• Science of Emotion and Sensibility
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• v.10 no.1
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• pp.1-11
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• 2007

An Infotainment Service intended to enhance the human emotion is introduced in this paper. The service is to be installed on the robot helping elderly persons to live comfortable and enjoyable life. The research started with defining the undesirable status of emotion in everyday life, and the psychological skills to cope with the status were sought about. Then, a methodology for providing emotion contents reflecting the coping skill has been suggested. Based on the Cognitive Behavior Therapy, the coping skill is used to edit animation clips. A movie recommendation system to utilize the edited animation clips has been being developed. A series of process for developing the system is described, where the emotion elements are taken into consideration in addition to the user preference as the criterion for recommendation.

• The Journal of the Korea Contents Association
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• v.19 no.9
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• pp.293-307
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• 2019

The poor welfare level of social workers is a big social problem in direct proportion to the ongoing need for social welfare service. In particular, the emotional work of social workers is a serious situation. This Study examines the effect of emotional labor(EL) on customer orientation(CO) of social workers with case management. Also this paper investigates the moderating effect of emotional intelligence(EI) and leader-member exchange(LMX). The major results from the study are as follow: First, we found that surface acting(SA) of EL had a negative impact on CO and deep acting(DA) of EL had a positive impact on CO. Second, EI showed a moderating effect on the correlation between SA of EL and CO. Also, EI had the moderating effect that weakening the negative impact of SA on CO. Third, LMX showed a moderating effect on the correlation between DA of EL and CO. Also, LMX had the moderating effect that strengthening the positive impact of DA on CO. In particular, this study presented with implications for future research, limitations of this study.

• Science of Emotion and Sensibility
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• v.2 no.2
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• pp.53-66
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• 1999

현 연구에서는 음성합성의 기초자료 수집을 위하여 대화체 감정표현의 음성적인 패러미터를 찾아내려고 시도하였다. 이를 이하여 일단 가장 자주 사용되는 대화체 감정표현자료가 수집되었고 이들 표현을 발화할 때 가장 주의를 기울이는 발성의 특징들이 탐색되었다. 구어체적 감정표현의 타당한 데이터베이스를 작성하기 위하여 20대와 30대로 연령층을 구분하여 자료를 수집, 분석하였다. 그 결과 다양한 감정표현의 발화특성들은 음의 강도, 강도변화, 그리고 음색이 중요한 기준으로 작용하는 것으로 나타났다. 다차원분석 결과 산출된 20대와 30대의 음성표현이 도면은 개별정서들이 음성의 잠재차원 상에서 상당한 일관된 특징을 지님을 보여 주었다.

• Proceedings of the Korean Society for Emotion and Sensibility Conference
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• 1999.11a
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• pp.277-291
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• 1999

현 연구에서는 음성합성의 기초자료 수집을 위하여 대화체 감정표현의 음성적인 패러미터를 찾아내려고 시도하였다. 이를 위하여 일단 가장 자주 사용되는 대화체 감정 표현자료가 수집되었고 이들 표현을 발화할 때 가장 주의를 기울이는 발성의 특징들이 탐색되었다. 구어체적 감정표현의 타당한 데이타베이스를 작성하기 위하여 20대와 30로 연령층을 구분하여 자료를 수집, 분석하였다. 그 결과 다양한 감정표현의 발화특성들은 음의 강도, 강도변화, 그리고 음색이 중요한 기준으로 작용하는 것으로 나타났다. 다차원 분석 결과 산출된 20대와 30대의 음성표현의 도면은 개별정서들이 음성의 잠재차원 상에서 상당한 일관된 특징을 지님을 보여 주었다.

• Science of Emotion and Sensibility
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• v.22 no.3
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• pp.35-46
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• 2019

Artificial intelligence (AI) technology has been evolving to recognize and learn the languages, voice tones, and facial expressions of users so that they can respond to users' emotions in various contexts. Many AI-based services of particular importance in communications with users provide emotional interaction. However, research on nonverbal interaction as a means of expressing emotion in the AI system is still insufficient. We studied the effect of lighting on users' emotional interaction with an AI device, focusing on color and flickering motion. The AI device used in this study expresses emotions with six colors of light (red, yellow, green, blue, purple, and white) and with a three-level flickering effect (high, middle, and low velocity). We studied the responses of 50 men and women in their 20s and 30s to the emotions expressed by the light colors and flickering effects of the AI device. We found that each light color represented an emotion that was largely similar to the user's emotional image shown in a previous color-sensibility study. The rate of flickering of the lights produced changes in emotional arousal and balance. The change in arousal patterns produced similar intensities of all colors. On the other hand, changes in balance patterns were somewhat related to the emotional image in the previous color-sensibility study, but the colors were different. As AI systems and devices are becoming more diverse, our findings are expected to contribute to designing the users emotional with AI devices through lighting.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.20 no.9
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• pp.390-396
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• 2019

