Journal of the Korean Society for Aviation and Aeronautics (한국항공운항학회지)

The Korean Society for Aviation and Aeronautics (한국항공운항학회)
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An Empirical Research on Factors Composing the Flight Attendant Organization's Safety Leadership

스타트업 항공사 객실승무원 조직의 안전리더십 구성요인에 관한 실증연구

  • 권은형 (에어프레미아(주) 운항본부 서비스기획팀) ;
  • 김기웅 (한국항공대학교 경영학과) ;
  • 최연철 (한서대학교 항공학부 헬리콥터조종학과) ;
  • 김근수 (세한대학교 항공교통관리학과)
  • Received : 2021.08.09
  • Accepted : 2021.11.01
  • Published : 2021.12.31
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Abstract

A startup airline is motivating its flight attendants to do voluntary and effective safety behavior as well as setting up safety culture in its organization at the same time in the early stage of revenue-flight service due to the lack of flight operation experience compared to competing airlines. Based on the sample of flight attendants from a startup airline, this paper tried to perform empirical analysis which focused on relationship among safety leadership, safety motivation and safety behavior. According to empirical analysis, it was proven psychological resources had a significantly positive effect on work engagement. Work engagement is proven to have a significantly positive effect on both flight attendants' safety motivation and their safety work. It was also implied that flight attendants couldn't understand a contradictory attitude of their leaders because leaders had them focus on safety work engagement while not providing enough human resource and capital. In addition, it was found leader's excessive emphasizing safety policy might not result in flight attendants' safety behavior.

Keywords

Acknowledgement

본 연구는 2021년 세한대학교의 지원을 받아 수행되었습니다.

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