한다. 인간의 내부 감성상태는 심리학에서 많이 사용하는 색채심리를 바탕으로 추론을 하였으며 추론된 값은 색상 정보의 정도에 따른 감성상태이다. 이러한 감성상태의 값들 간에 유사성을 계산하여 면역 네트워크에 세 가지 메커니즘에 적용하여 인공적인 감성상태를 인식할 수 있는 방법을 나타내었다.

• Proceedings of the Korean Institute of Intelligent Systems Conference
• /
• 2002.12a
• /
• pp.497-501
• /
• 2002

개인의 경험을 통해 얻어지는 외부의 물리적 자극에 대한 복합적인 감성을 측정.분석하여 공학적으로 처리함으로서 인간이 보다 편리하고 안락한 생활을 영위하도록 하는 연구가 진행되고 있다. 본 논문에서는 인간의 오감 즉 시각, 청각, 후각, 미각, 촉각 중 소비자의 구매 욕구에 많은 영향을 주는 시각(색)에 따른 감성상태의 패턴을 분류하기 위해 색채 심리를 다치오토마타 모델을 이용하여 입력 이벤트와 상태 사이의 관계를 활용하여 감성을 처리할 수 있는 방법을 제안한다. 인간의 심리 상태를 학습할 수 있도록 오토마타의 입력 값(색)에 따른 상태(감성상태)의 변화를 신경망 모델로 구현함으로서 색채에 대한 감성을 처리하였다.

• 한국벤처창업학회:학술대회논문집
• /
• 2018.11a
• /
• pp.85-92
• /
• 2018

최근 커피 전문점의 한계를 극복하기 위하여 카페와 디저트의 결합 형태인 디저트카페가 활성화 되었으며,이 또한 치열한 경쟁상황에 놓여 있는 관계로 경쟁에서 보다 유리한 위치를 확보하기 위한 고객맞춤형 마케팅전략이 필요함으로 본 연구를 수행한다. 최근, 연구방향이 디저트카페의 서비스품질, 브랜드이미지, 물리적환경 및 선택속성에 관한 연구가 활발하게 진행되고 있으나 고객의 감성 지능과 연계한 연구는 없었던 관계로 본 연구에서는 고객의 감성지능과 연관된 효과를 검증하고자 한다, 또한, 스마트폰의 보급으로 모바일쿠폰이 매우 활성화 되어 있음으로 디저트카페의 환경과 모바일쿠폰의 특성이 어떠한 영향관계를 보이고 있는지 살펴보고자 한다. 디저트카페의 물리적환경(심미성,공간효율성,청결성,쾌적성,편의성),선택속성(서비스,맛과향,가격,다양성,독창성),모바일쿠폰(획득용이성,사용편의성,유희성,경제성)이 고객만족에 미치는 영향력을 살펴본다. 또한 고객의 감성지능이 조절효과로서 각각의 요인들에 대하여 고객만족도에 어떠한 관계를 가지게 되는지 살펴보며, 본 연구를 통하여 기존의 마케팅전략에서 고객의 감성지능 맞춤형 마케팅전략을 구사함으로써 보다 효율적이고 목표를 명확화 함으로써 마케팅 비용과 노력을 줄이는데 기여할 수 있을 것이라고 판단된다.

• Korea Trade Review
• /
• v.43 no.6
• /
• pp.161-192
• /
• 2018

The hotel industry in China has shown great growth both in terms of quantity and quality, but management of the most important element of the success of the hotel company is still not enough. The purpose of this study is to investigate the effects of emotional intelligence including self emotional appraisal, others' emotional appraisal, regulation of emotion, use of emotion on Chinese hotel employees' resilience to improve job satisfaction, organizational commitment, and to reduce turnover intention. Also, the relationship between job satisfaction, organizational commitment, and turnover intention was investigated. In order to analyze this, we surveyed 322 employees of Shanghai 4, 5star hotel in China. Empirical analysis showed that self emotional appraisal, regulation of emotion, and use of emotion of Chinese hotel employees had a positive effect on resilience, but others' emotional appraisal did not affect resilience. In addition, the resilience showed a positive effect on job satisfaction and organizational commitment, but not on turnover intention. Also, job satisfaction has a significant negative effect on organizational commitment and turnover intention, and organizational commitment has a significant negative impact on turnover intention. This study aims to provide a better understanding of emotional intelligence and resilience, and to provide effective management of human resources management.