DOI QR코드

DOI QR Code

공공서비스 역량 강화를 위한 공공서비스디자인 교육 프로그램 설계 -정책공급자 대상 워크숍 사례를 중심으로-

Designing public service design education program to strengthen public service competencies -Focused on the case of workshop for policy providers-

  • 김선아 (금오공과대학교 산업공학부)
  • Kim, Sun-Ah (Division of Industrial Engineering, Kumoh National Institute of Technology)
  • 투고 : 2022.03.08
  • 심사 : 2022.04.20
  • 발행 : 2022.04.28

초록

본 연구의 목적은 변화하는 서비스 행정 시대에 필요한 정책공급자의 공공서비스 역량을 강화하기 위한 공공서비스디자인 교육을 설계하고 실증 사례를 통해 효과성을 확인하는 것이다. 공공서비스와 공공서비스디자인에 대한 이론적 고찰을 바탕으로 공공서비스 역량 요소와 공공서비스디자인 방법론을 연계한 교육 프로그램을 설계하고 워크숍을 통해 실증한 사례 조사와 설문을 통한 효과를 확인하였다. 공공서비스디자인 프로젝트 내용을 기반으로 한 팀 활동과 실습 위주의 방법과 도구는 협업과 소통 역량 강화에 특히 효과가 있으며 전반적인 만족도를 확인하였다. 본 연구의 교육 프로그램 모델은 정책공급자 대상의 공공서비스 역량을 연계한 실습형 교육을 제시하고 실증하여 연구의 의의가 있으며, 향후 연구에서는 역량 중심의 교육 모델 설계로 역량 강화 효과성을 세분하여 검증하고자 한다.

The purpose of this study is to design public service design education to strengthen the public service competencies of policy providers necessary in the changing service administration era and to confirm the effectiveness through empirical cases. Based on the theoretical research of public service and public service design, an educational program linking public service competency elements with public service design methodology was designed, and the effects through case studies and surveys demonstrated through workshops were confirmed. Team activities and practice-oriented methods and tools based on the contents of the public service design project were particularly effective in strengthening collaboration and communication competencies, and overall satisfaction was confirmed. The educational program model of this study is meaningful by presenting and demonstrating practical education linking public service competencies for policy providers, and future studies will subdivide and verify the effectiveness of competency-based education model design.

키워드

과제정보

This research was supported by Kumoh National Institute of Technology(2021)

