지식경영연구 (Knowledge Management Research)

한국지식경영학회 (The Knowledge Management Society of Korea)
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미(美)의 암묵적 이론과 외모지향성이 다목적 제품에 대한 소비자 인식에 미치는 영향

The Role of Implicit Theory of Beauty and Appearance Orientation on Consumers' Perceptions of Multi-Purpose Products

  • 투고 : 2024.01.18
  • 심사 : 2024.02.27
  • 발행 : 2024.03.31
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초록

다양한 업계에서 한 번에 여러 가지 기능을 수행하는 '다목적' 제품을 출시하는 브랜드들이 늘고 있다. 그러나 소비자들이 다목적 제품과 이를 제공하는 브랜드에 대한 인식 관련 연구는 아직 많이 이루어지지 않았다. 본 연구에서는 소비자들이 미(美) 에 대해 갖고 있는 암묵적 이론이 다목적 제품 관련 지식과 브랜드 지식에 미치는 영향을 연구한다. 외모 지향성이 높은 소비자들 사이에서, 미(美)에 대한 증가(vs. 실체) 이론(즉, 본인의 아름다움은 타고난 것이 아닌, 노력에 의해 변화시킬 수 있는 것이라는 믿음)이 강할 수록 다목적 제품에 대한 선호도가 감소한다는 것을 발견하였다. 또한, 이는 전반적인 브랜드 평가에도 부정적인 영향을 미치는 것으로 나타났다. 이 연구 결과는 제품/브랜드 관련 지식경영에 있어, 소비자들의 암묵적 이론과 그에 따른 선호도를 고려해야 한다는 것을 시사한다.

Cosmetics brands are increasingly offering "multi-purpose" products that serve multiple functions at once, such as an eye cream that could also be used as a lip moisturizer. Yet, there is little research on consumers' perceptions of multi-purpose products and the brands that offer these products. This research examines the impact of consumers' own theory of beauty. We find that endorsing a strong incremental (vs. entity) theory of beauty (i.e., believing that one's beauty is changeable through one's effort rather than innate and unchangeable) reduces consumers' preferences for multi-purpose products, particularly among those who are highly appearance oriented. These consumers' reduced evaluation of multi-purpose products also spills over to their overall brand evaluation. The findings suggest that brand managers should consider consumers' implicit theory of beauty and product preferences when managing product knowledge.

키워드

과제정보

This research was supported by the Yonsei University Research Fund of 2022 (2023-22-0210).

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