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http://dx.doi.org/10.15813/kmr.2021.22.3.005

User-oriented Performance Comparison between Hierarchical and Networked Knowledge  

Jang, Kitai (HowToPlan)
Yoo, Keedong (Dept. of Business Administration, Dankook Univ)
Publication Information
Knowledge Management Research / v.22, no.3, 2021 , pp. 75-89 More about this Journal
Abstract
A knowledge map should be able to support the referential navigation of knowledge inquiries, i.e., cross- and sequential searches and queries on content relevance-based associated knowledge. This study performs a user-oriented test to verify which type of knowledge map, hierarchical or networked, exhibits superior performance in supporting knowledge inquiries required for problem solving. Both the effectiveness identified by the correct answer rate and the efficiency identified by the number of completion time and reference documents have been revealed superior performance in the networked knowledge map. This study's result can underpin the basic steps to develop more user-friendly and reasonable knowledge services.
Keywords
Hierarchical knowledge map; Networked knowledge map; Associated knowledge; Referential Navigation; Performance comparison;
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