This study was undertaken to analyze factors influencing the emotional labor and emotional intelligence of a dental hygienist on organizational effectiveness. The study was conducted between September 4, 2018 to December 7, 2018, enrolling a total of 233 dental hygienists living in the Jeollabuk-do province. The data were analyzed by independent t-test, one-way ANOVA, $Scheff{\acute{e}}$ test, Pearson's correlation coefficient, and stepwise multiple regression, using SPSS 18.0. The regression model obtained was F=138.917, P<0.05, with an explanatory percentage of 58.2. Emotional labor (${\beta}=0.608$) was determined to be the most influential variable among independent variables, and other factors affecting the organizational effectiveness of a dental hygienist include the highest level of education, career, and emotional intelligence. We conclude that in order to improve organizational effectiveness among dental hygienists, it is necessary to establish an effective plan for reducing emotional labor and promote emotional intelligence.

• The Journal of the Korea Contents Association
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• v.15 no.12
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• pp.387-406
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• 2015

Recently emotional labor is an essential situation for hospital employees in relation to surface and deep acting as the core of emotional labor strategies. This study empirically examines the relation between hospital employees' emotional intelligence and emotional labor strategies in the context of emotional labor. For empirical experiments, we conducted a questionnaire survey targeting hospital employees, and we employed the method of Partial Least Squares (PLS) for data analysis. Major findings are as follows. Hospital employees' emotional intelligence including self emotion appraisal, others' emotion appraisal, regulation of emotion, and use of emotion, have a significantly positive effect on hospital employees' deep acting. And hospital employees' deep acting has a significantly positive effect on hospital employees' organizational attachment, knowledge sharing intentions, and innovative activities.

• Proceedings of the Korean Society for Emotion and Sensibility Conference
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• 2009.05a
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• pp.75-78
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• 2009

본 연구에서는 세 가지의 각성상태(긴장, 중립, 이완감정)가 3-back 과제 수행능력에 어떠한 영향을 미치는지 관찰하고자 한다. 10명의 남자 (평균 $25.7{\pm}1.5$ 세) 대학생과 10명의 여자 (평균 $24.5{\pm}1.8$ 세) 대학생이 본 실험에 참여하였다. 집단 검사를 통해 추출된 사진을 이용하여 긴장, 중립, 이완의 세 종류의 각성상태를 유발하여 3-back 과제 수행 능력 측정 실험을 수행하였다. Rest 1 (2분), 감성유발사진제시 1 (2분), 3-back Task 1 (2분), 감성유발사진제시 2 (2분), 3-back Task2 (2분), Rest2 (2분)의 5단계로 실험이 진행되었다. 또한 제시된 감정 사진으로 적절한 arousal level 이 유발되었는지를 확인하기 위해 GSR 신호를 측정하였고, 실험 종료 후 주관적 평가를 실시하였다. 3-back 과제의 정답률은 중립감정일 때 가장 컸고, 이완, 긴장 감정 순서였다. 또한 통계적으로 유의하지는 않았지만 중립감정일 때 반응시간이 가장 빠른 경향을 보였다. 본 연구결과로부터 인지 처리와 무관하게 유발된 각성의 증가나 감소는 과제 수행능력을 감소시킬 수 있다는 사실을 유추할 수 있다.

• The Journal of the Korea Contents Association
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• v.10 no.12
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• pp.51-58
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• 2010

In the environment of instant messengers, the recognition of human emotions and its automated representation with personalized 3D character animations facilitate the use of affectivity in the machine-based communication, which will contribute to enhanced communication. This paper describes an emotional messenger system developed for the automated recognition and expression of emotions for IPTVs (Internet Protocol televisions). Aiming for efficient delivery of users' emotions, we propose emotion estimation that assesses the affective contents of given textual messages, character animation that supports both 3D rendering and video playback, and smart phone-based input method. Demonstration and experiments validate the usefulness and performance of the proposed system.

• Journal of the Korean Society for Precision Engineering
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• v.18 no.2
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• pp.9-13
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• 2001