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http://dx.doi.org/10.12985/ksaa.2021.29.4.117

An Empirical Research on Factors Composing the Flight Attendant Organization's Safety Leadership  

Kwon, Eun-Hyung (에어프레미아(주) 운항본부 서비스기획팀)
Kim, Kee-Woong (한국항공대학교 경영학과)
Choi, Yeon-Chul (한서대학교 항공학부 헬리콥터조종학과)
Kim, Geun-Su (세한대학교 항공교통관리학과)
Publication Information
Journal of the Korean Society for Aviation and Aeronautics / v.29, no.4, 2021 , pp. 117-123 More about this Journal
Abstract
A startup airline is motivating its flight attendants to do voluntary and effective safety behavior as well as setting up safety culture in its organization at the same time in the early stage of revenue-flight service due to the lack of flight operation experience compared to competing airlines. Based on the sample of flight attendants from a startup airline, this paper tried to perform empirical analysis which focused on relationship among safety leadership, safety motivation and safety behavior. According to empirical analysis, it was proven psychological resources had a significantly positive effect on work engagement. Work engagement is proven to have a significantly positive effect on both flight attendants' safety motivation and their safety work. It was also implied that flight attendants couldn't understand a contradictory attitude of their leaders because leaders had them focus on safety work engagement while not providing enough human resource and capital. In addition, it was found leader's excessive emphasizing safety policy might not result in flight attendants' safety behavior.
Keywords
Startup; Airline; Aviation Safety; Flight Attendant; Safety Leadership;
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