Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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Activating Public Service Delivery Platforms: A Case of Social Service e-Voucher

공공서비스 전달 플랫폼의 활성화 요건: 사회서비스 전자바우처 사례연구

  • Eo, Gwangsu (Graduate School of Governance, Sungkyunkwan University) ;
  • Nam, Taewoo (Graduate School of Governance, Sungkyunkwan University)
  • 어광수 (성균관대학교 국정전문대학원) ;
  • 남태우 (성균관대학교 국정전문대학원)
  • Received : 2020.04.08
  • Accepted : 2020.07.20
  • Published : 2020.07.28
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Abstract

This study aims to explore the characteristics of platform for social service delivery and the electronic voucher system as an instrument for the delivery. The paper discusses the concept and characteristics of platform and reviews the factors by which firms migrate to platform. Social service e-vouchers are an example of a government platform that pays e-vouchers to consumers and gives them the choice of services. Then it analyzes the case of platform establishment to deliver social services. The demand on welfare services has changed with demographic structure. The change in demand requires innovation in the social service delivery system and adoption of strategies to move to the platform. Factors that enabled the social service delivery platform to build both demand and supply sides include access to employment policies, industrial connection, workforce training, and requirements for social service eligibilities.

본 연구는 플랫폼의 개념과 특징을 살펴보고, 기업들이 플랫폼으로 이주하는 요인과 플랫폼의 가장 중요한 특성인 수요-공급 양면 구축 전략에 대해서 살펴본다. 이를 바탕으로 정부가 공공재인 사회서비스를 전달하기 위해 구축한 플랫폼인 사회서비스 전자바우처를 분석하고자 한다. 사회서비스 전자바우처는 수요자에게 전자바우처를 지급하고 서비스 선택권을 부여한 것을 핵심으로 하는 공공서비스 전달체계의 플랫폼 이주 사례이다. 분석 결과 사회서비스 전자바우처에서 작동한 플랫폼 이주 동인은 사회 인구구조 변화와 그에 따른 복지서비스 수요의 변화로 사회서비스 전달체계의 혁신이 필요했기 때문이었다. 아울러 수요-공급의 양면을 구축할 수 있었던 요인으로는 일자리 정책으로의 추진, 산업 차원으로의 육성, 짧은 시간에 양성된 제공인력, 사회서비스 이용자격의 요건 설정이 작용하였다.

Keywords

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