Knowledge Management Research (지식경영연구)

The Knowledge Management Society of Korea (한국지식경영학회)
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User-oriented Performance Comparison between Hierarchical and Networked Knowledge

계층형 및 네트워크형 지식지도의 사용자 관점 성능 비교

  • Received : 2021.08.01
  • Accepted : 2021.08.31
  • Published : 2021.09.30
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Abstract

A knowledge map should be able to support the referential navigation of knowledge inquiries, i.e., cross- and sequential searches and queries on content relevance-based associated knowledge. This study performs a user-oriented test to verify which type of knowledge map, hierarchical or networked, exhibits superior performance in supporting knowledge inquiries required for problem solving. Both the effectiveness identified by the correct answer rate and the efficiency identified by the number of completion time and reference documents have been revealed superior performance in the networked knowledge map. This study's result can underpin the basic steps to develop more user-friendly and reasonable knowledge services.

지식지도는 상호참조적 네비게이션 방식의 지식 탐색, 즉 내용적 연관성을 갖는 연관지식에 대한 교차적이고 순차적인 검색 및 조회를 지원할 수 있어야 한다. 본 연구는 계층형 및 네트워크형 지식지도 중 어떤 유형의 지식지도가 문제 풀이에 필요한 지식 탐색을 지원하는 데에 우월한 성능을 나타내는가를 사용자 관점에서 규명하는 테스트를 수행한다. 테스트 결과, 정답률을 이용하여 파악한 효과성과 문제 풀이 완료시간 및 참고 문서 수를 이용하여 파악한 효율성 모두 네트워크형 지식지도가 우월한 성능을 보임이 확인되었다. 본 연구에서 규명한 네트워크형 지식지도를 이용한 지식 검색 및 조회 방식의 우월성은 보다 사용자 친화적이고 합리적인 지식서비스 개발에 응용될 수 있다.

Keywords

References

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