참고문헌

  1. KOSIS. https://kosis.kr/statHtml.do?orgId=301&tblId=DT_111Y002&checkFlag=N
  2. The Korean Pyojun Dictionary. https://stdict.korean.go.kr/main/main.do
  3. RISS(Research Information Sharing Service). www.riss.kr
  4. Eun Jaeho. (2008). A study on the concept of publicness Focusing on the French concept of public service. The Korean Governance Review, 15(3), 213-239. DOI : 10.17089/kgr.2008.15.3.009
  5. Yeo, Kuk-hee. (2020). Akira Tamura's Thought on the Government of Citizens: Characteristics and Implication from a Perspective of New Public Governanc. The Korean Governance Review, 27(3), 23-49. https://doi.org/10.17089/KGR.2020.27.3.002
  6. Doo-rae Kim. (2017). Does Representative Government Enhance the Quality of Life?: A Cross-national Analysis on the Policy Outcomes of Public Services. The Korean Association for Policy Studies, 26(2), 311-335.
  7. K. M. Kim. (2019). [Good Policy Cases] Establishing Public Service with Resident. Public Policy Monthly, 16, 62-63.
  8. M. J. Lee. (2011). A Case Study on the Building of Service Quality Improvement Strategies Using CSI, ESI and KPI: Focusing on Public Sector. Information Systems Review, 13(3), 83-97.
  9. Jae-Peel Lee & Sikyung Lee. (2009). Public Service Quality Measurement Model Development. Korean Public Management Review, 23(1), 1-32. DOI : 10.24210/kapm.2009.23.1.001
  10. Seo-young Han & Jaeyoun Lee & NaKyung Lee. (2022). The Impact of Organizational Restriction on P ublic Sector Innovation: Focusing on the Moderating Effect of Leadership. Korean Review of Organizational Studies, 18(4), 125-160. DOI : 10.21484/kros.2022.18.4.125
  11. Seol Yeong Dong & Koo Yoo Ri. (2021). A study on the role of design collaboration through an analysis of the collaboration status of public organizations. Design Convergence Study, 20(6), 61-77.
  12. H. Y. Jeong. (2022). Smart public service that is reborn with advanced information technology '2021 Smart Public Service Online Conference'. Local informatization, 132, 86-89.
  13. G. S. Lee & J. Y. Kwon. (2022). A Study on the Success Model for the Establishment of Big Data System in Public Institutions. Journal of Digital Convergence, 20(1), 129-139. https://doi.org/10.14400/JDC.2022.20.1.129
  14. K. W. Park. (1995). The direction of establishing a 21st century service administration. The Korean Journal of Public Administration, 4(2), 5-20.
  15. S. Y. Seo. (1995). Informatization policy to promote service administration. The Korean Journal of Public Administration, 4(2), 21-38.
  16. Do Hyung Lee & Jung Yul Kim & Byung Chul Ahn. (2009). Vision and strategy for public service reform: Focused on concept and practice in service administration paradigm. Public Policy Review, 23(4), 5-34. DOI : 10.17327/ippa.2009.23.4.001
  17. Do Hyung Lee. (2000). The substructure of local autonomy, Seoul : Hanul Academy
  18. F. Barbara. (2013). 공공서비스부문 역량 강화 in design thinking. 공무원 HRD, 65, 31-32.
  19. Civil Service Human Resources. (2017). Civil Service Competency Framework Report. UK : Civil Service Human Resources. https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/436073/cscf_fulla4potrait_2013-2017_v2d.pdf
  20. R. Buchanan. (1991). Wicked problems in design thinking. Design Issues, 8(2), 5-21. https://doi.org/10.2307/1511637
  21. S. L. Nah. (2013). Korea Creativity Revolution. Seoul : Maeil Business News.
  22. Design Council. (2013). Design Council. https://www.designcouncil.org.uk/sites/default/files/asset/document/Design%20for%20Public%20Good.pdf
  23. Young Ok Jeon & Ken Nah. (2016). A Study on the Political Usability of Service Design in the Perspective of Social Innovation -Based on the methodological characteristics in the application case studies of service design-. Journal of Basic Design & Art, 17(3), 501-512.
  24. Su-hyun Baek & Sun-Ah Kim. (2019). A Study on Public Service Design Based on Citizen Participation-Focused on Participatory Public Service Design Group-. Journal of Digital Convergence. 17(9), 321-326. https://doi.org/10.14400/JDC.2019.17.9.321
  25. Yun-Ju Lee, Su-hyun Baek & Sun-Ah Kim. (2018). Service Design for Utilizing Government Information-Focusing on the Case of Gov3.0 Design Group for East North Statistics-. Journal of Digital Convergence. 16(6), 335-341. https://doi.org/10.14400/JDC.2018.16.6.335
  26. P. H. Kang et al. (2015). Empirical Study Report. Sejong : Ministry of the Interior and Safety. https://dl.nanet.go.kr/SearchDetailView.do?cn=NONB1201608066
  27. KIDP. (2018). KIDP. http://www.kidp.or.kr/?menuno=1130
  28. KIDP. (2019). KIDP. https://kidp.or.kr/?menuno=1132&bbsno=15151&siteno=16&act=view&ztag=rO0ABXQAMzxjYWxsIHR5cGU9ImJvYXJkIiBubz0iNjIyIiBza2luPSJraWRwX2JicyI%2BPC9jYWxsPg%3D%3D