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http://dx.doi.org/10.14695/KJSOS.2018.22.3.35

Analysis of Users' Emotions on Lighting Effect of Artificial Intelligence Devices  

Hyeon, Yuna (국민대학교 테크노디자인전문대학원 스마트경험디자인학과)
Pan, Young-hwan (국민대학교 테크노디자인전문대학원 스마트경험디자인학과)
Yoo, Hoon-Sik (서울미디어대학원대학교 뉴미디어학부)
Publication Information
Science of Emotion and Sensibility / v.22, no.3, 2019 , pp. 35-46 More about this Journal
Abstract
Artificial intelligence (AI) technology has been evolving to recognize and learn the languages, voice tones, and facial expressions of users so that they can respond to users' emotions in various contexts. Many AI-based services of particular importance in communications with users provide emotional interaction. However, research on nonverbal interaction as a means of expressing emotion in the AI system is still insufficient. We studied the effect of lighting on users' emotional interaction with an AI device, focusing on color and flickering motion. The AI device used in this study expresses emotions with six colors of light (red, yellow, green, blue, purple, and white) and with a three-level flickering effect (high, middle, and low velocity). We studied the responses of 50 men and women in their 20s and 30s to the emotions expressed by the light colors and flickering effects of the AI device. We found that each light color represented an emotion that was largely similar to the user's emotional image shown in a previous color-sensibility study. The rate of flickering of the lights produced changes in emotional arousal and balance. The change in arousal patterns produced similar intensities of all colors. On the other hand, changes in balance patterns were somewhat related to the emotional image in the previous color-sensibility study, but the colors were different. As AI systems and devices are becoming more diverse, our findings are expected to contribute to designing the users emotional with AI devices through lighting.
Keywords
Artificial Intelligence; Emotional Interaction; Lighting Colors and Flickering Effects of Artificial Intelligence Devices; Emotional Arousal and Balance;
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